Romans  Reviews 

1,708
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers had a great experience with this company. People frequently praise the dedicated staff for being exceptionally professional, supportive, and efficient throughout various property transactions. Customers warmly appreciate the regular updates, helpful guidance, and friendly approach that make renting or buying homes wonderfully smooth and stress-free. However, some people mentioned that reaching out to the team was sometimes quite difficult. Consumers experienced frustrating delays when trying to contact agents by phone or email, noting that messages were often ignored or left unanswered during important moments. A few individuals also felt that certain staff members displayed an unprofessional attitude or lacked proper support when dealing with urgent maintenance problems.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the helpful and professional service received... See more

Service

Customers had ambiguous experiences with service, reflecting a high level of disagreement regarding the... See more

Customer service

Clients share positive opinions on customer_service, noting that team members are helpful, professional, and... See more

Response time

People report ambiguous experiences with response_time, reflecting a high level of disagreement among... See more

Customer communications

Customers consistently note ambiguous experiences with contact, as opinions are heavily divided. On one hand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a landlord for more than 5 years and use the fully managed service with Romans Farnborough branch. The smooth running of the tenancy is mainly dependant on the services of the Property M... See more

Company replied

Rated 3 out of 5 stars

I am being looked after by Anne-Marie Osbourne who is unfailing polite and communicative. I am disappointed that some work that needs to be done was not done before the current tenants moved in. Als... See more

Rated 5 out of 5 stars

Sarah at Romans recently sold our house and the process was very easy start to finish. Starting with valuation we received a realistic list price and expected sale price in line with the market.... See more

Company replied

Rated 5 out of 5 stars

Fast and professional help from Tilehurst branch. Nathan, Lorraine, mark and Steve were all brilliant. We viewed a property and was moved in within 4 days. Thanks again guys! Biggest shoutout to Nath... See more

Company replied


Company details

  1. Estate Agent
  2. Property Investment
  3. Property valuer
  4. Property Surveyor

About Romans

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

Genuinely local, truly expert

For expert advice from professionals, speak to us today.


4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(1,708)

162 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Thanks to Zara, branch manger, West Drayton, Cameron & Glen for working hard to let my property out.
Easy to contact & responsive.

22 January 2026
Unprompted review
Romans  logo

Reply from Romans

Dear Tara, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

The Letting Manager

The Letting Manager, Benjamin, has been very professional in helping us resolve the outstanding issues arising from the previous tenancy. He and his teammate, Shivanie have been swift and highly efficient in identifying a new tenant in a very short space of time. We really appreciate their effort and professionalism.

21 January 2026
Unprompted review
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Reply from Romans

Dear Lajo Chau We greatly appreciate your 5-star review and the time you took to share your experience with Benjamin. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Sophia supported me from viewing to…

Sophia supported me from viewing to actual move in. Her contribution was quite timely as I was going through a critical time personally and that support immensely helped my family & I.

29 December 2025
Unprompted review
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Reply from Romans

Dear Adesola Ayeni We greatly appreciate your 5-star review and the time you took to share your experience with Sophia. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

On-the-ball

Roman's Grace Nothagel is just what is needed for the arduous process of house selling: efficient, proactive and on-the-ball.

20 January 2026
Unprompted review
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Reply from Romans

Dear Steve Elliott, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Grace. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Tyriq helped and sourced our new…

Tyriq helped and sourced our new tenancy in a caring and professional manner
Very pleased

1 December 2025
Unprompted review
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Reply from Romans

Dear Leslie Gilbert We greatly appreciate your 5-star review and the time you took to share your experience with Tyriq. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

I bought the property through Romans…

I bought the property through Romans Sales then used the Lettings team to find me a tenant. Nothing was too much trouble, and we were kept updated every step of the way. Steve, Mark & Nathan from the Lettings team were very helpful & professional and provided great customer service. I would highly recommend Romans and will certainly use them again in the future.

16 January 2026
Unprompted review
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Reply from Romans

Dear Stephen Townsend, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very professional Team

Very professional Team. Everything did go smoothly, on Time and we moved in to our new property
Thanks Guys!!

10 January 2026
Unprompted review
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Reply from Romans

Dear Adam, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Fantastic staff and estate agents

Jonathan was fantastic dealing with our new tenancy, very helpful and went out of his way to help us. Highly recommend!

9 January 2026
Unprompted review
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Reply from Romans

Dear Shannon James We greatly appreciate your 5-star review and the time you took to share your experience with Jonathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Thank you to Salome Correia

It was an absolute pleasure working with Salome Correia, the Lettings Move Manager, when we moved into our new rental property. She made what is usually a stressful and often uncertain process for tenants very smooth and easy to handle from the moment our offer was accepted to when we moved in, and was incredibly supportive in guiding us through this change when issues were quickly fixed thanks to her intercession.

Thank you so much Salome - you are an exceptionally empathic and kind person, and a priceless member of the Romans Group team because of your efficient, professional, and observant service for those who are going through what is a major change in their lives.

