Redbrik Reviews 

222
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the amazing staff, who are often described as professional, helpful, and knowledgeable. People frequently highlight the outstanding communication, noting that they were kept well-informed and received prompt responses to their inquiries and updates throughout the process. Consumers also appreciated the company's efficiency, which made the entire process smooth and stress-free. Many felt a personalized and caring approach, with staff being supportive, understanding, and always having their best interests at heart. This dedication helped make daunting experiences much easier for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear and responsive... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting excellent communication and... See more

User experience

Reviewers consistently report positive feedback about the user experience, describing it as simple, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Woul... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Redbrik. From the first phone call from Leanne, who came to value. Explained the whole process. Beth sales manager was on the ball. Nothing was a problem. Can highly r... See more

Company replied

Rated 5 out of 5 stars

We have recently sold our buy to let house in Sheffield. Redbrik were very efficient in managing tenants plus checking on the property. The selling partnering Taylor&Emmet went very smoothly & effi... See more

Company replied

Rated 5 out of 5 stars

We dealt with Katie who walked us through the sales process and showed potential purchasers around. Our house was under offer in 2 weeks and we had multiple offers for our full asking price. Highly re... See more

Company replied


Company details

  1. Estate Agents
  2. Property Investment
  3. Property management company
  4. Property valuer
  5. Property Consultant
  6. Property Rental Agency

Written by the company

An award-winning local independent estate agent, selling and letting homes across Sheffield and Chesterfield. We are a team of over 80 property specialists with expertise and experience in residential sales, lettings and new homes. Great service and incredible marketing are our passion, so whether you're selling, letting, or searching for something new, we're here to help you find your place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(222)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Redbrik: Exceptional

We’ve had such an exceptional experience with Redbrik from start to finish and I honestly can’t recommend them highly enough.

Jen Hitchman was brilliant at the very beginning of our journey, she valued our home with confidence, really believed in it and gave us the reassurance we needed to get started. That initial support meant a lot and set the tone for everything that followed.

Louise Jones then went above and beyond throughout the sales process. We were in a long and complex chain with delays, a slow solicitor at the bottom, and some unresponsive agents along the way but Louise was absolutely brilliant & kept things moving. She was proactive, organised, and consistently chasing, coordinating, and pushing things forward when it felt like nothing was happening.

What really stood out was her calm, reassuring approach. During some very stressful moments, being able to pick up the phone and speak to someone so friendly, steady, and genuinely invested made all the difference. I truly don’t think our exchange would have happened without her.

We dealt with a number of estate agents during this process, and Redbrik stood out as exceptional by a long way.

We’re so grateful to Jen, Louise & the whole Redbrik team- thank you for everything.

27 March 2026
Unprompted review
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Reply from Redbrik

Thank you so much for taking the time to write this wonderful review. We've passed on your kind words to Louise and Jen :)

Rated 5 out of 5 stars

They were supportive from start to…

They were supportive from start to finish. Great advice and did what they said they would. Clear and concise with process. Great photos and descriptions of house. Sold within 9 days. Thank you.

26 March 2026
Unprompted review
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Reply from Redbrik

It's great to hear this feedback :) Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Excellent! …

Ben at the chesterfield office has been amazing throughout our sales process, our first sale fell through and he was so supportive and genuine. We have just sold again and I will honestly miss him. He is very responsive and has worked so hard promoting our property and securing our sale. I highly recommend Ben and Redbrik.

20 March 2026
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave us a review. We've passed on your kind words to Ben :)

Rated 5 out of 5 stars

Thank you so so much to Holly at…

Thank you so so much to Holly Wheatley at Redbrik! She is so professional whilst also creating such a caring and personal approach to enabling us with the purchase of our first family home. Throughout the process she did everything she could to assist us with the sale and made us feel at ease every step of the way. We really love how she consistently communicated with us and did everything she could to resolve anything we needed and would do her absolute best to find out anything extra that we thought of without hesitation.
Thank you so so much again to Holly- we couldn’t speak highly enough of you!

17 March 2026
Unprompted review
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Reply from Redbrik

Thank you Alex! We're so pleased that the purchase of your first home went smoothly. And we've passed on your kind words to Holly ❤️

Rated 5 out of 5 stars

Brilliant!

Abi and Jen have been wonderful. Excellent communication. Honest feedback and have been really friendly and supportive. Thank you!!!

11 March 2026
Unprompted review
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Reply from Redbrik

Thanks so much Emma! We've passed your kind words on to Jen & Abi :)

Rated 5 out of 5 stars

Very happy

Really positive experience with Redbrik. The team were professional, helpful and kept communication clear throughout the process. They made the move much smoother and I’d happily recommend them to others!

