Anytime i got issue with my network, their quick response amaze me even when the problem is critical
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nat and Sam have been fabulous, so helpful and supportive. They both explained everything thoroughly and saved me some money on my purchases. I would highly recommend them and feel they both deserve r... See more
Company replied
I went into store today to discuss my bill and spoke to the store manager Sam and his college Nat, both were extremely professional, and went above and beyond. I have additional needs and have found t... See more
Company replied
answered all my questions and got sorted out quickly
Company replied
Company details
About Three UK - 3Store Kings Lynn
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
143 Norfolk Street, PE30 1AU, Kings Lynn, Midlands, United Kingdom
- 01553769561
4.9
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful in store as usual
Very helpful in store as usual. Alfie did great at assisiting me
29 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi David, thank you for the 4⭐ rating. We’ll continue improving to serve you even better next time. – Three Social Media Team
Alfie was amazing in the Kingslynn…
Alfie was amazing in the Kingslynn store today
28 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Love this, Bethany 💫 We’re pleased Alfie’s support at our Kings Lynn store earned such wonderful praise 🌼
-Three Social Media Team
Nat and Sam have been fabulous
Nat and Sam have been fabulous, so helpful and supportive. They both explained everything thoroughly and saved me some money on my purchases. I would highly recommend them and feel they both deserve recognition for their excellent customer service. They definitely both should receive a pay rise for being helpful, kind and supportive of my needs. Thank you
28 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you for sharing this incredible feedback, Jessica. We're absolutely overjoyed to hear how Nat and Sam looked after you, simplified everything, and even helped you pocket some savings. 🥰 - Three Social Media Team
Reply from Three UK - 3Store Kings Lynn
Love this, Lynne 💫 We’re pleased Alfie got your new device all set up and ready to enjoy 🌼
- Three Social Media Team
Sam gave absolutely great service
Sam gave absolutely great service. We came in with a problem with our Home Broadband hub, he managed to fix the issue and then sorted me out with a new phone all set up as well. If you need anything in Kings Lynn this is the place to go.
24 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi there 😊 We are thrilled to hear that Sam provided such excellent service and sorted out all your tech needs.
Thank you for the wonderful recommendation for our Kings Lynn store, and enjoy your new phone! ⭐
Nat was very helpful.
Nat was very helpful.
He explained everything in detail so that I could understand! Professional and friendly service!
23 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hello Angela, we’re really pleased to hear Nat made everything clear and easy to follow. Thank you for sharing your lovely feedback – Three Social Media Team
Nat was very help with new phone then…
Nat was very help with new phone then had to come back to sort appa out hreat store at kings lynn
23 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
That’s fantastic to hear, Mrs Sheen! We’re glad Nat made things easy while helping you choose your new phone. 💜 - Three Social Media Team
Sam is a very lovely person was so much…
Sam is a very lovely person was so much help thank you
22 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Emily, thank you for your glowing review. It's wonderful to hear Sam provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
Nat was very caring.
Caring, attentive, allowed plenty of time for my questions. Multilingual
22 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey there, that's amazing! 🎉 We're so glad you had an exceptional service experience. Thanks for taking the time to leave this 5⭐ review. – Three Social Media Team
Nat was brilliant!
Nat was brilliant!
He helped me understand my bill perfectly and with a smile.
16 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Kim, we’re really pleased to hear that Nat was able to give you clear support and help you feel confident about your bill. Thank you for sharing your experience.
-Three Social Media Team.
I went into store today to discuss my…bill
I went into store today to discuss my bill and spoke to the store manager Sam and his college Nat, both were extremely professional, and went above and beyond. I have additional needs and have found today’s experience so pleasant! I will definitely be returning in store for any issues or any new purchases from three! Thank you
15 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi there, thank you for the amazing 5⭐ rating. We’re glad to know that Sam and Nat at our store explained your billing questions clearly and supported your needs with care. We’re happy to hear you’ll return for future help or purchases. – Three Social Media Team
it was great but didn’t haven enough…
it was great but didn’t haven enough colours in for the phones
15 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thanks for sharing your thoughts, Hope. We’re happy you enjoyed the service, and we appreciate your note about the phone colours. Feedback like yours guides us forward.
— Three Social Media Team
Alfie did great service and very happy
14 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Christine, pleased to hear Alfie provided excellent support. Thank you for sharing your thoughts with us.
— Three Social Media Team
Alfie was a great help today getting my…
Alfie was a great help today getting my new I phone highly recommend great customer service 🙌
14 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Luke,
We really appreciate your review. It’s fantastic to know Alfie delivered such strong customer service and helped you with your new device.
– Three Social Media Team
Competent and Friendly
The staff were able to unlock my mobile from the US, and they dealt with us confidently, professionally and friendly. We especially enjoyed the discount for adding a second phone to the account.
14 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Adam, thanks for the amazing 5⭐ feedback. We’re delighted to hear that our team delivered top tier assistance with a warm approach, made your device unlocking smooth, added a valuable offer to your new phone, and ensured a seamless experience for you.
– Three Social Team
Excellent service and very friendly
Excellent service and very friendly! Thanks Ben and Sam! :)
10 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Angelia, we’re so glad to hear Ben and Sam were able to help and provide you with such great support. Thank you for sharing your lovely feedback.😊-Three Social Media Team
Pedro was the man with the plan today…
Pedro was the man with the plan today for us. Superb knowledge of his job and extremely friendly and supportive with questions raised, unlike most who would make you feel silly for asking questions he made the whole experience an absolute delight and has ensured repeat custom for at least another 3 years with this contract. Asset to the three network!!
6 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Steve, thanks for sharing the lovely review. We’re glad to hear that Pedro provided confident guidance, used his expertise to support you, answered every question with patience, and delivered an experience that strengthened your trust in staying with us.
— Three Social Media Team
Good people and good service from Pedro.
Good people and good service from Pedro.
5 July 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
This made our day ✨ Jose. We’re glad Pedro’s support stood out 😊
- Three Social Media Team
Reply from Three UK - 3Store Kings Lynn
Woohoo 🎉 Ann. We’re pleased Ben’s support made such a positive impression 😊
- Three Social Media Team
Perfect service from Pedro.
25 June 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Fernanda! We love hearing this. Pedro brings a touch of magic that turns simple moments into something you’ll remember. 🥳 - Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.