The staff in particular Kelly were very helpful indeed. She tried to work out why the 5G hub was not connecting to my phone. After changing the sim she brought a new hub which did connect to my phone... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I always go into the Grantham store to renew my contract and if Chris is there even better. He is so helpful and patient with us oldies who don’t get technology!
Company replied
We we served by Craig and he was very knowledgeable and informative.He put together a good mobile and broadband package for me at a very good price per month.Very polite and a pleasure to do business... See more
Company replied
Interactive with my son and saved a good amount of money
Company replied
Company details
About Three UK - 3Store Grantham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 36 Issac Newton Centre, NG31 6EE, Grantham, Midlands, United Kingdom
- 01476575666
4.9
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chris in the Grantham store was…
Chris in the Grantham store was absolutely amazing! He help me with sooo much in store today. With changing my network and my iPad deal. Thanks a lot Chris. Had an amazing time and you are very welcoming as well and patient.
30 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hey Irene, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
My experience has been fantastic
My experience has been fantastic, Chris pell was great thank you
29 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hello Sarah, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! -Neha
Easy to do and good customer service
Easy to do and good customer service
29 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
We appreciate you taking the time to leave a 4* review. Thanks for your feedback and we’ll make sure this is passed back to the team. -John
Friendly and efficient service.
Chris provided a friendly service and was helpful with trying to solve our problem.
Also Chris managed to get us some money off our existing contract price.
He got to the point and was quick with sorting this out which was helpful.
29 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Matt! 🎉 Your appreciation has absolutely brightened our day! It’s brilliant how Chris took such a direct and proactive approach to supporting your needs so quickly. We’re delighted that their expertise secured a more competitive price for you while making everything run smoothly. Thank you for these wonderful words! -Kishan
A great experience
Chris was knowledgeable, helpful and efficient.
29 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Eldred, thanks so much for the 5 star review. We're glad to hear that Chris was so helpful, and we're sure he'll be happy to see this feedback! -Neha
Reply from Three UK - 3Store Grantham
Hi Molly, we’re absolutely delighted to hear that Chris made your experience seamless and enjoyable. Thank you for sharing such a wonderful 5⭐ review! -Neha
Reply from Three UK - 3Store Grantham
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Chris was very helpful
20 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Chris and Craig always help when we…
Chris and Craig always help when we come in,excellent service
20 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Chris fixed my issue and was very…
Chris fixed my issue and was very helpful, I wouldn't be able to have sorted it myself as I am not technically savvy.
19 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Sarah, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Jack the manager was amazing
19 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Jacky! We’re happy to hear that you had a great experience with us. Thank you for this lovely 5 ⭐ review! Wishing you a wonderful Christmas when it comes 🎄 -Ayesha
Chris helped with new deal for us.
Chris helped with new deal for us.
Knowledgeable and A+++ service.
19 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Attila, you just made our day! 🎉 Big shoutout to Chris for making your experience excellent and thank you for taking the time to share it with us. Wishing you a Merry Christmas when it comes 🎄 -Ashifa
Chris has helped us today with sorting…
Chris has helped us today with sorting out our contracts and is always there to answer our questions great service
15 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hi Sait, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Grantham
We're delighted that Chris was a great help, Sharon :) Thanks for your review -Scott
Friendly, glad I popped into the 3 shop
Friendly, polite, knowledgeable staff member assisted with a new phone plan and general information about my phone and services available.
All questions were satisfactorily answered and good advice was given.
I now have a better plan and much more info about available services.
12 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hey John, that’s wonderful! We’re so glad our staff could help you and that everything worked out perfectly. Thank you for the amazing 5⭐ review -Veronica
Ryan was very helpful and explained…
Ryan was very helpful and explained everything clearly that I was enquiring about and was incredibly patient.
10 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Hello David! Super happy to hear that Ryan provided such excellent support throughout. We’re so happy with this 5 ⭐ review, we’re always happy to help. -Kashish
I came into the store really nervous
I came into the store really nervous, not sure what to do, a guy called Chris welcomed me and did a great job.
8 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
Chris was so lovely and friendly
Chris was so lovely and friendly, so helping and couldn't do enough.
8 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
Thanks for your feedback, Vicky, and it's lovely to hear that you enjoyed great customer service from Chris. We appreciate you taking the time to share this with us. -Michael
Chris was Very friendly and helpful
Chris was Very friendly and helpful
Answered all my questions and helped me save some money. Great experience
8 December 2025
Unprompted review
Reply from Three UK - 3Store Grantham
This is what we like to hear, Kim. Thanks for the 5⭐ review! Great work Chris 🎉 -Jade
Reply from Three UK - 3Store Grantham
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.