Went to find out about a WiFi add on and Ryan was most helpful and explained everything to me as normal the staff at Stafford are helpful and friendly
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ryan was very helpful when we came in to change our broadband. He explained in detail all the options available to us and was able to get us a great deal
Company replied
f you’d like to make it sound clearer, you could write: “I was at Three today and got some amazing deals. Ryan assisted me and provided excellent service.” Or: “I visited Three today and re... See more
Company replied
Went into the 3 store in Stafford and was served by Alaistar. I needed to upgrade my phone and also get advice on broadband. Alaistar was courteous, professional and very knowledgeable, answering al... See more
Company replied
Company details
About Three UK - 3Store Stafford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 41 Gaolgate Street, ST16 2NR, Stafford, Midlands, United Kingdom
- 01785213032
4.9
Excellent
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ryan was absolutely brilliant.
Ryan was absolutely brilliant.
Very pleasant and professional
25 July 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Michael! We absolutely love hearing this. We’re really glad Ryan has given you such excellent support throughout. Hope you have a wonderful day! 😊 – Three Social Media Team
Great customer service
Ryan was very helpful when we came in to change our broadband. He explained in detail all the options available to us and was able to get us a great deal
25 July 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Favour! 🎉 Ryan is an absolute star for breaking down all the broadband details so clearly. Nothing beats walking away with a great deal! 😎 — Three Social Media Team
Ryan was great
Ryan was great. Quick to swap broadband and mobiles. Would recommend.
22 July 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Cooper, it's brilliant that Ryan made switching your home Wi-Fi and phones completely seamless, and your willingness to tell others about us is hugely appreciated. — Three Social Media Team
Went to find out about a WiFi add on…
Went to find out about a WiFi add on and Ryan was most helpful and explained everything to me as normal the staff at Stafford are helpful and friendly
22 July 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Wow, Lesley! Your review is next level awesome! 🎉 Huge shout out to Ryan for making it unforgettable. 😉 — Three Social Media Team
The staff was super helpful Ryan was…
The staff was super helpful Ryan was superb
10 July 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Thank you for your kind words, Karon! We’re thrilled our team were so efficient and that Ryan made such a memorable impression. 🌟 – Three Social Media Team
Ryan was fantastic today
Ryan was fantastic today. Very patient, helping explain everything to us for multiple contracts 😊
9 July 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Lovely, Emma! We absolutely love hearing this. We’re so glad you received the best support from Ryan, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team
Came in to sort a upgrade Ryan gave me…
Came in to sort a upgrade Ryan gave me great advice and sorted me out
Highly recommend
8 July 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Nathan, thank you for sharing your experience. We’re really pleased to hear Ryan guided you well and made your upgrade easy.
– Three Social Media Team
Very helpful,professional & a…
Very helpful,professional & a lovely/friendly staff
29 June 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hey Clive, we're really glad our team made a great impression 😊 Thanks so much for sharing your experience with us.
-Three Social Media Team.
Cancellation of contract
Ryan was very helpful and polite and knowledgeable
Sorted out a contract cancellation I no longer needed and then informed me of offer on my mobile phone for new sim deal.
21 June 2026
Unprompted review
Reply from Three UK - 3Store Stafford
That’s impressive, Heather 🎯 it is wonderful that Ryan used his expert knowledge to handle your cancellation smoothly and guide you toward our top‑tier mobile offers 🌸 -Arvind
f you’d like to make it sound clearer
f you’d like to make it sound clearer, you could write:
“I was at Three today and got some amazing deals. Ryan assisted me and provided excellent service.”
Or:
“I visited Three today and received some great savings. Ryan helped me throughout and was very professional and helpful.”
If this is for a review, I can make it more detailed and positive.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Emmanuel, we are delighted to hear about your positive store visit today. It is great to know that Ryan provided such professional and superb support while securing those fantastic savings for you. -Shivam
Ollie and Ryan were examplery in…
Ollie and Ryan were examplery in helping me with my upgrade of my phone. Always made welcome by Donna the store manager too.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Mrs Bould, it sounds like your recent upgrade experience was a total success. Ollie, Ryan, and Donna clearly did a fantastic job making sure you felt completely looked after and comfortable during your time with them. -Kishan
We we're served by Alastair at the…
We we're served by Alastair at the stafford branch. Excellent customer service . Very knowledgeable. Answered everything i needed to know and offered help if we were unable to set phone up. ...
9 June 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Julie, thank you for sharing your experience. Good to know Alastair at our Stafford store provided clear guidance and answered your questions. - Three Social Media Team -Suhaas
ryan was a fab hellpp
9 June 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Love the energy and feedback, Leah! Ryanis truly our champ. See you soon! 😉 -Kashish
Reply from Three UK - 3Store Stafford
Thank you for your feedback, Sandra! We’re so glad to hear Maria took fantastic care of you. 🌟 -Veronica
My contract SIM only was up
My contract SIM only was up. I had quotes from other providers and wanted to see what deal I could get to stay with 3.
Ryan and the team went out of their way to find a fantastic deal for me. Very happy to lock in for another 24 months with 3! Very happy customer 😀
5 June 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hey, Nikki. It’s great to hear that Ryan and the team took the time to explore the best options for you and secured a deal that made staying on your plan the right choice. 😇 -Prabhjeet
Reply from Three UK - 3Store Stafford
Thank you, Julie. We’re happy to hear Ryan made your visit a positive one. We appreciate your kind words. 🥰 -Ayesha
Everyone is wonderful in the store
Everyone is wonderful in the store. They are always so helpful and never rushing the process. Take their time to explain all the details.
26 May 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Randle, thanks for sharing this — really lovely to hear the whole store team consistently gives you such a relaxed and supportive experience. Taking the time to explain everything properly is exactly what we aim for, and it’s great to know you feel well looked after each visit. -Shivam
Ryan has solved 3 issues for me in the…
Ryan has solved 3 issues for me in the Stafford store today and I am so grateful, thank you Ryan.
23 May 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Gill, it’s lovely to hear Ryan was able to get everything sorted for you during your visit to our Stafford store 😊 it’s great to know you felt supported and looked after throughout. -Shivam
Absolutely fantastic and attentive service..
Absolutely fantastic and attentive service from Ryan.
Compared multiple deals and customer service was absolutely spot on.
Highly recommend.
23 May 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hey David. Boom! 💥 Ryan totally nailed it today, and we’re glad you’re all sorted, thanks for your recommendation! 🙌✨ -Kashish
Reply from Three UK - 3Store Stafford
Thanks for the 5⭐ review! We're thrilled our team provided you with great service and friendly guidance in store. -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.