I called in to the gravesend shop today and was greated by a very nice guy called ajay he was very helpful and under stood my needs he explained everything to me ajay sorted everything out for me I w... See more
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I went into 3 shop in gravesend to ask about using a Huawii app, when I explained my problem to Alex he asked me if I had my connecting device with me, he done everything for me while asking questions... See more
Company replied
Thank you Alex for helping renewing my contract! I choose a roaming option which was just a little bit more than what I was paying. Plus, I have received paramount plus included, which will be perfect... See more
Company replied
Sherry was very helpful, explained everything very clearly so I could understand, very patient and saved me money with Black Friday deals. Face to face is brilliant please help to keep these shops ope... See more
Company replied
Company details
About Three UK - 3Store Gravesend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
82 New Road, DA11 0AF, Gravesend, South, United Kingdom
- 01474355463
4.9
Excellent
96 reviews
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Shelley was very helpful and got the…
Shelley was very helpful and got the best deal for my use of the phone
3 December 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hi Rajinder, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Sherry was very helpful
Sherry was very helpful, explained everything very clearly so I could understand, very patient and saved me money with Black Friday deals. Face to face is brilliant please help to keep these shops open the service you get is outstanding 5******
23 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Jason, and it's lovely to hear that you enjoyed great customer service from Sherry during your store visit. We appreciate you taking the time to share this with us. -Michael
Ajay helped massively with 2 upgrades…
Ajay helped massively with 2 upgrades in store for me. Great service
20 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this amazing 5⭐ review, Samantha. We really do love to hear this! Great work Ajay 🎉 -Jade
Very good service by Ajay he was really…
Very good service by Ajay he was really helpful.
19 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Happy with the service.
Happy with the service.
Came in to enquirer about a possible contract and I was happy with the interaction I had with the team. They wrote everything down for me as well. I think the person name was Alex.
18 November 2025
Reply from Three UK - 3Store Gravesend
Thanks for this amazing 5⭐ review, Camelia. We really do love to hear this! Great work Alex 🎉 -Jade
Amazing experience
Perfect customer service and are always attentive. They was very helpful and friendly. I always end up coming back.
18 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for the 5* review! We appreciate your feedback -Maxine
Great customer service from Ajay
Great customer service from Ajay, very helpful and proactive
Would continually use this service
Thanks
18 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
That's super, we're pleased Ajay gave you a great experience :) -Scott
Thanks to sherry for explaining me the…
Thanks to sherry for explaining me the things in a good way.. very helpful staff.. thanks again
12 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Ankit, and it's lovely to hear that you enjoyed great customer service from Sherry. We appreciate you taking the time to share this with us. -Michael
Great ,helpful staff
Great ,helpful staff and very happy with three network .
Very very thankx of sheery.
12 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this fantastic 5⭐ review, Maneesha. We appreciate you taking the time to send this over! Well done Sheery 🎉 -Jade
Thank u to such a friendly staff…
Thank u to such a friendly staff members in the store. Sherry helped me to resolve my issue which was very helpful..
7 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this amazing 5⭐ review, Roman. We really do appreciate you taking the time to send this over! Well done Sherry 🎉 -Jade
The customer respondent Sherry was…
The customer respondent Sherry was really nice and efficient.
4 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Emeka, and it's lovely to hear that you enjoyed great customer service from Sherry. We appreciate you taking the time to share this with us. -Michael
Alex
Came in at around 11:00 looking to finally renew my contract... I was skeptical of the prices since the deal i had already was good, but Alex was able to actually make me a better offer. Took it with a smile. He was also very good with explaining the features of the phone I was looking for, provided me with a demo of the device as well! Definitely would recommend!
3 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this fantastic 5⭐ review, Nicoleta. We really do appreciate you taking the time to send this over! Great work Alex 🎉 -Jade
Nice and friendly nature and great…
Nice and friendly nature and great service from alex
2 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Gravesend
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Amazing service
I was recomanded by a fanily friend to come to Alex if i ever need anything since he was always helpful. They were not wrong! Thank you Alex
1 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
We were served by a very helpful young…
We were served by a very helpful young man called Harman - he was very knowledgeable about the different packages available to us and directing us to options. It made the process of moving on to a different package so much easier for me. Options available from 3 were very attractive compared to others we had looked into.
1 November 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Harman is a legend
Harman was a legend and so helpful!!! So happy with my new phone thankyou so much.
31 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Harman truly is a legend, you've got that right, Dizzy. Best of luck with the new phone :) -Scott
Alex was amazing thank you for helping…
Alex was amazing thank you for helping me switch to three. Good deal. I’m happy
26 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Thanks to Ajay with helping me to get a…
Thanks to Ajay with helping me to get a new device and the best plan. Very professional customer service, friendly.
25 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Ajay was very helpful
Ajay was very helpful, he answered my questions and set up a new contract for me.
22 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for the amazing 5⭐ review, Mrs Gravesend. We really do love to hear this! Well done Ajay 🎉 -Jade
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