Sam had the best customer care service , he was so understanding that we didnt know which phone to get and gave us a great deal. Customer service is not popular nowadays but Sam needs to be noticed fo... See more
Company replied
Location
Switch locationUnit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN Hull, Midlands, GB
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See what reviewers are saying
Visited 3 store at St. Stephen’s and Sam met us with a friendly smile. Sam did above and beyond to transfer my daughter’s contract to her own and sorted home broadband to her rented accommodation as a... See more
Company replied
Marc in the hull branch is truly amazing! He’s helped me on many occasions. Always goes above and beyond to ensure customers leave satisfied and happy. Thanks Marc for everything you’ve done over the... See more
Company replied
Sam, the front line agent is an absolute blessing for your business. He explained everything so clearly and simple. We walked in experiencing two weeks of Vodafone 'Fob off' and walked out feeling sat... See more
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Company details
About Three UK - 3Store Hull (St Stephens)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, St Stephens Shopping Centre, 110 Ferensway, HU2 8LN, Hull, Midlands, United Kingdom
- 01482224260
4.9
Excellent
245 reviews
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Jasmine in hull
Jasmine was very good and sorted me with my account and then my wife with her new phone,a credit to your company
23 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Wow! 🎉 That’s fantastic to hear. We’re so glad you felt comfortable with our service from Jasmine. Thank you for sharing, helping our customers is always our pleasure! 😄 Enjoy your new phone! 🥰 -Kashish
Sam at St Stephens
Sam at the 3 St. Stephens store was fantastic. Very thorough and professional. Helped us arrange 2 new sim plans and 2 new handsets with phone trade in as well. Great service!
22 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Nick, it’s fantastic to hear how brilliantly Sam supported you. His dedication clearly made your visit seamless and stress free. Thanks for sharing such motivating feedback, it truly lifts our team 😊 -Manavata
Good Service
Went through each phone option. Very patient as undecided which to get. Very helpful throughout.
22 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Super amazing time
Everyone was extremely supportive and helpful. We had Sam he was super helpful he explained everything clearly, and made my time here fun. I couldn't recommend this place enough Everyone is very knowledgeable.
22 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Jack, you’re amazing! We’re thrilled you had such a great time with us. Sam will be buzzing when he hears your kind words. Thank you for the glowing recommendation! -Ayesha
Mujahid treat me with great respect ran…
Mujahid treat me with great respect ran through everything really well land clearly and was easy to deal with made my experience very easy very happy with my service
22 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Boom 💥 Reviews like yours make our day! We’re thrilled that Mujahid provided such supportive and clear guidance, making your visit memorable. Thanks for sharing your lovely experience with us, Reece 🌟 -Arvind
I am very happy with the service and my…
I am very happy with the service and my customer advisor sam, who gave me good information and led me to the best offer for myself. I will recommend based on my experience
20 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Smart advice combined with great value. We’re delighted that Sam enhanced your experience, Liudmila, and secured a deal truly worth recommending. -Ashifa
The staff have been brilliant and…
The staff have been brilliant and really helpful since it’s my first time sorting out my Wi-Fi in my new first flat. So friendly and made me feel welcome
19 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Ellie, we’re delighted our supportive staff helped make your Wi‑Fi setup in your new flat feel easy and welcoming. Your kind words mean a lot. -Suhaas
Reply from Three UK - 3Store Hull (St Stephens)
Hi Lisa, we’re delighted you found the support so positive and attentive. Thank you for sharing your valuable feedback. -Suhaas
Very quick easy service
Very quick easy service, the rep was very helpful explained all options
17 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Thank you for sharing your experience, Lee! We’re delighted to hear that our team made everything feel smooth and effortless for you. Your feedback truly inspires us to keep delivering exceptional service. -Manavata
Very quick and helpful staff members
17 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello Lindsey, it’s wonderful to hear our staff offered quick and attentive help. We appreciate your 5⭐ review and are glad you had a great experience! -Suhaas
Reply from Three UK - 3Store Hull (St Stephens)
Thanks a ton, Fin! 🎉 We’re so glad everything went perfectly with Jasmine’s help, and we can’t wait to welcome you back again! 🥰 -Kashish
Jasmine provided a great service and…
Jasmine provided a great service and made my time at the three store great she was friendly and kind and got my problem sorted quickly. As the store was quite quiet the team was very talkative and made me feel so comfortable. Ebony, Iain, Mark and Muj were all so friendly and made the experience great. (As it was Valentine’s Day I really felt the love)
14 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Aw, Mujtaba! This is such a heart warming note! 💕 Jasmine made everything feel smooth and uplifting, while the rest of the team brought a vibe full of warmth and energy. Happy Valentine’s Day 💗 Here’s to keeping that spirit alive all year round! 🌟 -Kashish
Mujahid was brilliant in using his…
Mujahid was brilliant in using his knowledge and time to sort a solution to our requirements
14 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
From expert insight to the right solution, Mujahid truly made it happen. We’re thrilled he could take the time to meet your needs so perfectly, Kathryn! -Ashifa
Happy with my service today from…
Happy with my service today from jasmine, very friendly and professional
12 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hello there, we’re glad Jasmine offered such supportive and professional care. Your kind words mean a lot to us. -Suhaas
Very co-operative staff.
Very co-operative staff.
Jasmine and Ebony at st. Stephens assisted me really well.
12 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Wow, 🎉 Hashim! We’re delighted to hear that Jasmine and Ebony at St. Stephens gave you such great assistance. Enjoy your day! 🥰 -Kashish
Very helpful and nice Jasmin supported…
Very helpful and nice Jasmin supported me
9 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hey Elaine, thank you for your glowing review. It’s wonderful to hear Jasmin provided such excellent support. Wishing you a fantastic day. 😊 -Prabhjeet
Its the best help ive ever had
Its the best help ive ever had, Marc and Iain were very helpful
9 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
John, your feedback fills us with joy! 🌟 We're delighted to hear that Marc and Iain made your experience seamless. Have an amazing day ahead! -Afaq
Thank you Iain!
The Assistant Manager, Iain (i think thats how his name is spelt), was fantastic!! i had my old phone stolen and he helped me get a brand new phone without any hassle at all. He is a real asset to the business and a top guy! Thank you so much!!
8 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Hi Emily! It is brilliant to hear how Iain looked after you and made the process of getting back up and running with a new phone so trouble-free, as we really value having such dedicated people on our team. -Kishan
Reply from Three UK - 3Store Hull (St Stephens)
Thanks a ton for this review, Alan! Iain’s great service truly made this an excellent experience! 🥰 -Kashish
Amazing ebony and Marc sorted me out…
Amazing ebony and Marc sorted me out transfered my data and I left happy
7 February 2026
Unprompted review
Reply from Three UK - 3Store Hull (St Stephens)
Maureen, your experience is truly a gift ☺️. Ebony and Marc excel at turning challenges into something effortless. Your words aren’t just feedback , they remind us why we love doing what we do. -Ashifa
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