be great if they wernt closing down why accept new members if y9u know your yoing to be closing down bit ludicrous really
Company replied
Location
Switch locationRiverhead, DN31 1FB Grimsby, GB
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Well iv just joined and been told its shutting down , think we should be told so can sort another gym out instead
Company replied
I’ve been using PureGym Grimsby now for 10 years and I still wouldn’t use any other gym in the town. Dave and Caine are a fantastic management team, extremely helpful, friendly and knowledgeable i... See more
Company replied
Great gym in town center, with plenty of windows overlooking central town market. You get all neeeded facilitoies and dont feel claustrofobic. Supprisingly negative coments show up when new cheep gym... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Grimsby
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Riverhead, DN31 1FB, Grimsby, United Kingdom
3.7
Average
74 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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be great if they wernt closing down …
be great if they wernt closing down why accept new members if y9u know your yoing to be closing down bit ludicrous really
3 March 2024
Reply from PureGym UK - Grimsby
Hi Jessica, thanks for leaving us this review. We appreciate and value our member feedback.
Members are still able to use this gym up until the 22nd of April. After this they can decided to either leave or transfer to another one of our closest gyms. It does state on the web page that the gym is closing before members decide to join.
We can only apologise for any inconvenience caused.
Thanks, PureGym
Well iv just joined and been told its…
Well iv just joined and been told its shutting down , think we should be told so can sort another gym out instead
1 March 2024
Reply from PureGym UK - Grimsby
Hi Stuart, thanks for leaving us this review. We appreciate and value our member feedback.
We are sorry for any inconvenience caused by this. This has been a difficult decision and an email has been sent to all members advising them of their options. For further information, we would advise speaking to Member Services.
Thanks, PureGym
Could be better.
The gym is ok but the changing rooms are awful. Good luck in finding a locker that works, most of them are bent out of shape, broken locks or are just plain filthy. Have mentioned it a few times but nothing changes.
26 February 2024
Unprompted review
Reply from PureGym UK - Grimsby
Hi Stuart. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Reply from PureGym UK - Grimsby
Hi Roland, thank you for the 5* review and welcome to PureGym!
We hope you enjoy your visits to the gym!
Richard, PureGym
Clean and very good location
8 February 2024
Reply from PureGym UK - Grimsby
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Maintenance is required and cleaning
The gym is okay… found D handles in the corner upstairs by the mirror Allen key bolts loose I had to tighten them with my fingers rubber coming away from the grips… the toilets smell awful and I washed my hands then found the hand dryer doesn’t work and no paper towel available to use either… need improvement standards have dropped since I last went… it’s just a basic gym cheap and cheerful
26 January 2024
Reply from PureGym UK - Grimsby
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
I found the website easy to navigate
I found the website easy to navigate , plenty of options for memberships , only negative I have but it may have been an oversight on myself as was tired was I did not see which hours are classed as off peak times as that the membership I have gone for as mornings after I finish my night shifts is when is most suitable for myself . Look forward to returning to pure gym .
12 January 2024
Reply from PureGym UK - Grimsby
Hi Jacky, thank you for the 4* review. If you wish to discuss our off-peak hours, and the other membership types we have available as options for you, please just get in touch with our Member Services team where they will be able to assist.
That's me done with Pure Gym Grimsby.
That's me done with Pure Gym Grimsby.
Pathetic shower temperature....and they weasel their response with lowering the carbon footprint.
Weasels.
Hello The Gym Group..within a quarter of a mile. Brand new and sparkling.
22 December 2023
Unprompted review
Reply from PureGym UK - Grimsby
Hi Col. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is passed on to club.
Thanks, PureGym
Refreshing view over the river Freshney whilst rowing
I ROW at 36rpms , finish on 38/42@2400 cals effort, distance 2k , with river views sublime if a Grimsby rowing club happens !!!! That’s my cardio warm up , on to free weights
22 December 2023
Reply from PureGym UK - Grimsby
Hi Newton. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It's sad that the hand sanitizer…
It's sad that the hand sanitizer dispensaries have been removed and the reason is cause "Covid declined" but they did exist years before Covid. It's not a matter of Covid but people carry different bacterias.
22 December 2023
Reply from PureGym UK - Grimsby
Hi K Kibridge, thanks for leaving us this review. We are happy to see this is 4 stars.
PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment.
Thanks, PureGym
Showers barely Luke warm again and have…
Showers barely Luke warm again and have been for several months now, I know you turn the temperature down to try to save on costs but FFS it’s cold outside and a nice hot shower after a workout would be enjoyable
These are hardly slight changes to the water temperature they are big changes and it’s unacceptable to expect people to take cold showers
11 December 2023
Unprompted review
Reply from PureGym UK - Grimsby
Hi Johnathan, thanks for leaving us this review. We appreciate and value our member feedback.
We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns.
Thanks, PureGym
Excellent gym facilities but the…
Excellent gym facilities but the toilets, sinks and showers need addressing as they are constantly blocking and omit odour as a result of being blocked
15 October 2023
Reply from PureGym UK - Grimsby
Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Good gym but there is some things they can do better
Good gym but they don’t test the equipment so your at risk of injuring your self and they allow people to super set when it’s packed so your waiting 30/40 minutes for something
15 October 2023
Reply from PureGym UK - Grimsby
Hi Kieran, thanks for leaving us this review.
We can confirm 100% that regular tests are conducted on each piece of equipment inside the gym and a log is kept. If you have any concerns, please approach the Gym Manager to discuss this further and they will be happy to assist and advise you further.
Thanks, PureGym
Chilled atmosphere
My recent visit to PureGym was good, the gym is kept very clean and I could get on all the weight machines which I wanted to use. There is a nice, chilled atmosphere at PureGym.
15 October 2023
Reply from PureGym UK - Grimsby
Hi Karin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I’ve been using PureGym Grimsby now for…
I’ve been using PureGym Grimsby now for 10 years and I still wouldn’t use any other gym in the town. Dave and Caine are a fantastic management team, extremely helpful, friendly and knowledgeable if you are unsure of anything, nothing is too much trouble for them, or the other PT’s on the gym floor.
The gym/changing rooms are always clean and tidy…Jack you do a great job.
There is plenty of equipment for everyone to use, sometimes you do have to wait a little while if someone else is using it but there’s enough kit in there to use something else.
29 August 2023
Unprompted review
Reply from PureGym UK - Grimsby
Hi Claire. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Poor communication
Enquired about job opportunities with an email and no one got back to me. Put me off going to the gym and working with management that has been very poor with communication.
24 July 2023
Unprompted review
Reply from PureGym UK - Grimsby
Hi, thank you for leaving us this review. We are sorry to see this is 1 star.
All job opportunities are posted via our careers page so we can only advise keeping an eye out on there - https://www.puregym.com/careers/.
Thanks, PureGym
The gym has not had any air…
The gym has not had any air conditioning for months so this makes a workout very uncomfortable so I stopped using the gym
3 July 2023
Reply from PureGym UK - Grimsby
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Literally not fit for use
Joined in spring, really enjoyed starting my fitness journey with you guys. Felt like I was making progress.
Unfortunately, I am now looking elsewhere as current equipment does not have fans on and the air-conditioning is, as the staff who I complain to keep telling me, "set to a smart metre for our carbon footprint". It's simply too hot to workout before 8pm. Which is OK for some people, obviously, but does not fit to my schedule.
I am all for looking after the environment, but perhaps you could look at running less vending machines or something to cut power usage? Cool air in the summer is pretty essential in a gym.
9 July 2023
Unprompted review
Reply from PureGym UK - Grimsby
Hi Emy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
As previously commented
As previously commented
The work of fsns on the new equipment nearly made me want to leave
10 July 2023
Unprompted review
Reply from PureGym UK - Grimsby
Hi Howard. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this?
Thanks, PureGym
Grimsby has no air con.
Grimsby branch is clearly trying to save on their electric bill as their air conditioning is essentially non existent. The equipment's as good as any other gym but as we enter summer its almost impossible to do cardio as I'm sweating so much I can't physically see due to it covering my eyes. Again, was nothing like this in the colder seasons but as the weather warms, its unbearable to do much in there. I like the freedom that puregym offers as a place to exercise at any time of day, however I will absolutely be looking elsewhere if this keeps up as I genuinely cannot exercise in that heat!
3 July 2023
Reply from PureGym UK - Grimsby
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
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