Good service
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Kev and the team did a great job helping to upgrade me and my sister, all of our data was swapped over and the new phones all set up, brilliant service!
Company replied
Kevin Shaw was absolutely amazing! His customer service was incredible, he sat and broke down all key components of each device and helped me choose the right one for me! Thank you so much!!
Company replied
We went just to collect a broadband that we order online but Sam was really nice asking in detail what we were looking for, he give us better options for our needs and help us getting better deals eve... See more
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Company details
About Three UK - 3Store Shrewsbury
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
41-42 Pride Hill, SY1 1DN, Shrewsbury, Midlands, United Kingdom
- 01743243526
4.9
Excellent
126 reviews
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Great customer service Lucy was very…
Great customer service Lucy was very helpful would definitely recommend coming to the Shrewsbury store
6 May 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
That’s wonderful to hear, James! A big shoutout to Lucy at our Shrewsbury branch for providing such exceptional support. Thank you for sharing your lovely feedback 🙌 -Veronica
Very helpful staff
I called into the Three shop in Shrewsbury today, because I have had a problem accessing my email account for over a week. One of the members of staff called Chris was extremely patient and helpful and managed to sort it out for me, so I’m extremely grateful for that.
5 May 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hey Jan, that’s fabulous! We’re delighted Chris made your visit smooth and seamless at our Shrewsbury branch. -Veronica
One and Done. Simple!
Politely greeted, described what I was looking for and they even managed to offer something better for less. Very satisfied with the service.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Shane, thanks for sharing this with us.
Great to hear the team understood what you were looking for and helped find a better-value option.
We’re pleased you left feeling happy with the experience. -Shivam
Thank you Jak!
Received absolutely fantastic service in store from Jak. He not only helped to save me money on my current contract he also helped to sort out the apps on my phone!!! He was friendly, knowledgeable and very patient. If everyone gave this level of customer service the world would be a much easier place to navigate!!! Thank you Jak without a C!
26 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for sharing this lovely feedback, Amy! We’re delighted to hear Jak gave you such outstanding support and made everything easier for you. 🌟 -Veronica
Lucy was absolutely amazing
Lucy was absolutely amazing. Fantastic service and so friendly.
19 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Really appreciate your message, Sarah. Wonderful to hear Lucy made the whole experience warm and enjoyable. -Manavata
Lucy was very professional and…
Lucy was very professional and extremely helpful. An excellent advert fir Three.
18 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Richard, your words truly spotlight Lucy's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
Customer service rep Jak was very…
Customer service rep Jak was very welcoming and took care of my parents requests. With my parents being of an age where tech is leaving them behind, Jak was really understanding with their needs.
18 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Dave, it’s great to hear Jak made your parents feel welcome and supported throughout their visit. Taking the time to understand individual needs is exactly the experience we aim to deliver. -Shivam
Pleasant
Pleasant, friendly and very helpful staff (Chris)
Great service all round
14 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks a ton, Barbara! 🎉 We’re so glad everything went perfectly with Chris, and we can’t wait to welcome you back again! 🥰 -Kashish
Excellent interpersonal skills
Excellent interpersonal skills, very knowledgeable with clear explanation of goods and services. Highly recommend Milly
13 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for taking a moment to share your thoughts, Neil. We’re delighted to hear that Milly made such a strong impression with her expertise and communication. Your recommendation means a lot to us. -Afaq
Reply from Three UK - 3Store Shrewsbury
Jennifer, it’s wonderful to hear your interaction felt so welcoming. Feedback like yours truly lifts the whole team. -Manavata
Great service
Great, informative service, Milly brilliant and helpful.
12 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Nicholas, your kind words truly made our day. Milly will be delighted to know her support left such a strong impression and made everything clear and easy for you. -Manavata
Millie and Jak
Millie and Jak were very kind, welcoming and helpful. Helped me get set up very quickly, left with a great deal and all the information I could ask for. Staff are lovely!
12 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hearing how smoothly everything came together for you truly brightens our day. Jake, Millie and Jak will be thrilled to know their support made your visit so easy and enjoyable. We’re grateful you left feeling confident and well looked after. -Manavata
Sam Waters
Sam, great customer service, patient and knowledgable, I would definitely recommend.
9 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Hi Lesley, we’re glad to hear Sam offered clear and supportive guidance and helped make the whole experience feel reassuring. We really appreciate your feedback. -Kishan
Jak review
Jak, the assistant manager was very helpful and managed to sort out our problem without any fuss.
8 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Really great to hear this, Andrew. Jak clearly made a strong difference and handled everything smoothly for you. Thanks for taking the time to share your experience with us. -Manavata
Had help from Chris and Jack
Had help from Chris and Jack, very informative and helped me save some money.
7 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Rainer, we really appreciate you taking the time to share this. It’s great to hear that Chris and Jack provided such supportive guidance and helped you find something that suited you well. Thanks for sending over your feedback. -Manavata
Reply from Three UK - 3Store Shrewsbury
Thank you for your thoughtful review, Matthew! 🤗 It’s great to know you felt welcomed from the moment you arrived. -Veronica
Both Chris and Jak were amazing today
Both Chris and Jak were amazing today. I had issues with reinstalling WhatsApp to my phone and I was feeling quite stressed. I sadly lost my mum a couple of weeks ago and WhatsApp was/is a support for friends/family. When they sorted it out I was so relieved and thankful!
They were both kind and patient and made my day massively brighter- thank you both again.
6 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thank you for sharing your experience, Ali 💛 Chris and Jak offered thoughtful, steady support at a moment that meant so much, and it’s heartening to know their help brought comfort ❤️ -Maryalex
Came in to store looking for a solution…
Came in to store looking for a solution to my damaged phone. Spoke with Millie who began giving me options for insurance claim or upgrade, hiding no information. Very happy customer, leaving with a new phone at no extra cost.
4 April 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Thanks so much for sharing your experience, Allan! We’re delighted to hear that Millie guided you through your options clearly and helped you walk out with a new device. Hope to see you again soon! -Afaq
Reply from Three UK - 3Store Shrewsbury
Hey Sarah, we’re thrilled to hear you had such a positive experience. It’s great to know that Jak and Millie were able to support you so well. Thanks for taking the time to share the joy! ⭐ -Ayesha
Very good service and very helpful. Chris and Jak explained everything.
Very good service and very helpful.
31 March 2026
Unprompted review
Reply from Three UK - 3Store Shrewsbury
Amazing, Elaine! We’re delighted to hear that Chris and Jak created such a positive experience and were able to support you so well. Your feedback truly means a lot to us. -Afaq
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