I love this gym, so many equipments to use and I feel camouflage in this gym,so many cosy corners and things to do.the staff is extremely helpful. The only thing that needs bit of attention is the AC... See more
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Location
Switch locationUnit B, Times Square Shopping Centre, SM1 1LF Sutton, GB
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See what reviewers are saying
Love the classes, trainers are all amazing. Very convenient. Gym clean and never over crowded. Great that there’s a car park but can be confusing as to whether you have to sign in your car or not.... See more
This gym is let down by its members. Ive visited over 40 puregyms in my time and Sutton is in the top 3 worst. Its clean enough but the members gym etiquette is horrendous. Nobody puts weights away... See more
Company replied
Today, I visited the Sutton branch, and I wanted to share my positive experience with personal trainer John Imani. He was incredibly helpful—he took the time to give me a thorough tour, including... See more
Company replied
Company details
- #13 of 16 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Sutton Times Square
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit B, Times Square Shopping Centre, SM1 1LF, Sutton, United Kingdom
4.4
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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I love this gym
I love this gym, so many equipments to use and I feel camouflage in this gym,so many cosy corners and things to do.the staff is extremely helpful. The only thing that needs bit of attention is the AC settings. It gets really hot in there and particularly when it's crowded,it gets difficult o breathe. They should increase the AC temperature a little bit more.
31 August 2025
Reply from PureGym UK - Sutton Times Square
Hi Zoha- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so!
Temperatures in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. If you have any further concerns, please approach staff on site and they'll be happy to assist further! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Reply from PureGym UK - Sutton Times Square
Hi Beth - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Easy to create my membership
Easy to create my membership and great value with the Black Friday offer as well
10 November 2025
Reply from PureGym UK - Sutton Times Square
Hi Gemma - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym
The best gym in and around Sutton
The best gym I’ve ever been a member of, and I’ve tried a few different gyms in my time! Really friendly environment and the staff are always very visible and willing to help. They also offer a great range of classes too. 10/10 🖤
14 December 2024
Reply from PureGym UK - Sutton Times Square
Hi Natalia - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. We hope you continue to enjoy your classes with us! Thanks, PureGym
Buddy Pass
I joined with buddy pass. There was an error with signing in, where it wouldn't let me proceed. The manager at Sutton was nice though, and helped me sort it out.
2 October 2025
Reply from PureGym UK - Sutton Times Square
Hi there - Thank you for taking the time to leave this review, we are sorry to hear of this. We’re always working to make things as simple and smooth as possible, so if you have any specific comments on how this could be improved, please do let us know. Within the gym, we are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym
Reply from PureGym UK - Sutton Times Square
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Easy to use website and a great app
31 May 2025
Reply from PureGym UK - Sutton Times Square
Hi Jason - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Availability of tissues and spray
5 April 2025
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I recieved a warm welcome by Eloise
I recieved a warm welcome by Eloise
as it was my first time to visit the gym. She offered me a seat and sat down to find out how she could help me. This helped me to relax and felt respected. She found a personal trainer for me, Lawrence who was fantastic. We had a good chat on what I was looking for and how he can help me. He was professional, understanding and knowledgeable about his job. He showed me around the gym and he was very reassuring that I will be able to reach mg goal.
I am impressed with all the different machines I would like to use. I think I chose the right gym.
28 February 2025
Reply from PureGym UK - Sutton Times Square
Hi Lynette! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your initial experience with both Eloise and Lawrence.
Enjoy your time with us! Thanks, PureGym
Absolutely disastrous
Absolutely disastrous
I was assaulted there and thier head office decided to terminate my membership even though I was the victim and had witness plus the cctv showed everything. Totall mishandling of the situation nd random decision making.
26 February 2025
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi Hussam - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously.
We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns.
We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym.
The staff that helped me were very…
The staff that helped me were very helpful and has good customer service experience and very knowledgeable in their work.
27 February 2025
Reply from PureGym UK - Sutton Times Square
Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Reply from PureGym UK - Sutton Times Square
HI Chris! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Jackie and Lawrence amazing atmosphere…
Jackie and Lawrence amazing atmosphere which makes a perfect start to your day , Thank you to you both i love coming to your classes
9 February 2025
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi Sandra! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear about your classes with Jackie and Lawrence.
Hope you continue to enjoy your time with us! Thanks, PureGym
Recommended
Today, I visited the Sutton branch, and I wanted to share my positive experience with personal trainer John Imani.
He was incredibly helpful—he took the time to give me a thorough tour, including the car park, and covered all areas of the gym. He also provided me with plenty of useful information and tips.
When I last visited the Pure gym Sutton branch a few years ago, the staff member wasn’t very helpful, which led me to go elsewhere. However, today John’s assistance made all the difference, and I’ve decided to join the Sutton branch.
1 February 2025
Reply from PureGym UK - Sutton Times Square
Hi Galmangoda! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience on the day with John.
Hope you enjoy your time with us! Thanks, PureGym
Great
Well, I came with a member. I liked the space and the way equipments were laid out. And the working hours makes a big difference.
30 January 2025
Reply from PureGym UK - Sutton Times Square
Hi Roopavathy - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
always is a good experience in all…
always is a good experience in all classes no matter what level you are at
8 January 2025
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Puregym is a perfect place to have…
Puregym is a perfect place to have experience the quality of healthy lifestyle because of quiet friendly atmosphere, I always feel it's safe place to enjoy my gym day.
10 December 2024
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the open atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Very good spin class last night Lawrence
26 September 2024
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi Sandra! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear you enjoyed your class with Lawrence.
Enjoy your next spin class! Thanks, PureGym
Excellent service
Excellent service-staff were very informative, helpful ,supportive & friendly.
On my first day, I felt comfortable & confident.
21 August 2024
Reply from PureGym UK - Sutton Times Square
Hi Shree. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear about your experience on your first visit.
Hope you continue to enjoy your time with us! Thanks, PureGym
this gym is too small
this gym is so small and doesn't have enough equipment even with 50 people there are waits! only one leg press and one lat pull down - come on!
17 August 2024
Reply from PureGym UK - Sutton Times Square
Hi E Barnett. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.
If you have any specific suggestions regarding the layout of the gym or any equipment please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
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