Redbrik - Crystal Peaks Reviews 23

Sale was quick and stress free. We were kept in the loop every step of the way and when we had questions they were answered quickly. Thankyou for all your help. Would recommend this company and branch.

Redbrick have been supportive throughout, keeping me informed as well as giving good advice. Thank you.

Redbrik sales team have been fantastic throughout the whole process of selling my house. The team gave fantastic advice and were constantly keeping me updated on every step of the process. Tammy has been fantastic throughout.
Extra thanks to Emily who agreed my sale and went above and beyond.

Excellent service from Tammy, Beth and Tom. Very professional, helpful and knowledgeable. This led to a quick sale (STC) after only a week, and an offer was accepted for what we hope will be our new home very soon! Thank you, guys; your hard work and dedication are truly appreciated.
Best wishes, Darryl and Stephen

Kathryn steel and tom field at sheffiled crystal peaks office have been really helpful in sales process

I feel that adding a one star is still too much. I had an initial visit which went okay, however no significant information was shared other than looking around the home, and giving a valuation. I was not informed of any fees etc. The property went on the market I never had a board put outside the property, I have a very unique property which I feel was not reflected in the marketing, particularly because I undertook viewings and asked if they were aware that I had annexe and they said not. Redbrik never undertook any viewings, even after over 8 weeks when I was not having success with the viewings. The company took the initial photo's but then I had to ask them to come back to take them again as they did not market the property sufficiently. At one stage I accepted an offer, I took the property off the market as advised by Redbrik which I was reluctant to do, the offer was subsequently retracted which meant I had missed two weeks of marketing. Due to the poor service, and lack of progress I gave notice as per the contract but then was harassed to pay a £600 withdrawal fee. I had already paid £295 upfront. When I questioned the withdrawal fee this was allegedly for an EPC, which I advised that if they had informed me that I needed one I would have got one myself, £330 search pack for the solicitors, again I never instructed to them to complete this, and this information is not in the contract, and £185 for admin fees. The withdrawal fee allegedly applies regardless how long you are with the company as it is indefinite and I would question why they have a notice period if this is to be paid regardless. I do not feel any point during the process Redbik have been transparent or clear in their communication. When I asked about notice and the process I was never informed at any point there would be a withdrawal fee. I feel my property was not selling, and I was not being given the service that I should have and despite this I have had to pay Redbrik £625. There is too much for me to be able to write of my experience, however I will never use Rebrik again, and I will not recommend Redbrik to anyone.

I cannot fault all of the team. They have dealt with the whole process of selling my mum’s property both professionally and quickly.
Redbrick are not the cheapest estate agents but well worth their fees.

We managed to sell our house in 9 days, and I was amazed at Tammy's ability to keep us up to date with all viewings/communicated when they all were.
Redbrik's has been fantastic throughout the whole process and would definitely recommend to anyone wanting their house to get sold quickly.
I cannot speak highly enough of Tammy and her kindess towards me throughout the slightly stressful process, I appreciated it massively.

From the start Redbrik kept us up to date with the sale of my Mums house.
They were friendly & ready to answer any questions & dealt with problems that arose very professionally.
A big thankyou to Kathryn who went above & beyond.

The Redbrik team have been fantastic. Moving house can feel like a big deal, but from the initial chat at the valuation through to the regular check-ins, they made the whole process feel stress-free. They’re professional, passionate, and know the industry.

The photos they took of our home were so good we actually wondered why we were moving at all! 😄

I should mention we’re in Rotherham and a little outside their usual patch—don’t let that put you off. They did a great job and we'd highly recommend them. Thank you!

Amazing service and marketing. After our property was placed on the market, we accepted an offer after 1 week. Nikki was fabulous at the beginning of the process when we first started with the organisation of the photos and marketing the property. Kathryn was great throughout the process with providing great communication and helping with speaking to solicitors and seeing if there was anything that could be done. Through all this work, we were able to complete on the sale of our property and the purchase of our new home within 100 days!

Couldn’t recommend enough!

Excellent, very professional

We have recently sold a property with redbriks and wow I cannot fault them in anyway ,from the first time meeting them to discuss putting our home on the market they couldn't do enough to help .Tammy was amazing through out finding a buyer and Andrew the progression officer was fantastic throughout the whole process ,giving us advise , making sure everything ran smoothly and being on hand to support us in any way needed throughout ( It would have been alot more stressfull without him) .I'd recommend redbriks to anybody thinking of selling a property !

