Very helpful and advised on changing our phone and 2 SIM cards. Great that we can now use our phones abroad without buying extra SIM cards. Brilliant customer service, very friendly.
Company replied
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See what reviewers are saying
Adil was really helpful, customer service was a struggle and he managed to support me and went through everything. If your customer service was just as effective as Adil that would have saved me a gre... See more
Company replied
Came today to upgrade my broadband as my contract was running out. Shah at the store was very helpful and gave me a brilliant deal and managed to sort everything out for me under 15 minutes. Amazing c... See more
Company replied
Lovely customer service by adil Found the best deal for us for our contract going down by 5 pounds Recommend him to many other customers Top tier worker Working hard for us customers
Company replied
Company details
About Three UK - 3Store Halifax
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Woolshops, HX1 1RU, Halifax, Midlands, United Kingdom
- 01422320912
4.9
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ability explained everything for me to…
Ability explained everything for me to help me understand. Really thorough service and it's very much appreciated
6 February 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Jim, we really appreciate your feedback 🙌 It’s great to know the service helped you feel confident and well‑informed. -Shivam
Adil was so helpful
Adil was so helpful, very professional Three is great!
5 February 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Bravo! 🎊 We're happy to hear that Adil made the experience fantastic for you. Thanks for the awesome 5 ⭐ review! -Afaq
Very happy with Adil and shahiduls…
Very happy with Adil and shahiduls service. They are both very helpful and really sorted my phone out when it had a few viruses.
5 February 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Oh, this is just wow, Patricia! It’s wonderful to hear that Adil and Shahidul made everything perfect for you. We truly appreciate you sharing this! ☺️ -Kashish
Great friendly service
Great friendly service. First class service from Adil. Will definitely be a return customer to the Halifax store and would recommend to friends and family
29 January 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Nicola, it is brilliant to hear about your visit to the Halifax branch. We’re glad Adil provided the support you needed and appreciate you telling your loved ones about us. It is good to know you'll be coming back to see us again. -Kishan
On point
Explained my issue and got straight to point in resolving it...
26 January 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Thanks for your 5 ⭐ review, Shareen, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Explained everything very clearly and…
Explained everything very clearly and was very helpful
19 January 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Wow, Gillian! 🎉 We’re so pleased the support you received was clear, and made the whole process simple. Thanks for sharing such a sweet experience! ☺️ -Prabhjeet
Swift service by Mobin
16 January 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Thank you for sharing your feedback, Brian. It's a pleasure to receive such kind comments about Mobin. -Suhaas
Great help and reduced price
11 January 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Adil has been fantastic helping me with…
Adil has been fantastic helping me with my upgrade and has been great helping me as a customer and got a good deal. He
7 January 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey there! Happy to know that Adil made your upgrade smooth and rewarding. Thanks so much for the 5⭐ review! -Ayesha
Reply from Three UK - 3Store Halifax
Hey Munyaradzi, that’s superb! We’re glad everything was sorted out smoothly for you. Thank you for sharing this wonderful 5⭐ review! -Veronica
Aaminah was excellent
Aaminah was excellent, very patient and helpful with a difficult situation
5 January 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Ruairidh, we’re buzzing from your feedback! 🚀 Aaminah’s knowledge and strength made all the difference. Thank you so much for the 5 ⭐ review! -Ayesha
Thank you for the help
Thank you for the help, could not have done this without coming into the shop, new contract and I am happy
2 January 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Laura! We really love hearing that from our customers. Thank you so much for the 5 ⭐ review! Wishing you a wonderful day 😊 -Ayesha
Great service
Great service , explained everything, got a great deal
2 January 2026
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Sha, that’s brilliant! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review! -Veronica
Great service!
29 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Dawid! That shining 5 ⭐ review is pure celebration, and we’re sending you joy and brilliance all day long 🎊. -Ashifa
Jackie
Came to get an upgrade and was welcomed and attended to quickly, Mobin was very helpful explained and broke everything down for me and made the experience alot easier
29 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hey there, this is what we love to hear! We’re so happy this is the service you received, this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Halifax
Hello there.
We are sad to hear that you've had such a poor experience with our service. We are always working to improve our processes and we appreciate you taking the time to share this feedback. -Pete
Mobin was great helped with new…
Mobin was great helped with new broadband connection. Polite and friendly
19 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Paul, that’s fantastic. We’re thrilled that Mobin made your experience seamless and enjoyable and we truly appreciate your 5 ⭐ review. -Arvind
Fantastic in store experience
Fantastic in store experience. Adil has been fantastic, his subject matter knowledge was excellent, and came away a very happy customer
18 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hi Jonathan, thank you so much for this incredible 5 ⭐ review! We're super happy Adil made everything easy for you. Wishing you comfort, peace, and joyful moments this Christmas season. 🎄 -Kashish
Welcoming and helpful
Welcoming and helpful. They listened carefully to my situation and sorted it out efficiently
18 December 2025
Unprompted review
Reply from Three UK - 3Store Halifax
Hey Cherril, we’re so heartened to hear that you had a great experience with us! Thank you for the lovely 5 ⭐ review. Wishing you a lovely Christmas when it comes! 🎄 -Ayesha
Not impressed
I had wrote a good review originally while i was in the shop but unfortunately this all changed before I left the shop , I went in with issues with my 5g router and was wanting to also add a sim only contact, I was assured this would be sorted by cancelling my current contract and starting a new contract this would include a better router and the sim only contract, my current contract was cancelled then they told me they couldn't infact set up my new contract and that as I've had issues with x3 of there 5g routers over the past 3 years it's probably best for me to go elsewhere, never the less im not impressed at all as a result, that been said im not blaming the staff at all they are very polite however im left questioning the three company as a hole and without internet as they cant reinstate my old contract and will not be returning to them in future at all ever
17 December 2025
Unprompted review
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