Skates.co.uk Reviews 

8,879
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 257 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the fast shipping and helpful customer service. Consumers love buying gifts for kids, noting that the online ordering process is simple and items usually arrive very promptly. Many buyers emphasize the great quality of the scooters and skates, explaining that they are sturdy and well-made. Some people were dissatisfied with delivery delays, explaining that parcels sometimes went missing or arrived much later than expected. A few other people also felt that the condition of delivered packages could be poor, mentioning damaged boxes or unexpected product faults.

What people talk about most

Product

People report positive experiences with product, noting that items arrive promptly, are well packaged, and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting fast shipping times, secure... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the durable and... See more

Order

Customers had positive experiences with order, highlighting simple online purchases and quick delivery. Many... See more

Service

Reviewers express great satisfaction with the service, consistently praising fast delivery, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very positive first experience buying from Skates, I was impressed with the quality of the scooter, which was also very well priced, all arrived well packaged and on time and my 8yr old son (... See more

Rated 5 out of 5 stars

I wanted a stunt scooter for my granddaughter but did'nt have a clue what to get. I phoned skates cothey were brilliant, I told them what I wanted, age of granddaughter etc and they were very helpful,... See more

Rated 5 out of 5 stars

Such an easy transaction, I ordered two for my twin grandson‘s birthdays. They originally told me they wanted blue so I ordered two blue ones then one of them wanted it in black. I emailed the company... See more

Rated 5 out of 5 stars

Excellent service, excellent products! Highly recommended. I can recommend SFR Vision II Quad Roller Skates for kids, my daughter is super happy with color scheme. They are comfortable and well mad... See more


Company details

  1. Skateboard shop
  2. Bicycle Shop
  3. Children's clothes shop
  4. Winter sport shop

Written by the company

Established in 2004, Skates.co.uk has grown from the back of a bedroom to a big warehouse and staff team family run business, that focuses on supplying products at the best prices, with next day delivery and easy returns.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(8,879)

257 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All perfect

Delivery is really fast it took only 3 days
It was packaged really well I struggled to open it🤣
I ordered my deck from skatepro because it was out of stock on this website I’ve been waiting about 3 weeks for it an it’s got delayed and still haven’t got it. This is a really good website

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Structural failure and refusal to honour Consumer Rights Act

Update 27/04/26: Still no response from the company. They are replying to 5-star reviews but ignoring a structural safety failure. Bank complaint is ongoing."

I purchased a £109 stunt scooter from Skates.co.uk in September 2025. Less than 7 months later, the chromoly handlebars—specifically marketed for their strength—suffered a dangerous structural snap during a landing.
Despite this being a clear issue of durability and "fitness for purpose" under the Consumer Rights Act 2015, customer service (Alex) has repeatedly refused any remedy. They are attempting to hide behind a 90-day "supplier warranty," which does not supersede UK statutory law.
Incredibly, the company’s justification for denying the claim was that the bars broke because they were "pulled back on landing." As this is a stunt scooter, it is specifically designed for landings. Claiming a product failed because it was used for its intended purpose is an admission that the product is not fit for purpose.
This is a significant safety concern, and the dismissive attitude toward consumer law is unacceptable. I have now been forced to initiate a chargeback via my bank and will be reporting the structural failure to Trading Standards. Parents beware: if your child’s scooter fails safely within a year, do not expect this company to stand by their product.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

Bad delivery experience

My son asked for a new scooter for his birthday, so I ordered and PAID for next day delivery. It did not arrive on the date that they advised when ordering, very disappointing service.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

They are great!

They are great! The ease of ordering & delivery was fantastic. The skates are so comfy & I love the bright colours.
Really great product :-)

20 March 2026
Unprompted review

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