Tom and Tammy of Redbrick estate agents at Crystal peaks Sheffield were very professional,kind and very supportive during the sale process of my mum and dad’s house.From the start of the sale process right though to the eventual sale which only took 3 weeks to achieve the full asking price I can’t thank them and the company enough.I would highly recommend them to anyone who wishes to sell a property.Charlain

The communication during the whole purchase was excellent. Both between ourselves but also the solicitors. Everything ran smoothly and I’d definitely recommend Redbrik.

I've just sold a house which was let out to a sitting tenant, so it was a little complicated and I was quite stressed about it. Throughout the process, Redbrik were on the ball and they always kept me informed about what was going on. I was impressed by their friendliness and efficiency - whenever I left a message, I was called back within a couple of hours. They were knowledgeable and gave good advice too. 10/10

always helpful and always kept informed about the progress of the house

I recently purchased a property listed with RedBrik, and unfortunately, my experience was overwhelmingly negative. From start to finish, the process was marred by misinformation, unnecessary fees, and a general lack of professionalism.

When I first viewed the property, the estate agent showing us around was surprisingly unknowledgeable about basic details. They couldn't answer key questions about the seller’s position, such as whether they had found another property, and later provided us with incorrect information about the property chain. We were led to believe there was an additional person in the chain, which turned out to be false; our seller was purchasing a new build, not a resale property. When we viewed the property again, this time shown around by the seller themselves, we were finally given accurate information about the neighbors and the property’s position. It's concerning when the seller and estate agent are on completely different pages.

RedBrik’s valuation of our property was another disappointing experience. Their agent seemed more focused on upselling their inflated fees rather than offering practical advice. We were repeatedly told about their "special methods" and "lists of interested buyers," which supposedly justified their high fees. However, their so-called "special" marketing is simply listing on RightMove or OnTheMarket, just like every other agent, many of whom charge significantly less.

We decided to make an offer on the property, but were then forced to pay RedBrik’s non-optional “Secure Move” fee of £595. This fee is supposedly designed to secure the purchase and speed up the process, but in practice, it offers very little value. If anyone else in the chain withdraws, you’re left out of pocket with no recourse. It’s a one-sided cost that does little to "secure" anything when other parties aren’t bound by the same terms.

The “benefits” that come with the Secure Move fee are equally disappointing. For example, RedBrik pre-orders property searches, claiming it will save time, but these searches were grossly marked up and failed to provide any advantage. In fact, boundary issues with the property—clearly visible on these searches—were completely missed and took months to resolve. If RedBrik is charging for these services, the least I would expect is proper due diligence, but they failed to catch glaring issues that significantly delayed the process.

The “Secure Move” certificate, another part of this questionable package, has an expiration date indicating when you should expect to complete the sale. Our sale process exceeded this deadline by nearly three months, and when I inquired about this, I was met with a casual “we can extend it,” without any apology or acknowledgment of the inconvenience caused.

RedBrik also assigns a staff member to manage the purchase process, but this service was far from helpful. Their role seemed to consist of calling me to chase my solicitor for updates, only for me to discover that my solicitor had already responded or was waiting on outstanding documents from RedBrik themselves. Despite positioning themselves as intermediaries, they offered no actual assistance in resolving delays and often seemed unaware of what was going on.

When I raised a list of post-completion issues, including problems with the property that became apparent on the day we moved in, RedBrik’s interest vanished. Despite visiting their branch in person and being promised that the manager would follow up, I never received any communication. It became evident that their enthusiasm evaporated the moment we collected the keys.

In summary, RedBrik Estate Agents provided an exceptionally poor service from start to finish. Their mandatory fees, inflated costs, and lack of communication create an experience that feels more like exploitation than assistance. I would strongly advise potential buyers and sellers to consider other local estate agents who offer much better service at a fraction of the cost.

Avoid immediately, shocking photographs and video was even worse, communication absolutely shocking, very poor advertising. Seriously avoid and go elsewhere. Crystal peaks at Sheffield especially. Took redbrik over 9 months to sell our property and even let another agent advertise. Other agent had 2 viewings booked in within 1 week. Knew we had to sell as purchased the new property through them. Couldn't arrange accompanied viewing even though we were on holiday at the time. The new buyers were told they couldn't view our property until theirs was marked as sold, how many people were informed of this. On first accompanied viewing the guy didn't know the area. Tried getting in the front with the back door key, left lights on, door unlocked and alarm not set. Shocking.. seriously AVOID