Harvey in the Chichester store is always very helpful and easy to deal with. Bonus this time of being offered a cash incentive to trade in our old phone.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went in for some help with a factory reset, rather than explaining the lengthy process (as i had no idea of my pin) they did it for me with no quibble and then I switched to a 3 Sim only deal, savi... See more
Company replied
its so rare these days to find excellent service all round everyone in the shop was so willing to help a truely great place to shop highly recommend ! well done to you all and thankyou !!!!!
Company replied
Staff understood what i needed and delivered with an instant and reasonably priced solution to my problem. Great service.
Company replied
Company details
About Three UK - 3Store Chichester
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
68 East Street, PO19 1HL, Chichester, South, United Kingdom
- 01243790039
4.8
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable staff
Very knowledgeable staff, keen to deliver what I needed
20 December 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
It was a fantastic experience instore…
It was a fantastic experience instore as they always help me and I trust them . As always Martin was great
17 December 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Hi, Teresa! We're happy to hear that you had a great experience with us. Thank you so much for your kind words, we appreciate your feedback! 😊 -Ayesha
Reply from Three UK - 3Store Chichester
That's great to hear, Alan. We're pleased the advisor made things easy to understand :) -Scott
Martin was cheerful and friendly and…
Martin was cheerful and friendly and got my new phone sorted with no fuss. I use this store as the guys really know what they are doing and nothing is too much trouble.
10 December 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Staff understood what i needed and…
Staff understood what i needed and delivered with an instant and reasonably priced solution to my problem. Great service.
9 December 2025
Unprompted review
Reply from Three UK - 3Store Chichester
We appreciate the 4* - We know the retail staff will be happy to see this -Maxine
⭐️⭐️⭐️⭐️⭐️ 10/10
⭐️⭐️⭐️⭐️⭐️ 10/10 – Exceptional Service from Martin & Harvey at Three Chichester
I visited the Three store in Chichester with my dad, originally intending to see if we could get a better deal for him and honestly, we were even considering leaving Three after 15 years. What happened instead completely changed our minds, thanks entirely to the outstanding service from Martin and Harvey.
From the moment we walked in, we were greeted by Martin, who was genuinely amazing from start to finish. Before even discussing new plans, he checked my dad’s account and noticed some suspicious charges that we thought were from Three. He immediately identified them as a scam and took action on the spot to block the source so my dad wouldn’t be charged again. That alone showed real care.
Then came the part where Martin truly went above and beyond. He spent a huge amount of time going through absolutely everything, different phones, plans, contract lengths, roaming options, and data packages, to find something that fit perfectly with my dad’s needs, especially since he travels a lot. He didn’t rush, didn’t push anything, and genuinely tried his hardest to bring the monthly bill down to what my dad can afford while still giving my dad the features he needs. Thanks to him, we found a deal that was both affordable and spot-on for my dad.
Just when we thought it couldn’t get better, Harvey came over to let us know he’d found an even better deal. He managed to reduce the monthly cost a little more and even offered a better phone with improved battery life and storage, still within my dad’s budget. It truly felt like they cared more about helping us than making a sale.
Both Martin and Harvey were polite, kind, funny, patient, and incredibly accommodating. They told us to pop in anytime if we ever need support or help using the phone, which is something you don’t hear often these days. Their customer service was honestly the best I’ve ever experienced in any mobile network store.
Because of these two, my dad stayed with Three after 15 years and I can confidently say that when the time comes for me to get a new contract, I will be switching to Three as well. They even took the time to talk through options for me while my dad was exploring phones.
I cannot recommend Martin and Harvey enough. If you’re visiting the Three store in Chichester, make sure you speak to them, you will be looked after better than you could ever expect.
Truly outstanding service. Thank you both so much.
Òlah
9 December 2025
Unprompted review
Reply from Three UK - 3Store Chichester
That's incredible, Òlah, we're heartened to hear that each concern you both entered the shop worried about was understood and considered by Harvey, Martin and the Chichester team. We're overjoyed they offered resolutions and advice that gave your father some relief. We're lucky to have him with us, and are happy he felt comfortable continuing to be a Three customer. -Scott
Very friendly and helpful
Very friendly and helpful . Quick and easy transaction by Martin .
28 November 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Best Customer Service
Nothing was too much trouble for James. He gave us so much time & gave us a thorough explanation regarding the quotes he gave, ensuring we understood everything thoroughly. We were not made to feel rushed. This was the best customer service we have received in a very long time.
16 November 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Very impressive
Very impressive, first class speedy service, everything done for me - just as I like it! Cheap as chips great incentive
Polite assistant and very helpful
Polly
14 November 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Thanks for this amazing 5⭐ review, Bryan. We really do appreciate you taking the time to send this over! Great work Polly 🎉 -Jade
New phone purchase
James was very helpful and explained all aspects of our phone purchase clearly and with great patience.
He listened to our requirements and we are delighted with our purchase.
12 November 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Thank you for the excellent review, Mr B. We're thrilled James was a good listener and you felt understood and well taken care of :) -Scott
Reply from Three UK - 3Store Chichester
Thanks for this amazing 5⭐ review, Sharon. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Really helpful and efficient!
Really helpful and efficient!! Very glad to come into the Chichester store and actually speak to someone. Martín was excellent in helping me! Thank you!
4 November 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Thanks for this fantastic 5⭐ review, Michele. We really do appreciate you taking the time to send this over! Great work Martin 🎉 -Jade
Customer advisor Martin was very…
Customer advisor Martin was very knowledgeable about how to address my specific needs with my phone. I feel happy. Thanks.
4 November 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Thanks for this amazing 5⭐ review, Erich. We really do appreciate you taking the time to send this over! Well done Martin 🎉 -Jade
Martin at Bognor store has been super…
Martin at Bognor store has been super helpful. Will certainly recommend to others.
2 November 2025
Unprompted review
Reply from Three UK - 3Store Chichester
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.