Yanal has helped me find the best tablet and MIFI he’s been so kind and understanding since I’m not really good with technology and set everything up thanks again you have been amazing
Company replied
Location
Switch locationUnit 18, Carlton Lanes Shopping Centre, WF10 1AD Castleford, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service we received was quick and efficient and everything we needed to know was simple and explained.
Company replied
Aya was great in store gave me a 20 pound deal for a phone calls text and case and helped me set it up with helen as im not great with technolagy will bs coming back hede to upgrade for sure
Company replied
Aya Great at her job sorted us out in short time. Quick & understanding 100% recommended. Thank you Aya. -Amelia & Denise
Company replied
Company details
About Three UK - 3Store Castleford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18, Carlton Lanes Shopping Centre, WF10 1AD, Castleford, Midlands, United Kingdom
- 01977517753
4.9
Excellent
292 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aya - great customer service - Castleford branch
Aya helped us with a new contract that better suited our needs.
She was extremely helpful, friendly and knowledgeable
Aya is a credit to the company
6 March 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Dee, it's fantastic to hear you had such a standout experience with Aya and that she helped you secure the best deal. Have an amazing day ahead! -Afaq
Karen was lovely and very knowledgable
Karen was lovely and very knowledgable. So helpful. Would recommend to anyone!
6 March 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for sharing your experience, Holly! Karen truly shines with her expertise and warmth, and it's wonderful to hear how much she made a difference. We’re thrilled that you felt supported and confident enough to recommend her! It’s reviews like this that inspire us to keep delivering exceptional service. -Manavata
Helen helped me sort out my phone and…
Helen helped me sort out my phone and even got me sorted on a spare phone. Very helpful! Thanks again!
6 March 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello, Shaun. We’re so pleased to hear Helen was able to get your phone sorted and even set you up with a spare to keep you connected. It’s great to know her support made things easier for you. 😇 -Prabhjeet
Moved from tesco aya was amazing she…
Moved from tesco aya was amazing she offered internet all u can eat sim and a brand new tablet will be coming back for a phone
4 March 2026
Unprompted review
Reply from Three UK - 3Store Castleford
That’s awesome, Mark 🎉! We’re glad you received such caring and helpful support. Aya went above and beyond to make everything feel effortless, and we truly appreciate you sharing your wonderful experience. -Neha
Amazing Staff at Castleford
Karen was so helpful in store today, she went above and beyond to keep my current service at the best possible price which was unbeatable!! Very pleased 😀 thank you Paul as well for your knowledge and support. Great team work guys!!
2 March 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Lucy, we’re thrilled you felt so supported. Karen’s dedication and Paul’s guidance reflect true teamwork, and it’s wonderful knowing your visit left such a positive impression. -Suhaas
Karen was GREAT!
28 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Ella, we’re thrilled Karen delivered exceptional service! Thank you for taking the time to leave us a 5 ⭐ review. -Ashifa
Shannon was an amazing advisor
23 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
We're glad to hear that -Maxine
Shannon couldn’t have done enough for…
Shannon couldn’t have done enough for us. We would be lost without her. She managed to transfer everything and we had no clue. Thank you
21 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Patricia, your kind words mean so much. Shannon’s dedication truly stood out. She managed everything with care and precision, and we’re grateful for her hard work and delighted she made the experience smooth. -Manavata
Shannon has been incredibly helpful
Shannon has been incredibly helpful. I needed a new phone and she helped me set everything up. I'd of been lost without her. Superstar
21 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Julie. It’s fantastic to know that Shannon supported you so well and made sure you weren’t left feeling lost. We’re so happy she could help :) -Ayesha
shannon and helen have been absoloutely…
shannon and helen have been absoloutely fantastic. they are two stars. I cant say how appreciative i was towards the girls for their help
20 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you, Jeff. We’re so pleased to hear that Shannon and Helen made such a positive impression and gave you the support you needed. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Shannon helped me get a new sim…
Shannon helped me get a new sim brilliant service
20 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you for taking the time to share this, Zack! 😊 We’re happy to know that Shannon’s support was spot on for you ⭐️. -Veronica
It was Karen who helped me in figuring…
It was Karen who helped me in figuring out the best iphone I have to choose for me as it was the first time I was moving for a iPhone from an android. I was so excited and it was amazing the way how she helped me. I recommend three Castleford for all my friends.
18 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hello Nipuni. We’re thrilled to hear that Karen at our Castleford store made your first iPhone experience such a smooth and exciting one. Your recommendation means so much to us. ☺️ -Prabhjeet
Lovely and well respected sales person
Lovely and well respected sales person, well coordinated and good customer service.
17 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thank you so much for sharing this, Salawu! 😊 We’re glad you had such a positive experience with our salesperson. 🙌 -Veronica
Paul the manager in the Castleford…
Paul the manager in the Castleford store was extremely helpful
15 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Thanks for the 5⭐ review, Connelly! We're thrilled that Paul gave you great service and friendly guidance at the Castleford store. -Neha
Aya was absolutely brilliant
Aya was absolutely brilliant. She was so helpful, patience & knowledgeable A true asset to 3. Will never go anywhere else. Aya was truly fantastic.
11 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey Debra, that’s marvelous! A big shoutout to Aya for providing such amazing support. Thank you for taking the time to leave us a review! -Neha
Aya was absolutely fantastic
Aya was absolutely fantastic. She took the time to set up my internet and nothing was too much trouble for her. She was super friendly and so efficient. She was a pleasure to deal with. I cannot recommend her enough. An assett to the Company.
11 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
It’s great to know that Aya provided the thorough guidance needed to get your connection sorted, Janet. Having a dedicated person to manage the details makes the entire process much easier. We’re glad she could provide the professional and welcoming experience you deserved. -Kishan
Castleford shop Shannon and Aya
Once again Shannon and Aya at the Castleford shop solved my problem and were very helpful and very friendly. They are extremely knowledgeable and make my experience in their shop a good one. Thanks again for your support and kindness.
10 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Denise! 🎉 It’s brilliant to hear about your recent visit to our Castleford shop. We’re glad that Shannon and Aya could use their expertise to get things working for you. Thank you for sharing your experience and for the 5 ⭐ rating. -Kishan
Shannon was very friendly and very…
Shannon was very friendly and very helpful. Elite service !
10 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Absolutely fabulous, Blake! We’re glad Shannon was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Shannon
Shannon, was fantastic! I had some concerns regarding my contract and especially about roaming and how it worked and confirmed it was in my contract , she explained clearly and precisely and put my mind at ease. Thank you once again Shannon
10 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hi Alan, wonderful to hear how Shannon supported you so clearly and eased your concerns 🌟. It’s great knowing the guidance helped you feel confident about your contract and roaming. Feedback like yours really shows the care and effort being delivered 🙌. -Shivam
Helen was very helpful in solving a…
Six stars
Helen was very helpful in solving a problem that customer services couldn’t help me with. She was professional, patient, and attentive to my needs. Her friendly attitude and willingness to go the extra mile made my experience smooth and pleasant. Excellent work ! Thank you again !
7 February 2026
Unprompted review
Reply from Three UK - 3Store Castleford
Hey there 😊 Fantastic to hear Helen stepped in and solved something others couldn’t, all while keeping the experience smooth. -Veronica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.