Lovely time celebrating my daughter’s birthday with 6 of her friends. The only two things I would say they could improve on, the split the girls into two lanes which was disappointing as they all want... See more
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Review summary
Created with AI, based on recent reviews
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Simple check in at reception. Lane was ready. Easy to play. No issues with the playing itself. Website was playing up while trying to book (kept crashing on multiple devices for multiple people), whic... See more
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The experience was good but there were not enough seats for six people allocated to a lane for bowling. Support should be available for people to settle into their lanes and to use the screen and I t... See more
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Great party for my 7 year old and his friends! The host was fantastic considering she was running 2 parties at the same time. The kids enjoyed the songs & having a dance inbetween the bowling & having... See more
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Company details
- #1 of 1 best companies in Bowling Alley
- #11 of 12 best companies in Bar
- #1 of 1 best companies in Escape room centre
- #1 of 1 best companies in Laser Tag Centre
- #2 of 4 best companies in Leisure Centre
- #4 of 4 best companies in Video Arcade
Written by the company
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contact info
Aragon House, MK43 0EQ, Cranfield, United Kingdom
- 0333 034 6100
- www.tenpin.co.uk
4.2
Great
11k reviews
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Reply from Tenpin
Thank you for the wonderful 5 star review! We're so glad you enjoyed your visit with your grandson and had great fun. We appreciate your comments and lookf forward to welcoming you back soon :)
All the best,
Demi
The customer service was appalling
The customer service was appalling. The reason as to why food was not allowed at the lanes is terrible customer experience and not explained at the time of booking and then the wait time for food after the bowling was excruciatingly long when all we wanted to do was leave. It was the explained to me that there were a ‘no refund’’ company. I will not be returning despite the actual bowling being good.
16 August 2026
Reply from Tenpin
Hello Andrew
Thank you for taking the time to leave us a review. We are truly sorry to hear about your disappointing experience with our customer service, the food policy, and the long wait time for your order. We understand your frustration and regret that we did not meet your expectations. Your feedback is very important to us, and we will ensure it is passed on to the relevant team for review and improvement. Best wishes - Clare
Reply from Tenpin
Hi Khosru
We appreciate your feedback regarding parking. We understand this can be a concern for our guests. We are always looking for ways to improve. Best wishes - Clare
Reply from Tenpin
Hi Alison
Thanks for the lovely 5* rating and your kind words about our staff. We hope to see you again soon. Best wishes - Clare
Very impressed
It’s been done up since we last came. My son and his friend got a game of bowling, a burger and a laser quest visit for £10.50 each which is amazing. Very helpful staff. Really impressed.
21 August 2026
Reply from Tenpin
Hi Lindsey
Thank you for your wonderful 5-star review! We are thrilled to hear that you noticed our recent updates and that your son and his friend had such a fantastic time enjoying bowling, a burger, and laser tag at such a great value. It's also lovely to know that our staff were so helpful. We look forward to welcoming you back again soon! Best wishes - Clare
Very bed experience.
Very bed experience.. to staff and all not cooperative & not helpful. One man talks with us Not in good manner.. .. EVER BAD EXPERIENCE
26 August 2026
Reply from Tenpin
Hi Vikas
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our staff was not a positive one and that you felt they were uncooperative and unhelpful. We strive to provide excellent service, and it's clear we fell short during your visit. Please be assured that your comments will be shared with the team for review and improvement. Best wishes - Clare
Amazing time
Amazing time, very polite, friendly and helpful staff. Me and my niece had an amazing time, great place to go to. Definitely returning again.
26 August 2026
Reply from Tenpin
Hello
Thank you for your fantastic 5-star review! We are so pleased to hear that you and your niece had such an amazing time and found our staff to be polite, friendly, and helpful. We can't wait to welcome you back again soon! Best wishes - Clare
Had a lovely time here
Had a lovely time here, would highly recommend it, nice food, got a good offer aswell.
26 August 2026
Reply from Tenpin
Hi Lisa
Thank you for your fantastic 5-star review! We're so pleased to hear you had such a lovely time and enjoyed the food, especially with a good offer. We appreciate your recommendation. Best wishes - Clare
We came as a group of 5 adults and 13…
We came as a group of 5 adults and 13 children. Food was so horrendous we were given our money back.
The toilets were disgusting once of our adults was physically sick by the smell.
