I think this gym is great , all staff are friendly and it’s a nice atmosphere. Sometimes when the classes are on the music gets loud but I suppose if you’ve got good headphones that won’t bother yo... See more
Company replied
Location
Switch location350 Basingstoke Road, RG2 0NT Reading, GB
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See what reviewers are saying
I mainly use this gym during late evenings and early mornings, and also when I’m travelling, as there is almost always a PureGym nearby. As a second gym membership, it works very well. The gym ha... See more
Company replied
Some 3 young guys looks like teenagers age group were smoking vape, is it allowed to smoke vape inside the Pure Gym’s changing room/toilet? Not good what a disappointment. Environment and place of the... See more
Company replied
Bought a Day pass online for £7.99 as I am staying in reading for the night , got given my code but my code was not getting accepted by the pods . Pushed the button by entrance for assistance multiple... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Reading Basingstoke Road
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
350 Basingstoke Road, RG2 0NT, Reading, United Kingdom
4.0
Great
144 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think this gym is great
I think this gym is great , all staff are friendly and it’s a nice atmosphere.
Sometimes when the classes are on the music gets loud but I suppose if you’ve got good headphones that won’t bother you.
All their equipment works too my knowledge
Would definitely recommend
10 February 2026
Unprompted review
Reply from PureGym UK - Reading Basingstoke Road
Hi Christal- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and always aim to provide a wide range of kit so members have a variety of ways to work out! We are really happy to hear you enjoy using the gym overall! If you have any concerns, please do not hesitate to notify a member of staff at the time and they'll be happy to assist further! Thanks, PureGym
There arent unnecessary difficulties with puregym
In spite of demanding official tone in which the rules got framed on the website, the support member of the staff easily resolved my problem. I am content with all aspects of PureGym.
9 January 2026
Unprompted review
Reply from PureGym UK - Reading Basingstoke Road
Hi Remi. Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are on hand to assist with any of your membership queries, we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
I mainly use this gym during late…
I mainly use this gym during late evenings and early mornings, and also when I’m travelling, as there is almost always a PureGym nearby.
As a second gym membership, it works very well. The gym has everything you need for a solid workout, and the 24/7 access is very convenient.
Overall, I’m satisfied with it as a budget gym and a reliable option alongside my main gym.
24 November 2025
Reply from PureGym UK - Reading Basingstoke Road
Hi Altan- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Easiest gym to join by far and very…
Easiest gym to join by far and very quick no hidden agenda and honest pricing
2 December 2025
Reply from PureGym UK - Reading Basingstoke Road
Hi Steven. Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
I’ve been with PureGym Basingstoke for…
I’ve been with PureGym Basingstoke for over 6 years. The gym is clean, safe, and spacious, with good equipment and helpful staff. Classes are well-run and suit different fitness levels. A reliable and comfortable place to train and improve fitness.
17 October 2025
Unprompted review
Reply from PureGym UK - Reading Basingstoke Road
Hi Rama - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really glad to hear you enjoy the gym, and it's great to hear your positive feedback for the gym team! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Dirty and overcrowded
Bathroom stinks and very dirty, the gym is overcrowded at any time.
4 October 2025
Reply from PureGym UK - Reading Basingstoke Road
Hi Gleb - Thanks for taking the time to leave this review, we are sorry to see it is 2 stars but we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contacted cleaning team and facilities management, to ensure concerns are addressed in club. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
No assistance at the venue to ask questions
No customer service was provided on site as there was no one to attend to my customer needs.
1 August 2025
Reply from PureGym UK - Reading Basingstoke Road
Hi there - Thank you for taking to the time to leave this review, we are sorry to see this is 3 stars and that you had not been able to find a member of staff to assist you on your visit. With this being during a staffed hour, it may be that staff were completing duties not on the gym floor at the time of your visit. We would ask that you reach out directly to your gym management team via email, which can be located on your gyms home page. You can also reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Reply from PureGym UK - Reading Basingstoke Road
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and we hope you enjoy using the gym overall!
Thanks, PureGym
Paying for sports water is not worth…
Paying for sports water is not worth it. Most of the time, the machine is out of order or undergoing cooling. Sometimes, it only dispenses very concentrated juice or just water. I tried to cancel this option, but since it's 4 days before the billing date, I have to pay for it one more time, even though it's rarely available. Also, kids are using the fire exit to enter. Apart from this, it's a good gym.
