Firstly I got what I came for which is great and I got good tips on how to improve my monthly package while getting an upgrade on a new Phone. Top class !! Szlavik on the Strand was particularly help... See more
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Great customer service from slavyic(apologies on the name spelling)explained everything clearly really helpful on advising what would be best for our budget and threw in a few extras..Phone now set up... See more
Company replied
Szlavik was an amazing customer adviser and helped me a lot in the store. He had the patience to deal with my phone issues and was very understanding explaining everything to me. Thanks Three!
Company replied
Very helpful and nolagable.
Company replied
Company details
About Three UK - 3Store Strand
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
436 Strand, WC2R 0QN, London, London, United Kingdom
- 02073799415
4.9
Excellent
95 reviews
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Cris our assistant was absolutely…
Cris our assistant was absolutely fantastic
3 January 2026
Unprompted review
Reply from Three UK - 3Store Strand
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Szlavik helped me out alot today much…
Szlavik helped me out alot today much appreciated
2 January 2026
Unprompted review
Reply from Three UK - 3Store Strand
Hey Abdel, that’s impressive! We’re so glad to hear that Szlavik helped you have such a positive experience. Thank you for sharing this amazing 5⭐ review! -Veronica
Szlavik was very very helpful
Szlavik was very very helpful. He did my upgrade and my data transfer via discovery.
Neuza was also helpful and gave me useful information.
22 December 2025
Unprompted review
Reply from Three UK - 3Store Strand
That’s fantastic, Greg! We’re thrilled Szlavik and Neuza could provide the support you needed. Thank you so much for the 5⭐ review! -Neha
This store is always super helpful
This store is always super helpful, any issues the whole team always do their best to help, especially Neuza who is very knowledgeable.
18 December 2025
Unprompted review
Reply from Three UK - 3Store Strand
Hey Sandra, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Have a very good customer service in 3…
Have a very good customer service in 3 store at Strand. Thanks to Leong allway have patience to go through things that i dont understand on my phone with discovery sessions.He is a asset to your company.
11 December 2025
Unprompted review
Reply from Three UK - 3Store Strand
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Thanks for Leong helping me to sort my…
Thanks for Leong helping me to sort my email and good service very appreciated
10 December 2025
Unprompted review
Reply from Three UK - 3Store Strand
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great experience managed to get…
Great experience managed to get everything sorted with Szlavik
8 December 2025
Unprompted review
Reply from Three UK - 3Store Strand
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
Szlavik - great help!
Szlavik - This is Discovery
Szlavik was really friendly helpful and listened to what I needed and helped me find the right option. He really efficiently helped me set up my new phone and transfer all my data so I wouldn't lose anything. Thanks very much for a really smooth experience!
8 December 2025
Unprompted review
Reply from Three UK - 3Store Strand
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with our retail staff. I'm sure they'll be thrilled to see this -Maxine
Neuza was really helpful and super…
Neuza was really helpful and super knowledgeable! Great experience!
4 December 2025
Unprompted review
Reply from Three UK - 3Store Strand
This is what we like to hear, Norma. Thanks for the 5⭐ review! Great work Neuza 🎉 -Jade
Szlavik have been very helpful
Szlavik have been very helpful. Sorted out my sim issue. Amazing discovery. Very helpful and amazing person!
3 December 2025
Unprompted review
Reply from Three UK - 3Store Strand
Hello Osasu, this is what we love to hear from our customers! We’ll be passing your feedback on! -John
Szlavik was great!
I bumped into this branch by accident for help in turning my SIM into an e-sim; Szlavik was so efficient with the This is Discovery service- he got me set up- I was in and out within 15 minutes. Friendly, comfortable, and easy to talk to!
1 December 2025
Unprompted review
Reply from Three UK - 3Store Strand
We're glad to hear that Szlavik was prompt and professional in helping you get set up with an eSIM. Your great review is much appreciated, Afsar :) -Scott
Great service by all of the team…
Great service by all of the team members, specifically the store manager. She was extremely knowledgeable and sorted out a great deal.
29 November 2025
Unprompted review
Reply from Three UK - 3Store Strand
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Neuza was amazing
Neuza was amazing, I've been a customer of Three for a long time and this was the best Black Friday deal I could have gotten! They also did Discovery helping me set up my new phone! 10/10
28 November 2025
Unprompted review
Reply from Three UK - 3Store Strand
Hey Eliane, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Good service szlavik
25 November 2025
Unprompted review
Reply from Three UK - 3Store Strand
Hey there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Everything went well
Everything went well. Szlavik was very helpful. He introduced a much better deal than I have expected. Especially the This Discovery session. I appreciate his patience and his willingness to help. It means a lot to me. I wish him success and happiness in his life. Thank-you kindly!
24 November 2025
Unprompted review
Reply from Three UK - 3Store Strand
That's what we like to hear, R.D. We're really pleased that Szlavik took his time to find you a suitable deal that you're happy with, and we're grateful for your kind words about him and the service :) Thank you -Scott
Very helpful and nolagable.
24 November 2025
Unprompted review
Reply from Three UK - 3Store Strand
Hi Alexander, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Thanks Leong
Thanks Leong. Help me set up my Wi-Fi. And give me a good deal thanks again.
22 November 2025
Unprompted review
Reply from Three UK - 3Store Strand
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Very helpful
Very helpful. I had a software mishap on the 13th November. I visited the Strand store on the off chance that someone could help me. Within ten minutes it was all sorted. I was also made aware of black Friday offers. 10 out of ten. Very happy customer.
14 November 2025
Unprompted review
Reply from Three UK - 3Store Strand
Thanks for your feedback, Kevin, and it's lovely to hear that you enjoyed great customer service during your store visit. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Strand
Thanks for your feedback, Mathias, and it's lovely to hear that you enjoyed great customer service from Szlavik. We appreciate you taking the time to share this with us. -Michael
Pauline is a really kind manager with a…
Pauline is a really kind manager with a lot of patient.A really kind person.
11 November 2025
Unprompted review
Reply from Three UK - 3Store Strand
Thanks for your feedback, Xinze, and it's lovely to hear that you enjoyed great customer service from Pauline. We appreciate you taking the time to share this with us. -Michael
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