Firstly I got what I came for which is great and I got good tips on how to improve my monthly package while getting an upgrade on a new Phone. Top class !! Szlavik on the Strand was particularly help... See more
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Great customer service from slavyic(apologies on the name spelling)explained everything clearly really helpful on advising what would be best for our budget and threw in a few extras..Phone now set up... See more
Company replied
Szlavik was an amazing customer adviser and helped me a lot in the store. He had the patience to deal with my phone issues and was very understanding explaining everything to me. Thanks Three!
Company replied
Very helpful and nolagable.
Company replied
Company details
About Three UK - 3Store Strand
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
436 Strand, WC2R 0QN, London, London, United Kingdom
- 02073799415
4.9
Excellent
95 reviews
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Excellent Customer service
Excellent Customer service - good communication and support /Thanks to Neuza for her support and customer focus values. And Minhaz for his support with the application
14 March 2026
Unprompted review
Reply from Three UK - 3Store Strand
We’re delighted Neuza’s dedication and Minhaz’s guidance made everything seamless. Your thoughtful feedback means a lot and inspires us to keep delivering excellent support. -Suhaas
Leong was so helpful he made everything…
Leong was so helpful he made everything so easy. He showed me how to set up my new 5G broadband with patience!
10 March 2026
Unprompted review
Reply from Three UK - 3Store Strand
We appreciate your thoughtful note, Isabelle. Leong’s care and dedication ensured that everything went perfectly. It is a joy to support you! -Ashifa
Exceptional service from Neuza
Exceptional service from Neuza. The information was thorough & very helpful. Neuza is highly knowledgeable & helpful.
5 March 2026
Unprompted review
Reply from Three UK - 3Store Strand
That’s incredible, Kim! 🎉 We’re happy to know Neuza gave you such fabulous support 🙌. Thank you for sharing this amazing 5⭐ review! -Veronica
Pauline and Janos are super nice super…
Pauline and Janos are super nice super helpful!
2 March 2026
Unprompted review
Reply from Three UK - 3Store Strand
Kevin, thank you for sharing your experience. It’s great to hear that Pauline and Janos made everything seamless and provided such attentive support. -Afaq
Pauline was absolutely helpful and…
Pauline was absolutely helpful and supportive and patience especially that I had multiple questions and concerns that she perfectly solved them and gave me the best offers.
25 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
Thank you for taking the time to share this Sina! We're thrilled to hear that Pauline offered such great support, walked you through everything clearly, and ensured you received the options that suited you best. -Afaq
Great service
The shop assistant (Maihraz I think was his name) was extremely helpful.I would definetely recommend. The hub works fine.
21 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
Thanks for sharing your experience, AP 😊 Great to hear Mairhaz made your visit smooth and that your hub is performing well; we really appreciate your recommendation 💙 -Arvind
Very good services
18 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
Hello Ricardo, this is really lovely to hear, thanks for the review! -Suhaas
It was very helpful and informative how…
It was very helpful and informative how Cris helped us. Very good service.
18 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
Hey there, it's great to hear that Cris made the process quick and easy for you. Thanks for the awesome 5 ⭐ review! -Afaq
very helpful and approacha
17 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
Hey Irma, that's marvelous! 🌸 We’re so glad you marked your happiness with a brilliant 5 ⭐ -Ashifa
Szlavik is very well
12 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
Hi Adwi, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
It was really great
It was really great, we had so much help from Chris and also the team.
9 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
Hey.
Thanks! Your review is really appreciated. -Pete
Went in today to buy a new data plan…
Went in today to buy a new data plan and had a lot of questions and worries. Leong and Neuza were both super helpful and patient! I can’t recommend their services enough!! They made the experience very smooth and enjoyable.
5 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
Thank you for taking the time to leave such thoughtful feedback, Alessia! So glad Leong and Neuza made the whole process easy and seamless for you. 🙌 -Veronica
Amazing customer service
Amazing customer service. Leong was kind, friendly, patient and explained to me every single technological question I had.
It’s nice to come to the three shop and find that type of support.
Thank you
3 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
🎉 Brilliant feedback, Angela! We’re so pleased your visit left you feeling supported and valued at our shop 🙌 Thank you for sharing your experience—it means a lot to us. -Shivam
great customer service thank Leong
great customer service thank Leong
2 February 2026
Unprompted review
Reply from Three UK - 3Store Strand
Thanks for the glowing review, Kai ⭐. We’re so pleased Leong’s customer service left you happy and satisfied ❤️. -Shivam
Reply from Three UK - 3Store Strand
Hi Oliver, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Minhaz. -Prabhjeet
The staff was very helpful and…
The staff was very helpful and informative.
20 January 2026
Unprompted review
Reply from Three UK - 3Store Strand
Wow, Steve! It feels amazing to know that our staff was able to sort everything out and make your experience smooth. Thank you for taking the time to leave such an incredible 5⭐ review! -Ayesha
Szlavik was very helpful with getting…
Szlavik was very helpful with getting us a new SIM card and UK service plan great experience overall!
14 January 2026
Unprompted review
Reply from Three UK - 3Store Strand
That’s impressive! We’re delighted to hear that Szlavik’s support in setting up your new SIM and plan made such a positive difference 😊 Thanks for sharing your experience, Emma 🌟 -Arvind
Very good service
Very good service, the customer advisor Szlavil was super supportive and explained whole procedure
13 January 2026
Unprompted review
Reply from Three UK - 3Store Strand
Your thoughtful feedback is much appreciated, Gabriella. We’re so pleased Szlavil was able to support you and make each part of the process easy to understand. Wishing you a bright day ahead! -Ayesha
Excellent helpful and professional…
Excellent helpful and professional service from Slavik and Neuza
You should keep them employed
9 January 2026
Unprompted review
Reply from Three UK - 3Store Strand
That’s fantastic! We’re so glad Slavik and Neuza were able to provide the support you needed. They’ll be thrilled to know their efforts were truly appreciated. Thank you so much for the 5⭐ review! -Neha
Discovery session with Cris at three
Discovery session with Cris at three, help me set up the tablet and phone. Great!
8 January 2026
Unprompted review
Reply from Three UK - 3Store Strand
Hey Marian :) That's exciting, we hope you have a great time with your devices now that Cris has gotten you connected. We appreciate you taking the time to write an awesome review -Scott
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