Redbrik Reviews 

222
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the amazing staff, who are often described as professional, helpful, and knowledgeable. People frequently highlight the outstanding communication, noting that they were kept well-informed and received prompt responses to their inquiries and updates throughout the process. Consumers also appreciated the company's efficiency, which made the entire process smooth and stress-free. Many felt a personalized and caring approach, with staff being supportive, understanding, and always having their best interests at heart. This dedication helped make daunting experiences much easier for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear and responsive... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting excellent communication and... See more

User experience

Reviewers consistently report positive feedback about the user experience, describing it as simple, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Woul... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Redbrik. From the first phone call from Leanne, who came to value. Explained the whole process. Beth sales manager was on the ball. Nothing was a problem. Can highly r... See more

Company replied

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

We dealt with Katie who walked us through the sales process and showed potential purchasers around. Our house was under offer in 2 weeks and we had multiple offers for our full asking price. Highly re... See more

Company replied


Company details

  1. Estate Agents
  2. Property Investment
  3. Property management company
  4. Property valuer
  5. Property Consultant
  6. Property Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(222)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and friendly throughout…

Professional and friendly throughout the sale process. Jen, Abi and the rest of team organised everything so well, with many viewings and several offers in double quick time. I would have no hesitation in recommending this Redbrik office to others in Sheffield contemplating selling their home. Thank you.

22 May 2026
Unprompted review
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Reply from Redbrik

Many thanks for your review, Ian :)

Rated 5 out of 5 stars

They say i owe rent when im paying by…

They say i owe rent when im paying by direct debit on the 2nd of every month and its the ammount they have asked me to pay. Trying to say the 128.98 for arrears when they have already had the payment. Its on my statement

21 May 2026
Unprompted review
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Reply from Redbrik

Hi David,

We’re sorry to see your review and would like to clarify the situation.

From our records, the Direct Debit amount being paid has not fully covered the monthly rent due, which has resulted in a shortfall and subsequent arrears. The balance shown on your statement relates to a previous shortfall which has now been cleared. However, a new balance has since arisen due to the ongoing difference between the amount paid and the amount due.

We understand this can sometimes be confusing, particularly where monthly rent is calculated on a different basis to a weekly payment schedule.

We would encourage you to contact our Lettings team directly, who will be happy to go through your account with you in detail and ensure everything is fully explained.

Best wishes,

Redbrik.

Rated 5 out of 5 stars

Fantastic Service, highly recommend Redbik in Chesterfield

We cannot thank Belinda enough for helping us secure our next family home in Chesterfield. She has been absolutely amazing over the past few months, patient and always at the end of the telephone. I would not hesitate to use Redbrik in the future.

13 May 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review! We've passed on your kind words to Belinda :)

Rated 5 out of 5 stars

Couldn't recommend these enough

Couldn't recommend these enough, Jen & Abi where an absolute powerhouse and ensured everything ran quickly and smoothly, great work

8 May 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review Mark :)

Rated 5 out of 5 stars

EPC complete!

Bradley was friendly, professional, and completed our EPC efficiently.

8 May 2026
Unprompted review
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Reply from Redbrik

Thanks Keera!

Rated 5 out of 5 stars

Great Service

Wonderful, professional, friendly service from ALL staff !
An absolute pleasure dealing with.
Would definitely recommends using REDBRIK Crystal Peaks Branch !
A true 5 star service ⭐️⭐️⭐️⭐️⭐️

22 April 2026
Unprompted review
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Reply from Redbrik

Thanks for your review :)

Rated 5 out of 5 stars

Good support from the sales team.

The sales team at Redbrik have been very efficient and supportive throughout our house sale. Jen and Abi provided us with clear information throughout. They were always available to answer questions when they arose and the whole marketing and sales process was mapped out clearly for us. We like the Secure Move aspect of the process as that adds to the clarity of what is happening at each stage.

2 May 2026
Unprompted review
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Reply from Redbrik

Thanks for your review, Susan! We've passed on your kind words to Jen & Abi ❤️

Rated 5 out of 5 stars

I want to say how much I valued the…

I want to say how much I valued the experience of selling my house with Redbrick, from start to finish the whole team are professional and curious.
Thank you so much Redbrick you are all amazing 😊😊😊👏

29 April 2026
Unprompted review
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Reply from Redbrik

What a great review to read! Thank you 🤩

Rated 5 out of 5 stars

Maya and Olivia

Throughout our experience, we had maya and Olivia to help us through the process.
They were extremely helpful and we had a lot of questions!
Very reliable and professional!
Thank you so much

25 April 2026
Unprompted review
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Reply from Redbrik

Thanks for your review Bethany! We've passed on your feedback to Maya and Olivia :)

Rated 5 out of 5 stars

RedBrik are Simply the Best…would never…

RedBrik are Simply the Best…would never dream of going anywhere else😍
To be able to sell our four bedroomed house during the Iran conflict in 7 days is just outstanding, and to buyers with no chain.
The whole team are excellent with special thanks to Chloe and Katie…give them a bonus🤩

21 April 2026
Unprompted review
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Reply from Redbrik

Thanks Norman! That's great to hear. We've passed on your high praise to Chloe and Katie :)

Rated 5 out of 5 stars

Excellent Service and Support from Redbrik

We had a great experience working with Lisa Knowles at Redbrik while buying our property in Chesterfield.

