Rikkishop 

Hi XXXXXXXXXX

RS9007038362KP

So regret to hear that.

Because there is a big demand of the items, so the speed might be slow.

But we will try our best to keep rushing the order for you.

Could you please wait for more days? We will arrange to ship the items ASAP once they are ready.

For the delay issue, we would like to compensate you with 10 percent money refund. You can contact us to refund you this amount after you receive them and keep them.

And we are holding your order now, please give us a response within 24 hours.

If you run into any issue, please do not hesitate to contact us

Best regards
Gabby



On Thu, 30 Aug at 2:13 PM , Zoe-rikkishop servicerikkishop.com wrote:
Dear EXXXXXXXXXX,

RS9007038362KP

So regret to hear that.

Because there is a big demand of the items, so the speed might be slow.

But we will try our best to keep rushing the order for you.

Could you please wait for more days? We will arrange to ship the items ASAP once they are ready.

For the delay issue, we would like to compensate you with 10 money refund. You can contact us to refund you this amount after you receive them and keep them.

And we are holding your order now, please give us a response within 24 hours.

If you run into any issue, please do not hesitate to contact us

Best regards
Rai



On Wed, 29 Aug at 9:40 PM , EXXXXXXXXX XXXXXXXXXX wrote:
Hi,

Based on reviews of other customers having issues with your service, I would prefer a refund.
I do not want the shoes.

Thank you,
EXXXXXXX



From: Zoe-rikkishop mailto:servicerikkishop.com
Sent: Wednesday, August 29, 2018 4:07 AM
To: EXXXXXXXXXXXX
Subject: Re: Status of Order

Dear EXXXXXXXXXXX

RS9007038362KP

Thanks for your kindly information.

We regret to inform you that the delivery of your item(s) under order RS9007038362KP may be delayed.

Could you wait for the item(s) and keep them for another event? We will email you a shipping notification once the order is shipped.

For the delay issue, we would like to compensate you with 5 money refund. You can contact us to refund you this amount after you receive them and keep them.

If you run into any issue, please do not hesitate to contact us.

Best regards,
Rain













On Tue, 28 Aug at 8:38 PM , XXXXXXXXXXXX wrote:
RS9007038362KP

Here is my order number and confirmation attached.

Thanks,
XXXXX

I saw an ad on Instagram for some cute shoes and made an impulse buy using my PayPal. After seeing negative reviews here I attempted to contact the company through PayPal to cancel my order within 24 hours. After no response and not receiving my shoes within a 13 day period, PayPal allowed me to escalate my dispute. That got the attention of Rikkishop and they sent me a private email asking for me to cancel my dispute and they would refund my money. However, PayPal advised me not to cancel my dispute as Rikkishop wasn't responding through the proper PayPal channel, which would release them of responsibility if I never received a refund. Rikkishop claims to have now canceled my order and will be refunding my money. We'll see. Thank you all for helping me dodge this bullet.

I ordered the light grey flats on may 5th 2018,through facebook,literally on a slow boat from China.I didn't get them until August 10th 2018. they are too small - definitely not a size 10 as ordered and they are sparkly material but one is gold and the other is silver. these are not worth the 33. bucks I paid. I wrote an email requesting either a better pair or a refund, no answer.

So, my shoes were too small; if you decide to order these I would size up 1 full size (not a 1/2 size). I ordered my shoes on May 7, 2018, they didn't arrive until July 12, 2018. Today is August 21st and I'm still trying to return these shoes! I have been in constant email correspondence with 'Zoe RikkiShop', which is a NIGHTMARE in itself. They are located in China and for some reason it takes them an average of 3 - 4 days to respond to any emails you send. I mean let's be real, in our current climate of email exchange and internet access there is absolutely no reason for it to take more than 48 hrs. to respond. From my very 1st email on July 16, 2018, I let them I know I wanted my money back because the shoes were too small and I had no intention on waiting another 2 months for a larger size. We went back and forth wasting so much time because they first wanted to offer me a 15% refund and I could keep the shoes. In their next email they offered me a 30% refund and to keep the shoes. Why in the world would I want to keep shoes that are too small? On July 19th I mailed the shoes back to them via Federal Express for a full refund, I sent them to the address on the packing slip enclosed with the shoes because I was tired of waiting for them to respond with a return address. This is why RikkiShop company is full of crap; I received a call from FedEx customs in China stating the address on the package was invalid (yes, the address from Rikkishop's own packing slip) and they needed a legitimate address to attempt delivery again. I immediately emailed RikkiShop (again) for the proper mailing address on July 25th, and again, in true RikkiShop form, it took them 4 days to respond to my request for a legitimate return address. They didn't respond to me until July 31st stating they still had not received my FedEx package! HELLO! of course you haven't received the package, you never emailed me the proper return address, nor had they tried to contact FedEx themselves with the package information I provided them. Mind you these these idiots/con artists still haven't provided me with the correct mailing address so I can return the package (which, oh by the way, I now have to wait to receive back from FedEx. I received it back from FedEx on August 12th. I emailed RikkiShop again asking for a good address because no, they still hadn't given me their return address. On August 15th I emailed them AGAIN for their address and they replied on August 16th (proving they do know how to respond in a timely manner, they just choose not to) finally with their return address. Now I have to go see how much the post office charges to deliver this package since RikkiShops last email stated I need to return the package "through a local post office instead of express services, like DHL, UPS, TNT, FEDEX, etc; 2". I suspect its because you can precisely track a package using the express services and although you can track registered mail, it's more expensive (especially to China) and time consuming. DO NOT ORDER FROM THIS COMPANY UNLESS YOU HAVE TIME AND MONEY TO WASTE!!