26 February 2026
Unprompted review
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Reply from Redbrik

Thanks for your 5* review Tom :)

Rated 5 out of 5 stars

We were very happy with the service we…

We were very happy with the service we received from Redbrik. They were friendly and professional and moved things forward very quickly for us. We found they knew the local market very well and are delighed our property sold so quickly

23 February 2026
Unprompted review
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Reply from Redbrik

Thank you for your review, Carl!

Rated 5 out of 5 stars

Great communication

Great communication
Really helpful
No problems at all
In contact with Sophie and helped me a lot through the whole process

13 February 2026
Unprompted review
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Reply from Redbrik

Thanks for taking the time to leave us a review, Rachel!

Rated 4 out of 5 stars

Outstanding Service and Professionalism from Eva

I had a very positive experience working with Eva in Asset Management. She is extremely responsible and reliable, always following through on her commitments. Her efficiency and strong ability to handle matters promptly and professionally truly impressed me.

Eva demonstrates excellent communication skills and ensures that every detail is well taken care of. I really appreciate her dedication and high standard of work. I would highly recommend her to anyone looking for a trustworthy and capable professional.

19 January 2026
Unprompted review
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Reply from Redbrik

Thanks for your review Ruby! We've passed your kind words on to Eve :)

Rated 5 out of 5 stars

Simple and efficient

The agent who showed us around the property was very helpful with any questions we had and the overall process from viewing to confirming a move in date was very easy and any questions we have had have been dealt with efficiently

9 February 2026
Unprompted review
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Reply from Redbrik

Thank you for your review!

Rated 5 out of 5 stars

Amazing

Katie was absolutely amazing. I had been let down by another property and she was so helpful in finding me a home that was right for me and in my price range. She has been so responsive and understanding. Now fingers crossed everything goes well this time. Would really recommend

5 February 2026
Unprompted review
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Reply from Redbrik

Thank you Jessica :)

Rated 5 out of 5 stars

Great service

Katie was in constant communication with me through the beginning of the house buying progress. She was extremely patient, and helpful!

5 February 2026
Unprompted review
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Reply from Redbrik

Thanks for your review, Benjamin!

Rated 5 out of 5 stars

Redbrik lettings - very responsive

Redbrik - specifically our management team Eve and Olivia - have been really helpful and much more responsive than other lettings companies we’ve been with in Sheffield. Unfortunately our flat is under a separate building management company that are painfully slow, even in some quite emergency situations (flooding, lack of heating in winter, etc.) and they have chased them up for us, kept us informed with updates and helped coordinate plumbers and electricians as quickly as possible when we weren’t getting a response from the building management. Hopefully this very good level of service continues for the foreseeable.

2 February 2026
Unprompted review
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Reply from Redbrik

Hi Georgia. Thank you so much for taking the time to leave this review :)

Rated 4 out of 5 stars

Helpful staff

As we were selling my late cousins property it was a complicated transaction. Initially Hannah had to work very hard as the property had a complicated title with a few issues to resolve before marketing could commence. In a difficult market we eventually had an acceptable offer but then Andrew had to work very hard to resolve a issues and delays at the bottom of the chain but eventually we got over the line.

23 January 2026
Unprompted review
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Reply from Redbrik

Thank you for taking the time to leave us this review! Not all sales are straightforward, but we never give up, and we are so pleased that we got there in the end :)

Rated 5 out of 5 stars

My house sale.

Throughout my house sale, Katie, my Sales Managerer at Redbrik Chesterfield has been great. She's kept in touch and offered her advice. She's been innovative and responsive to my requests and suggestions. She made me feel as though I was her only client!!! I've been quite anxious throughout the sale as I was taking a major step on my own. Katie has reassured me and has always explained things thoroughly. Thanks Katie for all your help. I do also want to mention the fact that Redbrik staff have attended all the viewings so I didnt have to. It's been Joanna and Carmel in the main. Their personal input and continued care in their role has been excellent. The staff in the office have always been helpful too, answering my questions and passing on my messages etc.. To conclude I feel I certainly made the right decision when I chose to sell my home through Redbrik, Chesterfield.

21 January 2026
Unprompted review
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Reply from Redbrik

Thank you Lynne. This is such a lovely review to receive :)

Rated 5 out of 5 stars

Redbrick have been supportive…

Redbrick have been supportive throughout, keeping me informed as well as giving good advice. Thank you.

16 January 2026
Unprompted review
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Reply from Redbrik

Thank you for your review, Sue.

Rated 5 out of 5 stars

Amazing and helpful staff

Redbrik sales team have been fantastic throughout the whole process of selling my house. The team gave fantastic advice and were constantly keeping me updated on every step of the process. Tammy has been fantastic throughout.
Extra thanks to Emily who agreed my sale and went above and beyond.

6 January 2026
Unprompted review
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Reply from Redbrik

Thanks for your lovely review Holly :)

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