The staff in particular Kelly were very helpful indeed. She tried to work out why the 5G hub was not connecting to my phone. After changing the sim she brought a new hub which did connect to my phone... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I always go into the Grantham store to renew my contract and if Chris is there even better. He is so helpful and patient with us oldies who don’t get technology!
Company replied
We we served by Craig and he was very knowledgeable and informative.He put together a good mobile and broadband package for me at a very good price per month.Very polite and a pleasure to do business... See more
Company replied
Interactive with my son and saved a good amount of money
Company replied
Company details
About Three UK - 3Store Grantham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 36 Issac Newton Centre, NG31 6EE, Grantham, Midlands, United Kingdom
- 01476575666
4.9
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Craig was really helpful
Craig was really helpful! Made sure to get us the best deal possible on an upgrade for my partner.
Nothing felt too much trouble. Would really recommend!
1 April 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thanks so much, Lee! We’re thrilled to hear how brilliantly Craig guided you both. His dedication, clarity, and genuine effort to find the right option really shine through. It’s fantastic to know he made the whole experience feel effortless. -Manavata
Chris at Three Grantham what brilliant…
Chris at Three Grantham what brilliant and sorted my issue with professionalism and speed. Great job!
30 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hey Shane, that’s fabulous! 🎉 We’re delighted that Chris made your visit smooth and seamless at our Grantham branch. Thanks for sharing your feedback! 😊 -Veronica
Chris was helpful and polite and helped…
Chris was helpful and polite and helped sort out a good deal, excellent work
30 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thank you, Roger. Your message absolutely made our day. Chris will be delighted to know his dedication and care left such a strong impression. -Manavata
Chris was really really helpful and was…
Chris was really really helpful and was not the usual " pushy salesaman". He fully explained the broadband contract. I am not a techie geek and need things explaining simply. Chris was great and I would not hesitate to recommend him. 10/10 👍😊. A BIG Thank you
28 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Chrissie, it is wonderful to know that Chris provided such a supportive and pressure-free experience, and we are delighted that he was able to clarify your home internet details in a way that felt accessible and easy to navigate. Your kind endorsement of his hard work means a lot to us, and we are so pleased to have you with us—many thanks for the support! 🚀✨ -Kishan
Amazing customer service by Jack
Jack served me today and taken care of me.
His customer service was absolutely brilliant and went until 11 to provide the best for me.
He is the only reason why i stayed with Three.
27 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thank you for sharing this, Horváthka. It’s incredible to hear how fully Jack supported you throughout your visit. His dedication, patience, and determination to make sure you left with exactly what you needed truly shine. -Manavata
Chris was excellent and helpful and…
Chris was excellent and helpful and we’re very helpful with our new contracts
26 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thanks for sharing your thoughts, Marjorie. It’s great to hear that Chris offered such strong guidance while setting up your new contracts. -Afaq
Chris was amazing and really…
Chris was amazing and really helpful,thank you for all you did today in helping us set up our devices and being patient! Would be lost without your support in store!
26 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hello Sue, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Grantham
Hello Sahar, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Chris was amazing very polite and…
Chris was amazing very polite and helpful
25 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
That’s what great service looks like! Huge shout‑out to Chris for making your visit special, and we’re even happier knowing it meant so much to you, Tamara. -Ashifa
Chis was Very positive
Chis was Very positive
Great services
5 stars
Need this 3 store to stay open
25 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thanks for the 5⭐ review, Frasier! We're thrilled Chris gave you great service and friendly guidance at the store. -Neha
Chris and Ryan from Grantham store are amazing!
A huge shoutout to the Chris and Ryan for helping me sort out my new contracts! They went above and beyond to find a better deal, saving me more than £100 in the process. I really appreciate the help and the initiative they took to make sure I was getting the best value possible. Great job!
20 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thank you, Jekaterina! 🌟 We’re pleased Chris and Ryan could support you in Grantham and help secure a better deal. 🙌 Your feedback is greatly appreciated. 💙 -Shivam
Ryan was very helpful and very patient…
Ryan was very helpful and very patient with getting my new phone and helping with transferring my number and appreciate Ryan’s efforts!
15 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hey Annabel, we’re thrilled Ryan made your experience so positive! Thank you for this amazing 5⭐ review! -Veronica
Ryan is highly patient and effective…
Ryan is highly patient and effective person and talked us through it to the level that we need and simplify it for us very helpful.
15 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Juliette, we’re glad Ryan’s clear guidance made things easier for you. Thank you for sharing your experience. -Suhaas
Chris was very helpful and knowledgeable
14 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Thanks for sharing, Blaise. Lovely to know your experience with Chris was such a good one. Here’s to lots of great days to come :) -Ayesha
Chris was very helpful and went above…
Chris was very helpful and went above and beyond,and helped with my transfer from my old phone to my new one. Would recommend as was very patient with a technophobe!
13 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Alison, thank you for taking the time to share this. We’re delighted that Chris took the time to guide you through setting up your new device and made things easier for you. -Afaq
Chris was friendly explained everything…
Chris was friendly explained everything and gave me the time to make my decision.walking out with my new phone ready. Thank you Chris
13 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Amazing, Cheryl. We’re so pleased to hear that Chris provided clear explanations, gave you the space to decide, and ensured you left with your new phone ready to go. Feedback like this really makes our day. ☺️ -Prabhjeet
Chris was very helpful and sorted my…
Chris was very helpful and sorted my contracts out and helped me save a few pounds! Recommend him very highly and will be back in the future
13 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
Hey Janet, thanks for sharing your lovely experience 🎯 We’re so glad Chris helped you secure a great deal with valuable savings. Your recommendation means so much to us and we look forward to welcoming you back ❤️ -Arvind
Chris was exceptional in grabtgam store
12 March 2026
Unprompted review
Reply from Three UK - 3Store Grantham
We love bringing joy and smiles to our customers each day. Chris did a brilliant job making that possible. Serving you at Grantham was a joy! -Ashifa
Reply from Three UK - 3Store Grantham
Lesley, thanks for the love! 😊 Chris was thrilled to help, and we’re so glad you had a fantastic time. -Ayesha
Reply from Three UK - 3Store Grantham
Hi John, it's great to hear that Chris did such a fantastic job looking after you. -Kishan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.