I had a great experience with Snowgum. My order arrived promptly and was exactly as described. I’d spent quite a while comparing waterproof jackets before deciding on this one, so I was hoping it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a twin downs women's jacket but returned as too small. Speedy replacement received. New size fits great in arm and waist length as I'm a plus size petite but the tummy area a little too roo... See more
Service was friendly & knowledge of the product purchased was good. Haven't actually worn jacket yet as we haven't been iyn our trip to Europe yet, but can't wait to wear it as it ticked all the boxes... See more
I've been using using Snowgum equipment over many years including jackets, tents, boots, packs etc and have been impressed with the quality, functionality and price point. The staff at the outlet are... See more
Company details
Information provided by various external sources
Australian Travel & Adventurewear company. Travel clothing & footwear, travel accessories, tents, sleeping bags, backpacks. For travellers & outdoor adventurers. Specialising in womens fit and plus sizes for men and women. Family owned, managed and distributed from Melbourne.
Contact info
1702 Dandenong Road, 3166, Oakleigh East, Australia
- 03 8401 5907
- customer.service@snowgum.com.au
- www.snowgum.com.au
4.9
Excellent
683 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality products. Good service.
Have brought many of items from Snowgum over the years. Always good quality and the service had been good.
3 July 2020
Unprompted review
My last shopping experience at Snowgum…
My last shopping experience at Snowgum only reinforced my previous review as there can be no better recomendation than excellent ,keep up the good work under difficult circumstances.Regards Brian
3 July 2020
Unprompted review
I loved your product
I loved your product, excellent quality, affordable price and fast despatch.
3 July 2020
Unprompted review
I got exactly what I ordered in good…
I got exactly what I ordered in good time, delivered to my door.
3 July 2020
Unprompted review
I have bought Snowgum Marino shirts for…
I have bought Snowgum Marino shirts for years, just bought some more and they did not disappoint, same awesome quality.
3 July 2020
Unprompted review
Merino t-shirts
Purchased 2 merino t-shirts, super comfortable, warm and surprisingly quick delivery
3 July 2020
Unprompted review
Disappointed
I was disappointed with the product as I had purchased a wincheater many years ago, which I still wear, but this does not seem the same quality.
3 July 2020
Unprompted review
Reply from Snowgum
Hi Clare. You purchased a Kiama fleece jacket in Cobalt I see. If you are not happy with it please return it for an exchange or refund. We don't want disappointed Snowgum customers out there.
Very happy with the items I have…
Very happy with the items I have purchased over the years. During these lockdown times thank you for the prompt despatch of my purchases. Thank you to all involved! ☺
3 July 2020
Unprompted review
Great Quality
I ordered a super soft fleece scarf and some, gloves. The quality was very good, and the navy colour lovely. Fast postage and well packaged. Thank you.
I would definately order from Snowgumagain.
3 July 2020
Unprompted review
Prompt delivery
3 July 2020
Unprompted review
Best rain coat I've ever owned
3 July 2020
Unprompted review
Excellent travel pants
Excellent travel pants. Very warm and comfortable. Well done Snowgum.
3 July 2020
Unprompted review
Helpful staff
I am grateful to the staff member who assisted my son to find an appropriate shoe in the correct size. My son has additional needs and the assistant was patient and understanding.
3 July 2020
Unprompted review
Wool travel pants.
The product - wool travel pants arrived promptly, and are cosy to wear. Washing before wear makes them softer on the legs.Narrower legs on the pants would have been preferable, but they will still get a workout.
3 July 2020
Unprompted review
Great delivery time in troubling times
Great delivery time in troubling times. Excellent quality garment that I’m having trouble keeping for myself as my son keeps stealing it.
3 July 2020
Unprompted review
I like the quality of goods offered by…
I like the quality of goods offered by Snowgum that are very specific to travelling and adventures . Also I appreciate the store management for their knowledge, their honest / friendly advice and flexibility in terms of changes.
3 July 2020
Unprompted review
staff extremely helpful and…
staff extremely helpful and friendly.Clean environment.
3 July 2020
Unprompted review
Staff very helpful and get products
3 July 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.