1 April 2025
Unprompted review
Reply from PureGym UK - Reading Basingstoke Road
Hi Aus - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
If you still need any help with your bolt-ons, if you could could get in touch with us directly with the Member Services Team (by email or via social media), we can help you get your membership updated. Thanks, PureGym.
Excellent Gym and Amazing gym…
Excellent Gym and Amazing gym facilities.
Management and training staff members are always there for you to help and support you in your journey to achieve success.
I have been fortunate enough to have been part of this amazing team.
Best Gym in the Town.
Thank you
25 March 2025
Reply from PureGym UK - Reading Basingstoke Road
Hi Raza! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so!
We are really happy to hear you enjoy using the gym! Thanks, PureGym
Reply from PureGym UK - Reading Basingstoke Road
Hi Ki. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.
Air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Shockingly good Puregym
Lots of machines and high quality equipment and tons of space around.Very good deals and offers.
9 March 2025
Reply from PureGym UK - Reading Basingstoke Road
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Smoking vape inside changing room
Some 3 young guys looks like teenagers age group were smoking vape, is it allowed to smoke vape inside the Pure Gym’s changing room/toilet? Not good what a disappointment. Environment and place of the gym is very good but because of that kind of people destroy the place and atmosphere must need to make serious rule. Thank you.
29 December 2024
Reply from PureGym UK - Reading Basingstoke Road
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be investigated. This will be addressed. Thanks, PureGym.
I had a simple problem which was…
I had a simple problem which was stucking my backpack into the main door. None of the staffs helped me. My backpack was torn and left that gym forever. The staffs in that gym are not friendly at all.
31 December 2024
Reply from PureGym UK - Reading Basingstoke Road
Hi Arash - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that your backpack was torn whilst you were entering the gym. Here at PureGym, we do advise that when attending the gym, members are responsible for their own belongings.
Whilst we understand your frustration in regard to this matter, as detailed within our gym rules which are agreed to upon membership commencement:
• Members are solely responsible for their own belongings when visiting PureGym. PureGym accepts no responsibility for any loss or damage to property.
Thanks, PureGym.
Love the gym but the under 16 attending is a problem
The staff are lovely and welcoming, majority of members who go are also friendly and welcoming and the classes are great.
The only downfall are the amount of under 16s that are going to this gym and taking up class spaces. If one of them hurts themself it will be penalty to the gym and if people chat up any of the under 16s it could lead to further issues and these under 16s are not being honest with their age.
Considering you are meant to be over 16 to join it doesn’t make sense how these under 16s are able to get in.
I don’t want this gym to close down because of these individuals getting in.
Other than this the equipment is great, it is never too busy and the new timetable looks exciting.
6 January 2025
Reply from PureGym UK - Reading Basingstoke Road
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Could you please get in touch directly with the Gym Manager to provide more information (such as dates, times and names etc.) so this can be investigated. Thanks, PureGym.
Yet another price rise with no warning…
Yet another price rise with no warning making it no longer a budget gym and not value for money any more especially when u have other brands of gym opening in the area for half the price and double the equipment
14 December 2024
Reply from PureGym UK - Reading Basingstoke Road
Hi Mark, thank you for leaving your review. We would advise getting in touch with our Member Services team as they will be able to advise further regarding your membership price. We hope you continue to enjoy your membership. Thanks, PureGym
Dirty, messy, broken equipment gym
I had my first visit today and the gym smelt.
It needs to be aired and the equipment was all over the floor.
Three items i used were broken two rowing machines and leg press.
4 December 2024
Reply from PureGym UK - Reading Basingstoke Road
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
Enough parking space
Enough parking space
Spacious facility
Enough equipments
7 November 2024
Unprompted review
Reply from PureGym UK - Reading Basingstoke Road
Hi Kyeremeh - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
Easy joining process.
28 October 2024
Reply from PureGym UK - Reading Basingstoke Road
Hi Mike - Thank you for taking the time to leave this review! We want to make the beginning of your fitness journey smooth so it's great to hear you had an easy time joining us.
Is there anything that you feel we are doing really well with? We’d love to see what we’re doing right and what we can improve on! Thanks, PureGym
Ouch!
Why do the instructors put their music so loud when they are doing a class!?!?
Damaging my ears to drown it out ain’t the one!
12 October 2024
Unprompted review
Reply from PureGym UK - Reading Basingstoke Road
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Regarding the point raised, we would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We want to create a lively atmosphere and this often involves music that gets our ready to smash an intense workout! Thanks, PureGym
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