Barry walked me through router options and helped me find the right choice to support my temporary stay. I’m grateful for the help and appreciate the staff here at Three. 10/10 good experience.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stopped in to get a new SIM and adjust our current plans. Lee was top notch, making sure everything worked, answering my questions, all of it. Went very smooth. Could've done it online but Lee made i... See more
Company replied
Lee at your Glasgow buchanan street store is a credit to you, after being messed about on the telephone to three he stepped up to assist me
Company replied
Barry in the store sorted my contract out swiftly and to my satisfaction. Found solution to the problem I presented with. Great customer service.
Company replied
Company details
About Three UK - 3Store Glasgow Buchanan Street
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
55-56 Buchanan Street, G1 3JL, Glasgow, North, United Kingdom
- 01412484267
4.9
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service provided by Zobia. Thank you
Excellent service provided by Zobia. Thank you
7 May 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Gary! We’re delighted to hear that Zobia created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
Luke was so helpful and was so easy to…
Luke was so helpful and was so easy to talk to, helped us with what we wanted and found us the great price and deal, great service and so kind too.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Nothing makes us happier than turning a simple visit into a standout experience. Luke brought the perfect mix of support, friendliness, and value, helping you land a deal you can feel great about, Laila. We’re so glad it all came together for you. -Ashifa
Reply from Three UK - 3Store Glasgow Buchanan Street
Boom 💥 Botty, it is fantastic to know that Luke provided such stellar support! Here’s to smooth moments ahead 🌸 -Arvind
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Jess! It’s great to hear that you had a positive experience with our team and we appreciate you sharing your thoughts. 🥰 -Prabhjeet
My experience today was excellent at…
My experience today was excellent at the Buchanan street store. Declan the assistant was outstanding, welcoming polite, and extremely helpful.
He set up my phone and made my visit stress free, really nice lad.
6 April 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thank you for sharing this, Fiona. We’re delighted Declan made your visit enjoyable and ensured your new phone was set up without any stress. It’s wonderful to know his support left such a positive impression. -Shivam
Reply from Three UK - 3Store Glasgow Buchanan Street
David, thank you for sharing your experience. We’re delighted Amber’s guidance left you feeling confident. -Suhaas
Great service from Zobia
6 April 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Radu, thanks for giving Zobia a special mention. It’s brilliant to hear she made your visit feel smooth and supportive. 💙 -Kishan
Helpful Staff
Had my phone stolen recently but was out of contract. Amber and Tia got me set up with a new phone and contract and were very helpful in the circumstances. Also thanks to Grant who assisted with a sim card issue! All round good service.
27 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey Dominic! New phone sorted and happy faces all around! We’re thrilled Amber and Tia made the process smooth, and Grant’s quick SIM card fix was the perfect finishing touch. Couldn’t be happier knowing our team delivered the support you needed! -Ashifa
Zobia has been very friendly
Zobia has been very friendly, has laid out the options of available contracts and has been helpful with picking the right choice for my needs.
28 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Kris, thank you for sharing your experience. It’s great to hear that Zobia made everything seamless and provided such attentive support. -Afaq
I visited Three store Buchanan street…
I visited Three store Buchanan street today for my daughter's sim rrplacement.The staff are amazing and very professiomal when dealing with customers Thry are always ready/willing to go extramile to help get things sorted.I have received exceptional customer service from Craig and colleagues.Thank you Buchanan staff my best store forever and ever🥰
27 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
The Buchanan Street team is on fire 🚀, consistently delivering the care you value and making every visit exceptional. Feedback like yours, Fatou, fills us with pride. Thank you for the incredible shout‑out to Craig and his colleagues. Here’s to many more wonderful experiences together. -Ashifa
Made getting a new phone so easy and…
Made getting a new phone so easy and seamless. Gary was incredible and explained everything very clearly and calmly. It's clear her has a passion for making people happy! Thanks guys!
27 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Grant gave us great customer service
Grant gave us great customer service , nothing was to much .
23 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey Claire! We’re happy to hear our staff was able to help with everything you needed. Thank you for your lovely 5 ⭐ review. -Ayesha
Friendly helpful staff
Friendly helpful staff. Grant was brilliant with me.
20 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Margaret, your kind words about our team and Grant mean a lot. We’re thrilled your experience was positive. -Suhaas
Even though I couldn't get what I…
Even though I couldn't get what I wanted I still didn't leave empty handed they went above and beyond
19 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thanks, Dale! Even when things don’t go exactly to plan, we’re glad the team still made it worthwhile for you. ☺️ -Ayesha
Excellent service
My sim only contract was due to run out this month so I visited the Buchanan street store to see what deals I could get. Zobia was excellent and also got me a great WiFi deal with my contract. She was very friendly and helpful. Thanks again Zobia!
18 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hey Stewart! This makes us smile. Zobia will be thrilled to know that her efforts made your contract renewal and WiFi deal such a great experience. 😇 -Ayesha
Very fast and helpful service
The assisting agent Zobia was very nice and helpful. Everything moved very swiftly and easily.
9 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
That's absolutely fab, we are so glad to hear it. Zobia is a star, and it's great you got the help you needed. Thanks for a super review, Idil :) -Scott
Very helpful quick and easy process
9 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Hi Lauren, we’re delighted that everything was sorted so smoothly and efficiently for you. -Kishan
Grant was great & made the full…
Grant was great & made the full experience so easy
5 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
We really appreciate your kind words, Stella. Grant is always happy to assist and it means a lot to hear you felt well taken care of. Thanks for taking the time to share the joy! ⭐ -Ayesha
Zobia was very helpful and…
Zobia was very helpful and professional. We really appreciate her kindness and how quick she made the process of buying a phone
2 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Thanks for your feedback, Alisha, and it's lovely to hear that you enjoyed great customer service from Zobia with your new phone purchase. We appreciate you taking the time to share this with us. -Michael
Grant was 10/10
Grant was 10/10
Couldn’t have had a better experience
Highly recommend
1 March 2026
Unprompted review
Reply from Three UK - 3Store Glasgow Buchanan Street
Ross, your feedback is truly appreciated. It’s fantastic to hear how well you were looked after, and it’s clear that Grant delivered exceptional care throughout your visit. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.