nilza has been so great to me , she was very patient and helpful and super sweet , we was here for about nearly 3hrs she made my experience so smooth
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See what reviewers are saying
Anto was very helpful and explain well I'm happy to be here rather than call. Amazing experience in store 10/10
Company replied
Marcus was absolutely amazing from start to finish. He sorted my upgrade super quickly and easily, everything was explained clearly and I even got a reduction in my wifi price. The free power pack, ph... See more
Company replied
I saw Hayley in the Three store today to help with getting my son a new sim card after his was stolen. She made the transaction so easy and we felt comfortable in her guidance. She easily replaced his... See more
Company replied
Company details
About Three UK - 3Store Manchester (Arndale)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27 Market Street, M1 1WR, Manchester, North, United Kingdom
- 01618328489
4.8
Excellent
347 reviews
Asks customers to review
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Bis is really helpful and all of my…
Bis is really helpful and all of my questions are answered in a very professional way. I would like to try the Three Broadband Network in my new home in the first month. I will comeback again, thanks.
5 February 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Qianzi, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Straight forward all questions have…
Straight forward all questions have been answered bis was on it
3 February 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey there, you've truly made our day ✨ A big shoutout to Bis for delivering such an amazing experience. Wishing you a fantastic day 🌟 -Arvind
Nilza could not have been more patient…
Nilza could not have been more patient or helpful I am a bit of a tech phob and she was so so helpful She is a credit to your organisation
2 February 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
MARCUS was really amazing
MARCUS was really amazing! Can't Thank him enough! Many many many Thanks Marcus for your help! Such a wonderful help! Thank you!
2 February 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Aw 🎉 We love hearing this, Lara. We’re thrilled that Marcus was able to give you great support and make your experience seamless. 😊 Thank you for your lovely review. -Neha
Amin was great attending to us today
Amin was great attending to us today. Really satisfied with his help and much appreciated
30 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Smiles all around 😁 We’re so glad Amin could help, and your feedback just made our day even better, Chibuike! 😊 -Ayesha
Nilza @ Manchester store was fantastic
Nilza @ Manchester store was fantastic. Showed great patience with a technophobe and sorted me out same day. Bless her.
29 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi there, it’s great to hear about your visit to our Manchester branch. We’re glad Nilza took the time to help you get everything working and provided a quick result. Thanks for choosing us. -Kishan
Good service...
Good service...
They help me a lot..
Ben he too good at service..
He also helped me with the signal and SIM setting issues..
Overall experience is dam good..
29 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Bravo, Sai! We're thrilled to hear that Ben made your experience remarkable 🎊 Thank you for sharing such an outstanding 5⭐ review. -Suhaas
I had a great experience with Nilza…
I had a great experience with Nilza during my SIM porting process. She was professional, patient, and explained everything clearly. The process was smooth and completed without any issues. Really appreciate her support and efficiency.
28 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Reemas! We're glad Nilza was able to provide support and clear explanations that made your porting process smooth. Your 4 ⭐ feedback means a lot, and we’ll keep working to make your next experience even better. -Prabhjeet
Hayley was great at explaining my…
Hayley was great at explaining my options as I have just recently moved here. Made the process very easy
28 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Mk :) We're thrilled that Hayley explained things well and made your experience great. Thanks for the 5⭐ rating. -Ayesha
There was good customer service
There was good customer service
Nilza was clear and understandable
28 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Blessy, it’s great to hear you had a positive experience with us. We appreciate you taking the time to share your 5 ⭐ rating. -Kishan
Nilza was so friendly nd explained…
Nilza was so friendly nd explained everything so clearly! She was very helpful
28 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Mirela. We're glad that Nilza made everything easier for you, and we truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
An exemplar visist
Came in to sort out the first phone contract I've had in my name. The man who served me, David, was thoroughly helpful and talked me through not just the offer that had caught my eye when browsing online, but the other options that might have been suited to me too. It was clear that he was trying to cater to my needs and provide me with the best deal for me.
As far as I'm considered, it was exactly what you would want from a trip to such a store.
27 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi George, thank you for sharing your experience. It’s great that David provided such clear guidance and walked you through various plans to ensure they matched your usage. We’re pleased the process felt straightforward and supportive for you. -Kishan
Customer service rep Nilza was…
Customer service rep Nilza was efficient and polite. She displays good Customer service skills putting me at ease during visit.she was also understanding as it relates to managing toddler tantrums in a public space
24 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Aw, Daniela! We’re delighted to hear that Nilza was efficient, polite, and gave you great service. And hey, handling toddler tantrums deserves a gold medal 🏅! Thank you for sharing this with us 💝 -Kashish
Nilza was great she helped us go…
Nilza was great she helped us go through all the procedures that can be tricky sometimes
24 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Hayley was amazing and so friendly…
Hayley was amazing and so friendly explained everything well and ensured I understood everything
23 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Mea. It’s great to hear Hayley provided such clear guidance and made the whole process smooth. We truly appreciate your support. 😊 -Prabhjeet
Hayley saved the day!
I left my phone abroad so was a bit upset when I came into the store. Hayley looked after me, sorted me out with a new phone no problem and cheered me right up in the process. I'd give her 100 stars if I could, total hero.
23 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks for your 5 ⭐ review, Richie, and it's lovely to hear that you enjoyed great customer service from Hayley during your store visit. We're glad she helped to turn a difficult situation into a positive one, and we appreciate you taking the time to share this with us 🎊. -Michael
Best service ever
Nilza was very helpful to me. I came to the shop swap my contacts. She helped me whole heartedly. Although I seemed not to understand what was needed, she explained patiently until I was satisfied. She is a star 🌟 and I tip to go much higher in life.
22 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you for sharing your experience, Taurai! 🎉 We’re delighted to hear Nilza offered such dedicated guidance and ensured everything was clear for you. Your kind words mean a lot to us. -Suhaas
Was attended by an Absolutely stunning…
Was attended by an Absolutely stunning lady called Bis, she was very nice, professional, easy to talk too,
Had very good customer service skills and was talkative too.
Thank you for being easy to talk to !
22 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Your message absolutely brightened our day! Fantastic to hear that Bis made conversations feel effortless and delivered top‑notch support! 😊✨ -Veronica
Nilza was the person I spoke to and she…
Nilza was the person I spoke to and she was great. I asked a lot of questions, she didn’t make me feel dumb and was very helpful. You have a great person working for this company.
Thank you Nilza once again
22 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thanks for your 5 ⭐ review, Misty, and it's lovely to hear that you enjoyed great customer service from Nilza. We appreciate you taking the time to share this with us 🎊. -Michael
Marcus was absolutely brilliant
Marcus was absolutely brilliant, from transferring the data, to explaining how everything works, would definitely recommend this store.
21 January 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
🌟 Thank you, John. We’re delighted Marcus provided such outstanding assistance and ensured everything was set up seamlessly for you. It’s wonderful to know you’d recommend the store. -Shivam
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