Red Lobster Reviews 

159
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were unhappy with their experience overall. Many customers expressed disappointment with product quality and taste, citing dishes that differed from expectations, were unseasoned, or had declined. Reviewers frequently encountered problems with orders, such as items arriving cold, incorrect, or not ready on time. People also reported various service shortcomings, including inattentive, rude, or unprofessional staff, and long waits. However, some customers noted excellent experiences with staff, describing them as friendly, attentive, professional, and going above and beyond. A few others found certain food items, like Cheddar Bay Biscuits, clam chowder, or specific seafood, to be delicious, fresh, and well-prepared.

What people talk about most

Product

Clients share ambiguous opinions on product, with some expressing disappointment over changes to beloved... See more

Staff

Consumers find staff experiences to be ambiguous, with many reviewers praising the kindness, helpfulness, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising specific dishes... See more

Service

Users describe ambiguous interactions with service, with some customers expressing disappointment due to... See more

Order

Reviewers mention ambiguous feedback about their orders, with some experiencing issues like parts of their... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased the Seaside Shrimp Trio and I was very disappointed. The shrimp was bite-size shrimp. Totally different from what you see in the picture. The only thing I enjoyed was the corn. Everything... See more

Rated 2 out of 5 stars

Ive had a love affair with red lobster for decades but the honeymoon stage is definitely over. Your crab Alfredo was perfect for me, I was in my "happy place " every time I enjoyed it but you took it... See more

Rated 2 out of 5 stars

The food quality and quantity has lowered while the prices have increased. The salad is pre-bag so it smells, and is only a handful of lettuce, it cost nearly $5 in Oklahoma. The shrimp scampi used... See more

Rated 2 out of 5 stars

Pleasant staff, parts of the order came cold. The kitchen area was in a filthy state with lots of water on the floor being trailed into the dining area. Had I seen the state of the kitchen before l ha... See more


Company details

  1. Restaurant

Information provided by various external sources

Red Lobster Hospitality LLC is an American casual dining restaurant chain headquartered in Orlando, Florida.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(159)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If i could leave under a zero i would

If i could leave under a zero i would, Terrible,Terrible curb side service at the Madison hgts Mich location. Called to complain and they could care less! Shrimp was RAW and people were very rude and would not offer anything to compensate. NEVER GOING BACK EVEN IN GOOD TIMES!!!

16 May 2020
Unprompted review
Rated 1 out of 5 stars

Save your money!!

My family would go to Red lobster all the time. However they have really gone down a lot. They need to just stop the all you can eat shrimp. The servers do not want to take orders. They will not ask if you need or want anything else. I’m talking a simple glass of water. They want your money and you out the door!! Workers will deliberately lie abt things. This goes all the way up to management. They will tell you specials are over while I have an email stating something completely different. Yes I know not all offers are everywhere but the email CLEARLY STATED NC. The lady acted as if I had made the email up. My sister was sent the same thing. While waiting I over heard the couple behind me talking about the same offer. I told them what I was told,come to find out a lot of customers had the same problem. Another server told us a lot of ppl came in asking abt the same offer. The manager didn’t offer to take 10 cent off our meal or anything. She just stated She’ll have to call the corporate office. Now this made Red lobster look bad imo. I also had other issues before this. My experience was at the location in Hickory NC. Just save your money GO SOME WHERE ELSEWHERE!!!! I can no longer support a company like this.

14 May 2020
Unprompted review
Rated 1 out of 5 stars

Terrible curbside service

Terrible curbside service. Waited 2 hours and finally cancelled. Good luck trying to get the money back. I wrote to Red Lobster with no reply. Guess they dont need the business. Will go other places and I will let everybody I know about it. Too bad I always went there but no more.