Two machines had no tickets in them and we had to ask for them to be refilled. One child won 10000 tickets and a person came to give them the tickets however only 801 were given so had to go back again to have it written on the ticket. At the same time someone else also having the same issue.
Dont think we'll be returning anytime soon
Very disappointed indeed
26 August 2026
Reply from Tenpin
Hi Louise
Thank you for taking the time to leave us a review. We are truly sorry to hear about your disappointing experience with the food, the condition of the toilets, and the issues you encountered with the arcade machines and ticket redemption. We understand how frustrating these issues must have been, especially with such a large group. Please be assured that we will be addressing these concerns with our team to prevent similar situations in the future. Best wishes - Clare
Good value on Thursday
Good value on Thursday. Great customer service and arcades fairly priced. Will return+
26 August 2026
Reply from Tenpin
Hi James
Thank you for your fantastic 5-star review! We're so pleased to hear you found our Thursday value great and enjoyed the customer service and arcade pricing. We look forward to welcoming you back again soon! Best wishes - Clare
Very easy to book online
Very easy to book online, and speedy and friendly service when arrived.
26 August 2026
Reply from Tenpin
Hi Karen
Thank you for your fantastic 5-star review! We're so happy to hear that you found the online booking process easy and that our service was speedy and friendly upon your arrival. We hope to welcome you back again soon! Best wishes - Clare
Reply from Tenpin
Hi Su
Thank you for your fantastic 5-star review! We are so pleased to hear that you and your children had such a wonderful time bowling with us. We hope to see you all again very soon for more family fun! Best wishes - Clare
Lovely family time
Lovely family time. Ten pin area was clean and ready to use. Staff friendly.
26 August 2026
Reply from Tenpin
5 stars, thank you! What a lovely review. We're thrilled you had a lovely time with your family and your visit went smoothly.
We hope to see you again soon.
Take care,
Demi
Reply from Tenpin
Hello, thank you for your review! We will be sure to pass your feedback on to the team for future improvements.
All the best,
Demi
Great atmosphere and lots to do
Great atmosphere and lots to do. Staff were friendly, toilets nice and clean. I would have given 5 stars but we played the interactive darts and it didn’t always recognise your score. We tried to order food and drinks from the QR code but it didn’t recognise the venue.
19 August 2026
Reply from Tenpin
Hello
Thank you for your 4-star review! We're so glad you enjoyed the atmosphere and found our staff friendly and facilities clean. We're sorry to hear about the issues with the interactive darts and the QR code ordering. We'll pass this feedback to our team for improvement. Best wishes - Clare
Reply from Tenpin
Hello
Thank you for your 5-star review! We are so pleased to hear that you enjoyed your visit and found plenty of activities to keep you entertained. We hope to see you again soon! Best wishes - Clare
Great trip
Great trip! Came for my birthday and the staff were outstanding. Helped throughout, sorry forgot their names but they put the transaction through!
26 August 2026
Reply from Tenpin
Hi Karim
Thank you for your fantastic 5-star review! We're so happy to hear you had a great birthday trip and that our team made such a positive impression. We look forward to welcoming you back again soon! Best wishes - Clare
We had problems with bumper lane and…
We had problems with bumper lane and needed assistance. Also had problems with no white pool ball, again needed to ask for assistance.
26 August 2026
Reply from Tenpin
Hello, thank you for leaving us a review further to your visit to Tenpin. We're sorry to hear of the issues you faced with your bumpers and the pool table on your visit. We thank you for taking the time to send us your feedback, we're glad the staff were able to help on this occasion.
We hope to see you again soon.
Best wishes,
Demi
Reply from Tenpin
Hi Darren
Thank you for your fantastic 5-star review! We are so pleased to hear that you enjoyed your visit and found our staff to be so nice. We hope to welcome you back again very soon! Best wishes - Clare
Bowling was great but the food was…
Bowling was great but the food was terrible!!!
I paid for one child and two adults for one game and some food for us all.
The burgers were so dry!! The chicken was cremated and we didn't even get cutlery just threw the food down and walked off.
25 August 2026
Reply from Tenpin
Thank you for taking the time to leave us a review of your recent visit to Tenpin, we're pleased to hear that you had a great time bowling. It's disappointing to hear that the food was not up to our usual standards, we always recommend letting a member of the team at site know so they can help to replace this. We hope you will consider visiting again!
Best wishes,
Rachel
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