Redbrik Reviews 

218
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism, helpfulness, and extensive knowledge of the staff, who provide excellent service. Many appreciate the efficient processes and smooth user experience, noting that stressful situations are made much easier and stress-free. People frequently mention the great communication, prompt responses, and regular updates, ensuring they are well-informed and supported. Reviewers often feel a personalized approach, with staff going above and beyond to assist them. However, some people were dissatisfied with aspects of the service, citing a lack of transparency, unclear communication, and rigid viewing policies.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing high satisfaction with the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's responsiveness, clear... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting that issues and queries are... See more

User experience

Users describe positive interactions with the overall user experience, with many reviewers highlighting an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience from Redbrik. From the first phone call from Leanne, who came to value. Explained the whole process. Beth sales manager was on the ball. Nothing was a problem. Can highly r... See more

Company replied

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Througho... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new... See more

Company replied


Company details

  1. Estate Agents
  2. Property Investment
  3. Property management company
  4. Property valuer
  5. Property Consultant
  6. Property Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(218)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great estate agent

We dealt with Katie who walked us through the sales process and showed potential purchasers around. Our house was under offer in 2 weeks and we had multiple offers for our full asking price. Highly recommend

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Katie Ryalls was the estate agent who…

Katie Ryalls was the estate agent who helped me secure the house we wanted. Communication was always clear and as a first time buyer it can be a bit confusing but Katie suggested both the morgage advisor Alex who was very good and also the solicitor. It has been very simple and all moved so quickly. She was there to answer any questions and kept me up to date without even needing to request it. Thank you Katie

30 July 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thank you for your lovely review, Amber!

Rated 5 out of 5 stars

Brilliant experience with RedBrik

Brilliant experience with RedBrik, from Carmel who showed us around the properties and Katie who has been amazing with us putting in offers and sorting everything out to buy a house!
Thank you!

28 July 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thanks so much for your review, Emmie!

Rated 5 out of 5 stars

Great service

Katie Ryalls has been great. Very helpful and supportive, and has kept me fully informed throughout the sales process.
Thank you Katie 😊

28 July 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thank you for your review Nicki!

Rated 5 out of 5 stars

Excellent

Excellent service from Redbrik Chesterfield.
The whole experience was very positive. Jacqueline did a great job with the valuation and explained the selling process very clearly.
Excellent communication from Katie who provided regular updates regarding viewings and feedback etc.
I would highly recommend Redbrik, a very professional company.

27 July 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thank you for your glowing review, Sheila! We've passed on your kind words to Jacqueline and Katie :)

Rated 5 out of 5 stars

Excellent experience from Redbrik.

Excellent experience from Redbrik.
From the first phone call from Leanne, who came to value. Explained the whole process.
Beth sales manager was on the ball. Nothing was a problem.
Can highly recommend. .
Thank you everyone at Redbrick Crystal Peaks.

22 July 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thanks for your review Linda! We've passed on your kind words to the Crystal Peaks team :)

Rated 5 out of 5 stars

Efficient

Prompt, efficient, friendly service from Redbrik at Crystal Peaks. Would recommend.

9 July 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thank you for your review!

Rated 5 out of 5 stars

REDBRIK - resolving and reliable

Very happy with overall service provided by REDBRIK. Issues and queries from both landlord and tenants’ perspectives are dealt with promptly. Statements and other administration is always clear and well presented and there is always someone available to speak with (including a weekend when I needed help and assistance!). Eve in particular, as my main point of contact, has been an asset to REDBRIK and we have formed a very good working relationship.

8 July 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thanks so much for your 5* review Julie!

Rated 5 out of 5 stars

Simply the best

Dovedale Lettings…! They are simply the best, super beautiful apartments. Staff support is superb, I fully recommend their services for everyone desiring to get top notch accommodation.

3 July 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thanks for your review!

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I recently used Redbrik to let my newly renovated property in Sheffield and have been extremely pleased with the service from start to finish.

Charlie Parry-Evans provided clear advice throughout the process, was always responsive to my questions and kept me informed at every stage. The marketing was excellent, with professional photographs that really showcased the property, resulting in strong interest and multiple applications within just a few days.

The referencing and tenancy process was handled efficiently by Maya Haigh-Greaves and the team, making what could have been a stressful process feel straightforward and well organised.

I particularly appreciated that Redbrik listened to my views, worked with me to tailor a service that suited my needs, and provided professional guidance without being pushy.

Overall, a very positive experience. I would have no hesitation in recommending Redbrik and look forward to working with them again on future projects.

30 June 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Such a fantastic review to read! Thank you for taking the time to write this. We have passed on your thanks to Charlie and Maya :)

Rated 5 out of 5 stars

Katie House Purchase Review

Katie, the sales manager has been fantastic! She was really responsive throughout and ensured the stc sale went through with no issues. Thanks Katie! :)

1 July 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thanks so much for your review Matt!

Rated 5 out of 5 stars

Feedback on Redbrik Representative

Brad was punctual & efficient. He was approachable, friendly & very professional. Helpful & a good representative for Redbrik.

3 June 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thanks for your review, Sandy. We've passed on your comments to Brad :)

Rated 5 out of 5 stars

Katie made a bit of a bumpy journey…

Katie made a bit of a bumpy journey much more bearable when trying to buy a house in Chesterfield. She kept me informed with humour and patience. Thank you

1 June 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thanks so much for your review, Nicole. We've passed on your kind words to Katie :)

Rated 5 out of 5 stars

Our experience with Katie has been…

Our experience with Katie has been second to none where has constantly kept in touch with us most days. Katie was always on the end of the phone with helpful tips and advice. Consequently we have sold our house within four weeks of listing. We couldn’t praise her enough and Redbrik aswell.

1 June 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thank you so much for your review, Mandy! We've passed on your glowing feedback to Katie :)

Rated 5 out of 5 stars

Professional and friendly throughout…

Professional and friendly throughout the sale process. Jen, Abi and the rest of team organised everything so well, with many viewings and several offers in double quick time. I would have no hesitation in recommending this Redbrik office to others in Sheffield contemplating selling their home. Thank you.

22 May 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Many thanks for your review, Ian :)

Rated 5 out of 5 stars

They say i owe rent when im paying by…

They say i owe rent when im paying by direct debit on the 2nd of every month and its the ammount they have asked me to pay. Trying to say the 128.98 for arrears when they have already had the payment. Its on my statement

21 May 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Hi David,

We’re sorry to see your review and would like to clarify the situation.

From our records, the Direct Debit amount being paid has not fully covered the monthly rent due, which has resulted in a shortfall and subsequent arrears. The balance shown on your statement relates to a previous shortfall which has now been cleared. However, a new balance has since arisen due to the ongoing difference between the amount paid and the amount due.

We understand this can sometimes be confusing, particularly where monthly rent is calculated on a different basis to a weekly payment schedule.

We would encourage you to contact our Lettings team directly, who will be happy to go through your account with you in detail and ensure everything is fully explained.

Best wishes,

Redbrik.

Rated 5 out of 5 stars

Fantastic Service, highly recommend Redbik in Chesterfield

We cannot thank Belinda enough for helping us secure our next family home in Chesterfield. She has been absolutely amazing over the past few months, patient and always at the end of the telephone. I would not hesitate to use Redbrik in the future.

13 May 2026
Unprompted review
Redbrik logo

Reply from Redbrik

Thanks so much for your review! We've passed on your kind words to Belinda :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look