It is what it is, good working order, clean, not too busy. It’d be good if the blue towel dispensers were topped up immediately before the staff shoot off for the day. I shouldn’t struggle to h... See more
Company replied
Location
Switch locationDucklington Lane, OX28 4JF Witney, GB
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See what reviewers are saying
have been using Pure gym now for a few months, and i must say that it has been a positive experience, prices for membership are very good, and being open 24hrs is a real bonus, equipment is very good... See more
Welcoming, clean, good layout of machines, spacious areas between machines and good travel flow. Summer time the air conditioning is very poor against when the gym first opened in 2021 also the showe... See more
Company replied
The changing rooms are so poor, small benches, no space, the smell has me retching and peoples hygiene is grim. Obviously you can’t control that. The changing rooms really are that bad. Other than tha... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Witney
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Ducklington Lane, OX28 4JF, Witney, United Kingdom
3.6
Average
128 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The lack of equipment in this gym is…
The lack of equipment in this gym is annoying. Please get a plate loaded decline chest press machine
9 January 2026
Unprompted review
Reply from PureGym UK - Witney
Hi Mac- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. If you have any other/specific suggestions, please approach the Gym Manager who will be happy to discuss this further with you! Thanks, PureGym.
It is what it is
It is what it is, good working order, clean, not too busy.
It’d be good if the blue towel dispensers were topped up immediately before the staff shoot off for the day.
I shouldn’t struggle to hear a podcast during a workout. It would also be good if you could secure the Bluetooth on the ‘Functional’ stereo system. As there is tendency for other users to hijack the music over Bluetooth, max out the volume and play music that not to everyone’s taste. Occasionally it’s ok, but mostly not.
14 December 2024
Reply from PureGym UK - Witney
Hi Stuart. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We provide all of our teams with bespoke music platforms created just for fitness classes which provide a wide range of motivating music specific to each class type PureGym offers. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info, including dates and time, they will be more than happy to look into this for you and ensure the music is kept at the expected volume. Regarding the point raised, we would like to assure you that we are reviewing feedback and will ensure this is addressed in club. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Overall Witney Pure Gym
Overall Witney Pure gym, is okay, but there are a few issues that really need attention. First, parking can be difficult during the day—there often aren’t enough spaces, and it seems like people from the nearby McDonald’s are using the lot as well.
Also, now that it’s winter, the air conditioning inside the gym is extremely cold. It’s running at full speed to the point where I can literally see steam when I breathe (btw I am dressed warm with long sleeves). Some machines are placed directly in front of the vents, so the cold air blows right onto me while I’m sweating, which has already caused me to start coughing. I’ve asked the staff several times to adjust the temperature, but I was brushed off each time. Like feedback doesnt matters for them.
I hope these issues can be looked into, as they really affect the overall experience.
14 December 2024
Reply from PureGym UK - Witney
Hi there - Thanks for taking the time to leave this review, we always appreciate member feedback and we are sorry to see this is 2 stars. The parking area is owned by an external company, not under PureGyms jurisdiction. That being said, we have placed additional signage and public notices to help prevent misuse of the car park. Air con in our gyms are automatically regulated by Smart machines, which is monitored by the gym team. We appreciate the feedback you have provided, please be assured we have passed this along to the relevant team for testing and further review of these set points. Thanks, PureGym
Unsanitary ways of keeping equipment
The morning supervisor was wiping the equipment with a dirty rag and dirty water. It would have been easier to throw out the water and fill the bucket with clean new water, no that didnt happen. And she didn't even wear gloves as she cleaned. She also cleaned the shoe area then uses the same rag to clean the areas of equipment where one puts their hands.
28 October 2025
Unprompted review
Reply from PureGym UK - Witney
Hi Taago - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
Free weights and machines to busy
Free weights and machines to busy. Tried two different days at 6/6:30am didn’t even go in the weights were rammed you could see from walking past the windows. Went in at 4pm and I probably did 25min work over 45min just waiting for something to come free. Went a different day at 4:30pm, again left due to being too busy, Didn’t even start.
Very clean and staff were great which is why 2 stars. Just too many people.
8 October 2025
Reply from PureGym UK - Witney
Hi Frans - Thank you for taking the time to leave this review, we are sorry to see this is 2 stars. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
Tyler was very welcoming
Tyler was very welcoming, very friendly and on time!