GARBAGE!!! The shoes I ordered took 2 MONTHS to arrive and are a complete JOKE! Not at ALL what was pictured and are cheap and awful. Now when I am trying to return them, which they claim I should be able to do, I get all of my emails bounced back. This company is totally BOGUS and now I am out $50! Lesson learned, but man, is this ever a TOTAL SCAM!!!!!!!

I finally received my package after a month! Only to find that I was sent the wrong sandals! The sandals that I received looked Nothing like the picture!!! I contacted Rikkishop, which was a joke! They advised that they would not send me a full refund & that they would only refund me 30% from the purchased amount! Which by the way. I Never received. What I can't understand is why am I being punished for a mistake that the company made! I wish I would have read the reviews on this company prior to ordering! Also, your order will be shipped from China! Please save yourself time & money! And DO NOT ORDER FROM HERE!!!!👎🏼👎🏼👎🏼👎🏼

DO NOT BUY ANYTHING FROM THIS COMPANY. My order did eventually arrive after five weeks, which I think in this day and age is unacceptable. It was actually ok, unlike other customers have reported, but the lack of communication was frustrating to say the least. I will definitely not be a repeat customer!

Do NOT, I repeat, DO NOT order any items from this site. Shipment of the item purchased took almost a month since it came from China, once I received the item it was NOT what I expected as the material was very low quality, the shoes did not fit and would slide off my foot due to the oversized strap so the shoes could not be worn. When I reached out for a refund, remember...I am unable to wear the shoes, they said very rudely that I could only have 30% of my money refunded and I could keep the item OR pay for shipping back to China which would be more that what I paid for the item. Terrible, terrible customer service, terrible quality...it is basically a scam.

DO NOT ORDER FROM RIKKISHOP. RIP OFF. HORRIBLE PRODUCTS. PLEASE DO NOT WASTE YOUR MONEY. ORDER TOOK ALMOST 3 MONTHS TO COME AND EVERYTHING IS HORRIBLE. PLEASE DO NOT WASTE YOUR MONEY ON THIS WEBSITE!!!!!

Terrible customer service. I placed my order two months ago, and I still haven't received the order. Today I received a message that my order has been shipped, and that it should arrive in 10-20 business days. I asked that they would ship it express because of the time it has been delayed, but no response. Bad customer service. Will never buy from Rikkishop again.

I ordered shoes that were not as pictured. When I tried to return them I was told that I would have to pay shipping to China. It took many weeks to even receive the shoes in the first place. I will never shop here again and encourage others to avoid this altogether. It is a terrible company.

Their ad showing super cute sandals and shoes came up on Facebook. I found a pair of flats and placed my order. It took over a month for me to receive my order. I only received one email from Rikkishop telling me my order was being processed, no other alert that it had been shipped, and there was never any tracking information. Emailed them and they never responded. The shoes I received are super cheap looking, I would be embarrassed to ever wear them. They arrived with a small stain on them. The soles of the shoes are like styrofoam. Very poor quality shoes! They didn't even come in a shoebox, just in a bag. Avoid this company!!!!!

Ordered a pair of shoes from Rikkishop on May 20th, 2018. Saw their Instsgram ad, and was lured by their great pictures.

Today is July 7th, 2018, and I haven't received my order. No updates on shipping or delivery, no responses to my emails, no replies to my comments to their ads on Instagram. Nothing. The world is not that big; you cannot tell me that something shipping from China takes this long to get to the US.

I am not ready to eat the cost and chalk this up to being scammed just yet. But I will make sure people know not to make the same mistake I did. And I want Instagram to stop running their ads.

SCAM ALERT! DO NOT ORDER ANYTHING FROM THIS SITE! You will never get your items. It’s been 2 months & I’m still waiting. I’ve emailed several times. The only times I’ve gotten a response is when I put them on blast on Instagram. Then I get some lame message about a delay. RUN from this company.