Red Lobster Reviews 

159
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were unhappy with their experience overall. Many customers expressed disappointment with the product quality, noting that items like shrimp were bite-sized and different from advertised pictures, and some dishes had an unpleasant taste or poor consistency. Reviewers also found that recent menu changes negatively impacted their favorite dishes, with some feeling that the quality had significantly diminished. Issues with service were frequently reported, including cold food, forgotten orders, rude staff, and long wait times. Conversely, a small portion of people felt satisfied with the staff, describing them as outstanding, friendly, professional, and attentive. Some customers also mentioned that certain food items, such as the clam chowder, biscuits, and some shrimp dishes, were still good or even excellent.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising the helpfulness and friendliness of... See more

Product

People report ambiguous experiences with product quality, with some noting a decline in recent years,... See more

Quality

Users describe ambiguous interactions with quality, with many expressing disappointment regarding declining... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising exceptional and... See more

Order

Reviewers mention ambiguous feedback about their orders, with some customers experiencing issues such as... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased the Seaside Shrimp Trio and I was very disappointed. The shrimp was bite-size shrimp. Totally different from what you see in the picture. The only thing I enjoyed was the corn. Everything... See more

Rated 2 out of 5 stars

Red Lobster Tallahassee Whoever said that things never change, obviously has not dined recently at Tallahassee Red Lobster restaurant. It’s unfortunate that corpor... See more

Rated 2 out of 5 stars

The food quality and quantity has lowered while the prices have increased. The salad is pre-bag so it smells, and is only a handful of lettuce, it cost nearly $5 in Oklahoma. The shrimp scampi used... See more

Rated 2 out of 5 stars

Pleasant staff, parts of the order came cold. The kitchen area was in a filthy state with lots of water on the floor being trailed into the dining area. Had I seen the state of the kitchen before l ha... See more


Company details

  1. Restaurant

Information provided by various external sources

Red Lobster Hospitality LLC is an American casual dining restaurant chain headquartered in Orlando, Florida.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

159 reviews

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No history of asking for reviews

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2.6

All reviews

(159)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I expected more.

The food was just good, service was okay but I expected to be blown away after soo much hype from a friend which was not the case thereby 3star.

15 May 2022
Unprompted review
Rated 1 out of 5 stars

Went to red lobster for my birthday the…

Went to red lobster for my birthday the salad was wilted , potatoes we cold and tasted like they were warmed over not so warm … my clams and popcorn shrimp was under cooked the other order clams and scallops were undercooked and scallops were strong tasting …when we said something the waitress said we cook our items this way … if you want your order cooked longer you should tell us .. I have went to red lobster for 40 years and the last 5 have not been a ver good experience .. we won’t send food back as we do not trust the process ..

29 April 2022
Unprompted review
Rated 5 out of 5 stars

Yesterday at Red Lobster!

Yesterday, I was served by Ms. Nikki. She was friendly and made my visit to Red Lobster so great! She talked to me and helped me make the best choices. I felt that I was in good hands with Nikki! The service and food was the best! Thank you.

14 April 2022
Unprompted review
Rated 2 out of 5 stars

I loved Red Lobster growing up

I loved Red Lobster growing up. But they changed about 10 years ago or so and now are atrocious. It's like they're trying to be hip and cool, with small portions, healthful sides, and newly designed menus. But I paid $15 and got 6 shrimp with some rice and leafy greens. Haven't been back since. It was crowded, rundown, and slow service in the dark.

7 March 2022
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague . Poor service crap food, tried to contact corporate customer relations, recording said they were in an all day meeting. Left contact info ,2 days no response. Will be going to Long John silvers when I want fish, better quality and a lot less money.

28 January 2022
Unprompted review
Rated 1 out of 5 stars

Wasn’t How They Described Online

I went for curbside lunch!
I ordered the Cod fish with fries
Cesar salad and clam Chowder.

Fish wasn’t done it’s basically a large piece of Gordon’s frozen fish!
My salad was super small lettuce in a box
My soup was warmed clam milk
Fries well don’t mention cold and hard...

I Guess it’s the Times😥

24 January 2022
Unprompted review
Rated 1 out of 5 stars

Money gine by by

Celebrating my birthday at red lobster Evansville Indiana food was ok went to leave a tip dropped my wallet went right back of course no one seen it several hundred dollars in it management didn't take it seriously someone there needs to do jail time if you dont turn it in your a thief.

23 January 2022
Unprompted review
Rated 3 out of 5 stars

Been goin to red lobster since they…opened in staunton va

Been goin to red lobster since they opened in staunton.va. my mom's FAVORITE restaurant. Well I got got lobster linguini. I always get the crab unless lobsterfest. 28$ I have been sick for 3 wks so I was starving cravin Alfredo got home opened it smelt great looked great I'm thinkin look at ALL this goodness. Took a bite & was like w. Thinkin it was lots of lobsters it was tomatoes so u fooled thinking lots well please change name to tomatoe linguini that's all I could taste. Thanks for takin my favorite there & ruinin it. Know u need to make money. But eatin there is a treat. (Because of ur highcosts) so SAD !!! U just made me bein sick to bein 😠 I will make my own Alfredo from now on I will wait till summer for my tomatoes.. Oh good news the people workin staunton red l WONDERFUL I hold it against corp not them. Take ur tomatoes & shuv. Oh salad not included for 28 $ now. U really suck!!!!$!