He was very supoortive, enthusiastic and knowledgeable
23 September 2025
Reply from PureGym UK - Witney
Hi Jonathan - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym
Listen to the negative reviews they are not wrong
Worst pure gym I have experienced, the gym itself is nice, however the management is not. Same issues still persist from years ago and they are basic managerial care duties. Frequent empty cleaning bottles and empty syrup in sports water, no action and not believed when flagged a faulty cardio machine, I am starting to think all these annoyances are a very deliberate business strategy to limit the amount of members using the club.
Risking people Health and safety should never be used in this way and I know I am not asking too much of you Pure gym!
5 September 2025
Unprompted review
Reply from PureGym UK - Witney
Hi Ashley, thanks for taking the time to leave this review.
We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this.
You can contact them at member.services@puregym.com and they will be happy to escalate this on your behalf.
Thanks, PureGym
Easy to use and to access
22 July 2025
Reply from PureGym UK - Witney
Hi Gary - Thank you for your feedback! We’re so glad to hear you found everything easy to process—that’s exactly what we aim for. 😊 We’re here to make your fitness journey as smooth and enjoyable as possible. Thanks, PureGym
Probably the worst pure gym I have been…
Probably the worst pure gym I have been to. Don't go to this gym if you are serious about your training. They don't have enough machines and even if you come during off peak hours you are still waiting 10 - 15 minutes to use a machine. The quicker they build a gymgroup in witney, the better. They don't have safety pins to do rack pulls and there no pec deck machine, so I can't even follow my workout routine properly.
2 June 2025
Unprompted review
Reply from PureGym UK - Witney
Hi Macka. Thanks for taking the time to leave this review. We are sorry to see this is 1 star.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager who always appreciates and takes on board member feedback.
Thanks, PureGym.
Amazing environment
I love the place, variety of gym equipment and such a nice environment ❤️. Would definitely recommend it
20 May 2025
Reply from PureGym UK - Witney
Hi James - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym and would recommend us! Thanks, PureGym
First time in Pure Gym.
First time in Pure Gym.
Enjoyed the experience.
Great selection of equipment.
3 May 2025
Unprompted review
Reply from PureGym UK - Witney
Hi Rona - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We are really pleased to hear your experience of Witney PureGym so far! Thanks, PureGym
Good fitness centre
It's always nice in Puregym. The staff are helpful and friendly. It's always clean and tidy, except the bags of those people who are too good to put them in lockers. My only gripe is, when it's busy people need to put their phone in their pockets and just get on with the task at hand.
18 April 2025
Unprompted review
Reply from PureGym UK - Witney
Hi Andydale – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
PureGym great for Premier Inn
I'm staying at the Premier Inn in Whitney right next to the PureGym which along with uts 24 hour opening makes it very convenient. There is also a very good range of gym equipment.
1 April 2025
Reply from PureGym UK - Witney
Hi Matthew! Thanks for taking the time to leave this 5 star review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout.
We also know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
Hope to welcome you back again soon! Thanks, PureGym
First time reveiw
The first time I approached the Gym I was greeted cheerfully and was shown around the Gym before making my mind up. Everything was made every clear to me including the payment plans etc.
24 March 2025
Reply from PureGym UK - Witney
Hi there! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear you enjoyed your tour on your initial visit. We look forward to welcoming you back soon! Thanks, PureGym
the best gym going
20 January 2025
Reply from PureGym UK - Witney
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Awful Smell
The Gym is okay, good equipment, facility good, not crowded in different times. However, the smell at the gym was unbearable. If it was stinking because of the closed automatic doors, or the air conditioning, I don't know, but it was horrible more than once.
Could just imagine how terrible it could be during the summer. Definitively, some action to take it there. The changing room same poor situation.
2 January 2025
I hurt my knee on the treadmill
I hurt my knee on the treadmill I might need to do a gym assessment
30 December 2024
Reply from PureGym UK - Witney
Hi Rick. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are very sorry to hear about this incident in club.
Please reach out directly with the Gym Manager to provide more information (such as date and time) so this can be logged and fully investigated. Thanks, PureGym
The general atmosphere
The general atmosphere, range of equipment together with opening times.
13 January 2024
Unprompted review
Reply from PureGym UK - Witney
Hi Trevor - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the range of equipment we have an offer. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Everything is good
Everything is good, except it is too cold in winter. Not everyone do intense exercise to warm up to a comfortable body temperature.
29 December 2024
Reply from PureGym UK - Witney
Hi Merlin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Temperatures in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Joining was ok but the price for what…
Joining was ok but the price for what you pay needs to change and some of the equipment is always broken or facilities toilets are dirty witney Oxfordshire gym I have spoken with the manager on the day ab the equipment issues and other issues also car park is a problem
29 December 2024
Reply from PureGym UK - Witney
Hi Scott. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
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