We’d highly recommend Lisa and Redbrik to anyone buying or selling in the area—thank you for your excellent support!

20 April 2026
Unprompted review
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Reply from Redbrik

Thank you for your review Shane! We're so pleased you had a great experience.

Rated 5 out of 5 stars

Now Sold STC

Now Sold STC
Throughout the process I have been accommodated and my concerns have been addressed, never felt any pressure which I appreciate. Abi has kept me up to date.
The property was thoroughly marketed and this is an unusual market.
Very grateful, thank you.

15 April 2026
Unprompted review
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Reply from Redbrik

Thank you for your review Nicola :)

Rated 5 out of 5 stars

Wonderful staff and service

Wonderful staff and service. We rented and sold our property with Redbrik. Sophie in the lettings team has been exceptional. The sales team have been fantastic. Jen, Clayton and Abi and all involved have been wonderful.

Thank you to everyone at Redrik. I really would recommend if you are thinking of renting your property through them and or selling your property through them. Or if you are looking for somewhere to rent or buy.

They found us lovely tenants when we rented our home through them.

And have secured an offer on our house in 2 and a half weeks since we put it up for sale.

Excellent communication, exceptionally knowledgeable and professional. And lovely to deal with.

Can't praise the teams highly enough. Thank you!

15 April 2026
Unprompted review
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Reply from Redbrik

What a fantastic review to read! Thank you Claudia :) We've passed on your kind words to the team.

Rated 5 out of 5 stars

EPC ASSESSMENT

Bradley, representing Redbrik, professional and excellently presented. Explained the process of an EPC and what was required to achieve the various levels of the assessment & what measures could be taken to obtain a higher rating. Highly recommended. Pleasure to meet him.

7 April 2026
Unprompted review
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Reply from Redbrik

Thanks so much for your review! We've passed on your feedback to Bradley :)

Rated 1 out of 5 stars

Poor costumer service and attitude

We had an issue with getting the car unlocked when trying to a house viewing, and were running 10 minutes late, only to be told we were only allowed 15 mins total to view the property, and that therefore we would have 5 mins once we got there.
Not only is 15 minutes insufficient to view a house you are considering to buy (!!!) when we then told them we would have to cancel the appointment as 5 mins just wasn't worth it, the person on the other end of the phone said 'well, unfortunately when you have an 11 o'clock appointment, we expect you to be there at 11 o'clock...'
Our experience when buying our first house was that sometimes the agent is running late, sometimes you have more traffic than usual, sometimes you have problems with your car... and it was never an issue with any other agency... probably because they had allowed for more than 15 mins!

1 April 2026
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave your feedback, and we're sorry that your experience did not meet expectations.

For first viewings, we do often allocate individual 15-minute appointment slots, although this can vary depending on the size of the property. This approach allows buyers to view privately without appointments overlapping, while also enabling our agents to remain on time for any subsequent viewings.

As you were unfortunately delayed, it may have been that the consultant needed to leave at the scheduled time in order to arrive promptly for their next appointment. We're sorry if this came across as abrupt when discussed over the phone.

For those considering making an offer, we are always happy to accommodate longer second viewings on request to allow more time to revisit the property in detail.

Thank you again for sharing your comments, as feedback like this helps us review how we communicate our viewing arrangements.

Best wishes,
Redbrik.

Rated 5 out of 5 stars

Thank you to Katie Ryalls at Redbrick

Thank you to Katie Ryalls at chesterfield redbrick. Always very professional and helpful with any queries or questions. Kept us informed all the way through to the sale of our property. Very good estate agent. Took away all the stress. Thanks Christopher

31 March 2026
Unprompted review
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Reply from Redbrik

Thanks for your review, Christopher! :)

Rated 5 out of 5 stars

Sale was quick and stress free

Sale was quick and stress free. We were kept in the loop every step of the way and when we had questions they were answered quickly. Thankyou for all your help. Would recommend this company and branch.

28 March 2026
Unprompted review
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Reply from Redbrik

Thanks so much Adele :)

Rated 5 out of 5 stars

I’ve only just had an offer accepted on…

I’ve only just had an offer accepted on a property but initial feelings on Redbrik are very good. All calls and call backs responded to quickly along with emails. Any updates I needed responded to and all with clear dialect. Staff seem very friendly willing to help and have been excellent so far with advising me through the things I need to get me through the initial stages of purchase. Many thanks so far Redbrik .

30 March 2026
Unprompted review
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Reply from Redbrik

Thanks so much, Lewis!

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