I went into 3 shop in gravesend to ask about using a Huawii app, when I explained my problem to Alex he asked me if I had my connecting device with me, he done everything for me while asking questions... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you Alex for helping renewing my contract! I choose a roaming option which was just a little bit more than what I was paying. Plus, I have received paramount plus included, which will be perfect... See more
Company replied
Sherry was very helpful, explained everything very clearly so I could understand, very patient and saved me money with Black Friday deals. Face to face is brilliant please help to keep these shops ope... See more
Company replied
Been to the storee today to get iphone on my contract, I was served by Harman and explained well about the contract and the price that increases every year.
Company replied
Company details
About Three UK - 3Store Gravesend
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
82 New Road, DA11 0AF, Gravesend, South, United Kingdom
- 01474355463
4.9
Excellent
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good service by alex and team
19 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Thanks
Alex , Cătălina and Harman helped me renew my contract today. No issues, and fast service. Thank you
19 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Sherry is very supportive and friendly.
18 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Gravesend
Great stuff, Harpal -Maxine
No complaints
Happy with the service. The advisor was promt and knowledgeable. Got what i wanted!
Thank you Alex!
14 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
That's great to hear! -Maxine
Sim card
Came in today to move from EE to three. I have used three in the past and because i was dissapointed with the service from ee i came back. I was greeted by Alex who was able to give me a much better deal than the one i had. He helped me with all the questions i had and i felt a good energy coming from him. Thank you
14 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hey Andrei, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
Amazing deal by Alex
Thank you Alex for helping renewing my contract! I choose a roaming option which was just a little bit more than what I was paying. Plus, I have received paramount plus included, which will be perfect for our daughter to use!
14 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
That's amazing to hear, Diana -Maxine
Well done coustmer services
Well done coustmer services, helpful service, I love to come back. I was served by Nav, Harman and Alex and they helped me a lot
12 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Kusum, and it's lovely to hear that you enjoyed great customer service from Nav, Harman, and Alex. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Gravesend
Thanks for your feedback, Mohammad, and it's lovely to hear that you enjoyed great service. We appreciate you taking the time to share this with us. -Michael
Thank you alex
Alex was very helpful and highly professional! Thank you for helping us with our new phone.
7 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hey Susan, we’re so happy to hear this is the experience you’ve had, this is the type of experience we aim to provide all our customers, we’ll certainly your feedback on! -John
Navi
We found our experience most helpful and we asked all the questions and the questions we asked back was most helpful.
6 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this amazing 5⭐ review, Joanne. Well done Navi 🎉 Keep it up! -Jade
Thanks for great services
6 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Thanks for this amazing 5⭐ review, Harry -Jade
Thank you
The man who helped me, Alex, solved my problem and showed me a new feature to use on my s25 ultra. I'm am very happy with the service.
4 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hello.
We're super glad to hear Alex was able to help you and resolve the problem. Thanks for the feedback. -Pete
Good service
I was greeted promptly and respectfuly from the second I walked in the store. I was explained everything I needed to know about the broadband and sim contract. I will be moving from Vodafone to three after my contract is over.
4 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
That's excellent news. We're glad to hear the team was so helpful.
Thanks for taking the time to leave feedback. -Pete
New phone
Alex was amazing in helping getting a new phone. Thank you gravesend team!
4 October 2025
Unprompted review
Reply from Three UK - 3Store Gravesend
Hey there.
Sounds like Alex did a fantastic job. We're super glad to hear that. Thanks for taking the time to leave feedback. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.