Wanted to change our Broadband and was advised to speak to Siaysha . Absolutely amazing young lady , very knowledgeable, kind and caring . Her product information was the best I have ever come across... See more
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Excellent customer service by Fahim and the team (Phil and Richard). Supported me in buying 5G hub and providing the best deal they can. Along with switching my accounts from other network providers... See more
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Nasim was absolutely brilliant and provided excellent customer service. He was friendly, patient and really helpful throughout, taking the time to explain everything clearly and making the whole proce... See more
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Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
233 reviews
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Reply from Three UK - 3Store Gateshead Metro Centre
Absolutely fabulous, Sarah! We’re glad Emmanuel was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Emmanuel served me and was incredible…
Emmanuel served me and was incredible clear when explaining options and prices
15 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Great to see comments like yours, Zack. Emmanuel’s clarity and patience while walking you through the choices and costs really shines through in your experience. -Manavata
Jake waa fantastic
Jake waa fantastic, he got me a great deal on mt phone and helped me set it up
14 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Laura. We’re delighted to hear you felt welcomed and safe in our store, and that Jake could offer you the best deals. Your kind words mean a lot to us. ☺️ -Prabhjeet
Terry was fantastic
Terry was fantastic, set my phone up and done everything for me in store. Great welcoming service with a smile. Thanks again mate
14 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi David, we're pleased to hear about the warm welcome you received. It sounds like Terry provided top-tier support to ensure your device was ready to use before you left the shop. -Kishan
Thank you Fahim
Thank you Fahim. Good lad. I took out a new tablet for me and my wife. Made it very enjoyable. Only bad thing is he supports Manchester United.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there, thanks for sharing this. It’s great to hear Fahim made the process of getting tablets for you and your wife such an enjoyable one, and looked after everything so smoothly. We’ll let him off the football allegiance this time 😉 -Shivam
Contract set up
We were served by fahim today, great service and well looked after. Got a sim only contract for a very reasonable price. Thanks!
13 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Amy. It is great to hear that Fahim provided such attentive service during your visit today. We are pleased that we could help you secure a new connection at a price that works well for you. -Kishan
Tue experience with Emmanuel today was…
Tue experience with Emmanuel today was absolutely incredible. He was really kind and helpful with all the contracts he spoke clearly about everything. He made it really easy to understand what was going on. If you ever come to three in metro center u have to come to Emmanuel
13 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Kamal, thanks for sharing this with us. It’s great to hear your visit to our Metro Centre store was such a positive one, and that Emmanuel took the time to explain everything clearly and make things easy to follow. We really appreciate you highlighting his support. -Shivam
The experience today with Emanuel was…
The experience today with Emanuel was very good. He explained us the process step by step. He is very kind and professional.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Nur, we really appreciate the 5 star! It's great to hear Emanuel supported you so well and made the whole experience easy to understand. -Maryalex
Great customer service from Fahim
Great customer service from Fahim, a truly memorable experience
11 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Ashrafur, we’re glad to hear that Fahim provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Easy and helpful advice
Want to leave a note thanking Fahim for helping me understand the different options and explaining things to me really nice and clearly, great chap!
13 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for your wonderful feedback! We’re so glad Fahim provided such outstanding support. 🌟 -Veronica
Was struggling to decide on what phone…
Was struggling to decide on what phone to get, the adviser Fahim, put me at ease and sorted out a great deal for me, Thank you
12 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Mohammad, thank you for the incredible ⭐⭐⭐⭐⭐ review. We're delighted that Fahim provided such great support and helped you with your new device. Enjoy your new device 😊 -Maryalex
Terry helped me today
Terry helped me today. I now have a great deal and he was very helpfull amd plesant.
12 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi there, it is wonderful to hear that Terry provided such a pleasant experience today. We are glad you walked away with a favorable plan and felt well supported during your visit. -Kishan
Our experience was extremely good…
Our experience was extremely good Siaysha was exceptionally good at explaining and sorting things out
12 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for taking the time to share your experience, Ann! We're delighted to hear that Siaysha made everything straightforward and supported you so well. Wishing you an amazing day ahead. -Afaq
Siaysha was very friendly and helpful…
Siaysha was very friendly and helpful today.
I was offered a better deal than I was expecting.
I subscribed to mobile broadband and 2 unlimited sim cards.
12 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Michael, it’s great to hear how well you were supported today. Siaysha’s friendly approach and clear guidance clearly helped you find a deal that worked even better than expected. Thanks for sharing your experience. -Manavata
Fahim was amazing
Fahim was a pleasure to deal with. He answered all my questions and helped me pick the right phone and plan for me. Would highly recommend Fahim.
7 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Absolutely fabulous, Gavin! We’re glad Fahim was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Excellent personal service provided by…
Excellent personal service provided by Siaysha and Richard. Very knowledgeable, which ultimately led to an excellent deal.
This is the second visit, for different appliances, both of which were positive experiences.
Highly recommend.
7 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Pam. It’s wonderful to have you back with us! We're so pleased that Siaysha and Richard provided the expertise needed to find you another great deal, and we appreciate you choosing us again. -Kishan
Excellent customer service
Excellent customer service, very friendly and understanding. Got what I needed with no hassle and they were very kind. Siaysha is a credit to three.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Nathan! We absolutely love hearing this. We’re really glad Siaysha has given you such excellent support throughout. Hope you have a wonderful day! 😊 -Neha
Jake was absolutely amazing and nothing…
Jake was absolutely amazing and nothing was too much trouble. He went above and beyond.
Thank you
1 May 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That’s what great service looks like! Huge shout‑out to Jake he made your visit special, and even happier to know it meant so much to you, Jo. -Ashifa
Fahim was really helpful and sorting me…
Fahim was really helpful and sorting me out a new phone and sim really happy with deal and will be back with family too
28 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Such a smooth experience, Hikmat! Fahim’s attentive guidance with your phone and SIM choice, along with a deal you’re pleased with, reflects the kind of service that keeps families returning. -Manavata
Jake was an absolute help and made our…
Jake was an absolute help and made our experience very smooth and delightful. He was kind and patient, it was very appreciated!
23 April 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing your experience with us, Mal. We’re really pleased to hear that Jake made everything smooth and easy for you. -Afaq
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