Fantastic help from Ryan in Stafford shop. Had problems with my data and Ryan sorted it out efficiently. Would absolutely recommend Three Shop in Stafford staff always so helpful. Thank you very much.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came to store with storage problems on my phone. Michael was very professional & polite, and he helped resolve my storage plus other little tips n tricks to make my phone experience better. He also... See more
Company replied
Went into the 3 store in Stafford and was served by Alaistar. I needed to upgrade my phone and also get advice on broadband. Alaistar was courteous, professional and very knowledgeable, answering al... See more
Company replied
f you’d like to make it sound clearer, you could write: “I was at Three today and got some amazing deals. Ryan assisted me and provided excellent service.” Or: “I visited Three today and re... See more
Company replied
Company details
About Three UK - 3Store Stafford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 41 Gaolgate Street, ST16 2NR, Stafford, Midlands, United Kingdom
- 01785213032
4.9
Excellent
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Stafford
Thank you, Alan. It’s great to hear that the team made your visit smooth and enjoyable. We really appreciate you taking the time to share your experience. -Manavata
Reply from Three UK - 3Store Stafford
Absolutely fabulous, Alan! We’re so glad you received such amazing support. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Really helpful and knowledgeable with…
Really helpful and knowledgeable with the devices
4 March 2026
Unprompted review
Reply from Three UK - 3Store Stafford
We’re thrilled to hear this! 🌼 Our team will be delighted to know they made your experience shine. Thanks for letting us know, it truly means a lot to us, Alan! 🥰 -Kashish
Friendly helpful team
Friendly helpful team, all of the team because different people I see each time I've been in!!
I recommend this store to everyone!!
4 March 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Maria, such a lovely 5⭐ rating! We’re heartened to know this has been your experience with us. Wishing you a bright and joyful day ahead! 😇 -Ayesha
Great friendly service and and cheerful…
Great friendly service and and cheerful adviser
2 March 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Thanks for sharing, 🎉 Amanda! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Reply from Three UK - 3Store Stafford
Hi Katie! We’re happy to hear that you had a great experience with us. Thank you so much for your kind words. 😊 -Neha
Reply from Three UK - 3Store Stafford
Hi there, we're thrilled to hear that our team made your day! 🎉 Thank you for the amazing review. -Neha
Always happy to help
Every time I come to store the staff are helpful, understand what I what, very polite and always extremely happy. Everybody within team are always lovely, happy to help and understand me and my needs. I always leave very, very happy. I am never made to feel uncomfortable.
23 February 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Some feedback makes us smile yours makes us proud. Knowing our team created a space where you feel comfortable, heard, and valued fills us with pride, Susan. Your satisfaction is our top priority, and we can’t wait to welcome you back with the same care that makes you part of our family. -Ashifa
Great customer service will always go…
Great customer service will always go to three as you get amazing customer service
20 February 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
They were very helpful
They were very helpful. Helped us to find better deals and set up our e-sim. Happy with the upgrade for me n my wife with better deals.
14 February 2026
Unprompted review
Reply from Three UK - 3Store Stafford
We love hearing how our team made upgrading effortless for you and your wife, with tailored deals and a smooth e‑SIM setup. Knowing you walked away with better value and a phone you’re excited about, Lokendra, is exactly the kind of win that inspires us every day. -Ashifa
What a wonderful team
Donna and the team in Stafford were extremely helpful. Although I wasn't on the network originally the service they offered was so good I decided to make the switch and am all the happier for it.
14 February 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Olie was absolutely brilliant at the Stafford store today. He rescued me when my phone died and I couldn't get on it.. Thank you Olie 1 very happy customer.
Olie was absolutely brilliant at the Stafford store today. He managed to rescue me when my phone died
7 February 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Amazing to hear this, Gail! Olie will be over the moon knowing he turned things around for you 😊 -Veronica
Pleasing Staff
Three Stafford have the most helpful staff, if I have a query or problem with my phone I can always contact them and they always help me out solving my problems, every member of the team are great.
2 February 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
No more storage problems!
I came to store with storage problems on my phone. Michael was very professional & polite, and he helped resolve my storage plus other little tips n tricks to make my phone experience better. He also reduced my monthly payments whilst getting me more data!
28 January 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Hearing restored!
Each and every time I visit this shop in Stafford, the staff in store excell and are a credit to this company. Especially Michael who helped me set up my hearing aids with my Bluetooth on the phone.
27 January 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Thanks for your 5 ⭐ review, Christopher, and it's lovely to hear that you enjoyed great customer service from Michael during your time at the Stafford store. We're glad that you were well taken care of, and appreciate you taking the time to share this with us 🎊. -Michael
Switched to a new phone seamlessly.
Michael was so friendly and polite.
What an amazing knowledgeable gentlemen who really went above and beyond to ensure my new phone was all set up and everything had switched over., before I left the store ☺
Thank you so much.
19 January 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Woohoo! 🎉 Amazing, Wendy! It's wonderful to hear that Michael was super helpful to you. Moments like these brighten our day. We hope to see you soon! -Afaq
3 where perfect for everything and I…
3 where perfect for everything and I can't fault the service Olly was very helpful and happy to sort everything out for me
14 January 2026
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Matty! We absolutely love hearing this. We’re so glad Olly was able to provide you with such excellent support throughout. Hope you have a wonderful day! 😊 -Neha
Alistair is a pleasure to deal with
Alistair is a pleasure to deal with. He is a credit to the 3 store. Always smiling very helpful and nothing is to much for him.
27 December 2025
Unprompted review
Reply from Three UK - 3Store Stafford
Hi.
Thanks! Your review is really appreciated. -Pete
Very efficient and helpful.
23 December 2025
Unprompted review
Reply from Three UK - 3Store Stafford
Hi Nathan, thanks for the fantastic 5 ⭐ review 🎉 We’re happy you had such a positive experience. -Arvind
Great service from Michael at Three
I visited the 3 shop in stafford as my phone was running very slow I spoke to Michael who new the problem straight away and was sorting it out straight away Michael was very efficient very informative and very knowledgeable well done 3 very please with the service
15 December 2025
Unprompted review
Reply from Three UK - 3Store Stafford
We're so glad to hear that Michael was able to get things sorted so quickly for you, Karen 😊 Thanks so much for this amazing 5⭐ review! -Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.