11 May 2020
Unprompted review
Rated 1 out of 5 stars

Ordered curbside pickup from Medford OR…

Ordered curbside pickup from Medford OR location for Mother's day. Got there, at least 30 cars waiting. Waited over TWO HOURS for cold food. Didn't get everything we ordered AND PAID FOR, two of us had to share a meal. Several people waited three hours, others just left. I really like Red Lobster's food but this left a horrible taste in my mouth,

11 May 2020
Unprompted review
Rated 5 out of 5 stars

I love red lobster the best food ever…

I love red lobster the best food ever you can get good seafood good quality food I think everyone should go there it’s a nice seafood restaurant I personally love their crab legs their bread is divine and their Keylime pie is amazingWould recommend it to anyone

23 February 2020
Unprompted review
Rated 5 out of 5 stars

Very good

Very good! We often visit the Red Lobster in Santa Maria, California. We love this location because the staff is very friendly, knowledgeable, and efficient. I really love some of the rotating items on the menu, and it always keeps it fresh. My only complaint is they got rid of the regular fish and chips, which my family left. We are hoping they get it back. I’d like to mention they’re excellent reward app, which we use regularly to get delicious chocolate cake! We often visit the red lobster in Santa Maria, California. We love this location because the staff is very friendly, knowledgeable, and efficient. I really love some of the rotating items on the menu, and it always keeps it fresh. My only complaint is they got rid of the regular fish and chips, which my family loved. We are hoping they get it back. I’d like to mention their excellent reward app, which we use regularly to get delicious chocolate cake!

18 January 2020
Unprompted review
Rated 5 out of 5 stars

Birthday Dinner at Red Lobster Orland Park

I recently went for my birthday dinner and endless shrimp. My server Shadee was awesome. Not too pushy but checked on me enough. Also recommended an appetizer that I got for free being a member of My Red lobster Rewards. Orland Park is great. Clean, great food and awesome service.

28 October 2019
Unprompted review
Rated 5 out of 5 stars

Went to Red Lobster on 8/12/19 in…

Went to Red Lobster on 8/12/19 in Pueblo Co and it was EXCELLENT!!! Food was fresh and hot, Place was clean and waiter was awesome. Thanks for was wonderful afternoon Red Lobster and Mark, our waiter!!!

15 August 2019
Unprompted review
Rated 4 out of 5 stars

I went to a Red Lobster restaurant.

I went to a Red Lobster restaurant some weeks ago, and remember several lobsters inside of an aquarium. I asked one employee about it. To my surprise, he responded that I could choose from any of them to be prepared on my plate. It sounded very cruel, but I was hungry and chose one. Time later I was enjoying it's meat. It was the most delicious lobster I have ever eaten. My wife went with me I remember telling her, it was true.

24 March 2019
Unprompted review
Rated 1 out of 5 stars

Bad customer service

So on March 6 picked up a to go order from the store on Lake Worth Rd and Jog....got home the fried coconut lobster tail was overcooked as were the shrimp skewers.called the store spoke to Susie the general manager ,she apologized said would put a gift card in the mail.10 days later no card so I called the store only to find she was on vacation and several other customers had also complained that they got zero in the mail.called today she denied ever having spoken to me and after some hassle she would send me the gift card...again she said she had no idea who I was....Such B.S

19 March 2019
Unprompted review
Rated 1 out of 5 stars

Rude manager

Went to the red lobster on jensen beach Florida on March 10, 2019 I was double charged. When I called the restaurant the manager accuse me of being a liar and was very rude to me.

12 March 2019
Unprompted review
Rated 3 out of 5 stars

Not so thrilled with the last few times…

Not so thrilled with the last few times I have been here. Decided to give them another try a few weeks ago and ordered pickup and I arrived exactly at my scheduled time of pickup it said online and I STILL waited over an hour for my food then had the manager argue with me about me having to give them 30 minutes to cook and prepare the food. With my food being cold by the time I arrived home and zero compensation and understanding from management I doubt I will return back to here for again a few more years. (Mall of Georgia location)

31 December 2018
Unprompted review
Rated 5 out of 5 stars

The food is greate

I have eaten their food for couples of times. The food is quite yummy. The last time I left $10 as tip to a waiter.

11 August 2018
Unprompted review
Show reviews in all languages. (159 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look