Maria M Miret & Family

15 December 2025
Unprompted review
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Reply from Romans

Dear A Amart, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Salome. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

House search and move

Filip was hands on and made our move seamless,very professional and courteous,walked with us throughout the journey and we are now settling in our new environment

20 December 2025
Unprompted review
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Reply from Romans

Dear Freejoy Gombedza We greatly appreciate your 5-star review and the time you took to share your experience with Felip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great service from Romans Sunningdale branch

We had a very good experience with Romans Sunningdale. We've dealt with them before and we were very pleased. Overall the service from the Sunningdale branch was excellent. They kept us informed on a regular basis. We were very impressed by the customer service. Chloe and Atesh were amazing. Between them, they dealt with everything in a professional and calm manner.
We would definitely recommend the Sunningdale branch.  

5 January 2026
Unprompted review
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Reply from Romans

Dear Sl We greatly appreciate your 5-star review and the time you took to share your experience with Atesh and Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

My mother purchased through Romans and…

My mother purchased through Romans and the payment was through Klarna. Can't get a refund on one of the items because the Klarna code doesn't come through to login. Pathetic.

29 December 2025
Unprompted review
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Reply from Romans

Dear Mrs H Thomas

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Kaitlyn Young sorted out a problem…

Kaitlyn Young sorted out a problem regarding an exit inventory for me within 24 hrs. She is easy to contact and pleasant to talk to.

Thank you Kaitlyn
Regards David

23 December 2025
Unprompted review
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Reply from Romans

Dear Mr D Wallace We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

After 3 months with this agent

After 3 months with this agent , I would not recommend, there are better agents out there.

20 December 2025
Unprompted review
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Reply from Romans

Dear Mr Phillip Parker

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Great experience very professional and…

Great experience very professional and customer focused, thank you Robbie you made our move stress free!

8 December 2025
Unprompted review
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Reply from Romans

Dear Joanne Zawadzki We greatly appreciate your 5-star review and the time you took to share your experience with Robbie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

The team is amazing!

The team is amazing!! Amanda’s communication is a credit to the team! They are incredibly professional at all times!! Great agency to be engaged with!!

17 December 2025
Unprompted review
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Reply from Romans

Dear Andy We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Sophia is an exceptional real estate…

Sophia is an exceptional real estate agent who goes above and beyond to make your dreams a reality! From day one, her warm hospitality and genuine enthusiasm made us feel like we were her top priority.
What truly sets Sophia apart is her unwavering commitment to ensuring we got everything we wished for. She was incredibly patient with our endless questions, always ready to serve with a smile, and genuinely curious about understanding our vision down to the smallest detail. Her flexibility and openness to our suggestions meant we never felt pressured—just supported.
Sophia’s attentiveness to details is remarkable. She asked all the right questions in the most natural, non-invasive way, which helped her truly grasp what mattered most to us. She was always prompt in her communication and meticulously followed every procedure, giving us complete peace of mind.
But what impressed us most was her ability to think ahead and see the whole picture. She anticipated our needs before we even voiced them and worked tirelessly to ensure every aspect aligned with our wishes. Her professionalism combined with her personal touch made the entire experience not just smooth, but genuinely enjoyable.
If you want an agent who will be fully invested in making your real estate goals happen, Sophia is the one. She doesn’t just find properties—she makes sure you get exactly what you’re looking for!

9 December 2025
Unprompted review
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Reply from Romans

Dear Gc, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sophia. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Kimberley Garcia Jones is brilliant 👏

The maintence team who look after my property are fantastic. Very friendly, lightening quick and super efficient, even late on a Friday afternoon. Kimberley Garcia Jones is a credit to Romans & ably backed up by Kian Lewington. These guys deserve recognition for the great job they do.
Please extend my thanks.

12 December 2025
Unprompted review
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Reply from Romans

Dear Tim Moriarty We greatly appreciate your 5-star review and the time you took to share your experience with Kimberley and Kian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

i was promised working for 2 and half…

i was promised working for 2 and half weeks then on third day i had a call from umbrella compony they dont need me any more ,i did not received call or tex from Alex Harper Romans Recruitment very disappointed i fill like i was
misled, this Romans Recruitment then dont even answers call and tex and WhatApp.

5 December 2025
Unprompted review
Romans  logo

Reply from Romans

Dear Mr Accursio Dimino

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Friendly and professional service

Very satisfied with the renting experience offered by Romans, particularly with the service received from Suresh Magar.
Suresh provided exceptional support throughout my flat-hunting process. He was patient, knowledgeable, and truly listened to what I was looking for. Thanks to his guidance, I found the perfect flat that I’m now happily living in as a tenant. His professionalism and friendly approach made the entire experience smooth and stress-free.
Highly recommended!

17 November 2025
Unprompted review
Romans  logo

Reply from Romans

Dear Gianfranco We greatly appreciate your 5-star review and the time you took to share your experience with Suresh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

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