3 March 2021
Unprompted review
Rated 2 out of 5 stars

Fairview Heights, IL

We ordered the family size crab linguini alfredo to take home. There was enough sauce and crab for half of the linguini. This happened last time we ordered this but thought we'd give it another try. Will not be going back there, very expensive mistake.

26 February 2021
Unprompted review
Rated 1 out of 5 stars

Red Lobster on 410 in San Antonio

Red Lobster on 410 in San Antonio, TX
Made The Order Online. On Way To Pick Up Order... The Presumable Evening Manager, As She Said. Don't Remember If She Gave Me Her Name. But When I Asked To Speak To The Manager/Supervisor On Duty She Was Put On The Phone. Same Person That Called Me... Soooo....

Ok... Manager Called Me And Told Me That Shrimp Potstickers Were Not Available. That I Needed To Change My Options. She Did Not Know How I Even Got To Order Them. I Said, They Were On The List. I Thought As A Second Choice For Smaller Portion. (This Is The 2nd X I've Gone To Red Lobster Specifically For These) She Was Kind Of Snub At This Time. She Said We Haven't Had Them For 2 Weeks. (It's Not My Fault They Are On The Menu.)
Then She Said Biscuits Are ... Extra... I Asked How Many Come With The Meal, She Said 2. I Said That Was Plenty. So We Hang Up This Time.
==============
We Get There And There Is Nobody There To Bring Out Our Order... I Call Again... A Young Man Answers.... He Says He Will Be Out In A Moment... Approx 5 Minutes Later, He Brings Our Food...
I Quickly Look Through And It's Definately Missing Our Scampy. I Call Back... He Answers And I Explain That We Are Missing The Scampy. He Brings Out Two Cup Size Containers That I Knew Felt Really Light And Later Find Out Only Hold 5 Shrimp. Boy What A Miss!!!!! But We Head Home...
=====================
Once We Get Home... We Are Missing 2 Shrimp Skewers As Well.... By Now I'm Upset. We Only Live 4 Miles Away And With All The Waiting And Mistakes, The Food Is Not Even Warm. I Call Back, Get The Young Man First. Ask For The Manager/Supervisor And That Is When He Puts The Same Woman I Spoke With Earlier On The Phone.
By Now She Is Not Even Friendly.... She Is Of The Opinion That I've Asked For Too Much Food.... As I Will Share In The Moment....
She Says Shes Has Two Tables Together That Has Been There For Two Hours Eating Shrimp And They've Had No Issues. (What That Has To Do With Me, I Haven't A Clue.)
I Started, Stress Started To Explain, That When You Go Out Like This, Eating Like This Is Normal. (Meaning That If You Go Out For All You Can Eat Shrimp, Usually You Eat More Than Normal.) Before I Can Say Anything More... She Cuts Me Off And Says... Honey This Is Not Normal...
(What Happen To Customer Being Right! What Happen To Common Dignity When Serving Customers! I've Thought About Letting This Go, But This Is Allowing This Restaurant To Say This Is Ok To Treat People This Way ! Not To Mention When I Called Customer Service And They Put Me On Hold For Over 15 Minutes And Then I Was Disconnected! I Could Hear Them Pick Up The Phone To See If I Was Still On The Line As Well! Rude!!!!!!!!!
Anyway.... She Says, With All The Issues We've Had On The Order, Let's Send You Out A Free Meal To Your Email. She Asked If There Was Anything Else. I Said I Guess Not If You Are Going To Correct With The Email! (I Was Initially Only Asking To Be Reimbursed For The Skewers, Ie Pick Them Up Later As It Has Been A Horrible Visit So Far!)
She Hastily And Quickly Asks For My Email, And Dismisses Me! I Ask, Don't You Want To Write It Down? She Says No I Got It! (I'm Thinking, Unless She Pulls It From The Order, I No That Is Not True! My Name Is Original And It's Part Of My Email! )
With Her Attitude And Quick Dismissal, I Don't Really Believe That I'm Going To Receive The Email! Guess What!!! Again... 3rd Time Is A Charm!! It's Been Over An Month And No Email! If I Could Bold / Underline / And Change Colors On This Message I Would Emphasise How Rude I Feel She Was And How Messed Up The Order Was! And....... The Restaurant Was Dead!!!!
Pathetic!
Let's See If This Get's A Response... Or What Else Must I Do!

1 February 2021
Unprompted review
Rated 1 out of 5 stars

Amarillo Tx

Amarillo Tx, Its the worst store I've ever ate at.
We sat at the table for 20 minutes waiting on water. We sat there another 20 minutes to get waited on. We finally gave up and left.
The time before that I thought maybe they were just having a bad day. It took 50 minutes to get our food and by the time they bought it out it was cold. Its obvious they are not being managed.

17 August 2020
Unprompted review
Rated 1 out of 5 stars

Went to Red Lobster in Bloomingdale

Went to Red Lobster in Bloomingdale, IL. for lunch. Hrs. state they open at 11:00 a.m. Door was locked. So we called. Amy said they don't open until 11:30a.m. I said there was no sign saying that and she told us she didn't have time to put up the time. Came back at noon to a totally empty parking lot and restaurant. She was in another room to where we could see her. She never turned around when we came in talking infact no one was there to even great or seat us so we walked out. How Rude! We went down to La Campana not far from them. Had a great Mexican lunch.

2 July 2020
Unprompted review

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