Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Reviews shaping this summary
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
Company replied
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66k reviews
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Thank for helping me set up the phone…
Thank for helping me set up the phone Anna you are very kind:)
8 August 2026
Unprompted review
Reply from Three UK
Hey Nelda, we’re really glad to hear Anna made the phone setup process easy and left such a kind impression. Thank you for your feedback. 😊
-Three Social Media Team.
Very friendly and helpful lady
Very friendly and helpful lady. Very patient with us.
8 August 2026
Unprompted review
Reply from Three UK
Sweet, John! We’re so happy to hear that you had a wonderful experience with us. Thank you for the review! — Three Social Media Team
Great customer experience and deal
I had a great experience at the three store today. I had been to the store about a week ago and Marius served me but I had issues with completing my order so I had to return.
And on my next visit to the store, Marius was super helpful and provided the different options available for me with a great deal and he assisted with setting up my new phone.
My experience today at the store was smooth and with ease and hustlefree.
Thanks again Marius.
8 August 2026
Unprompted review
Reply from Three UK
Hi Rita, we’re delighted Marius made everything clear and easy for you and helped you get set up smoothly with your new phone. – Three Social Media Team
Uncomplicated
Simple, fast, & so helpfull & saved me some money aswell ..... Brett from north shields network 3
8 August 2026
Unprompted review
Reply from Three UK
Wow, Scott! Your review is next level awesome! 🎉 Huge shout out to Brett for making it unforgettable. 😉 — Three Social Media Team
It good Alltwen way today
8 August 2026
Unprompted review
Reply from Three UK
Hey Ghafar, thank you for sharing your feedback. We’re really glad to hear you had a positive experience. 😊
-Three Social Media Team.
I had a wonderful experience in store…
I had a wonderful experience in store Sal and Priyan and Sabrina
Everyone was helpful and good atomosphere in store
Excellent service
8 August 2026
Unprompted review
Reply from Three UK
Hi there, thank you for sharing your experience. We are glad to hear that Sal, Priyan, and Sabrina looked after you so well and made your visit so pleasant and welcoming.— Three Social Media Team
Jake the sales consultant was very…
Jake the sales consultant was very helpful with sorting out new contracts for myself and my son, finding us the best contracts for our phones. He was very friendly and professional. Great customer service.
8 August 2026
Unprompted review
Reply from Three UK
Hi Catherine,
Thank you for sharing your experience. We’re delighted to hear Jake supported both you and your son in choosing the right contracts. His friendly and professional approach is exactly what we aim for, and we’re glad it made a difference.
– Three Social Media Team
Jake helped out mine and my mums new…
Jake helped out mine and my mums new contract and was very helpful with figuring out the most cost effective contracts for us. Very friendly and helpful
8 August 2026
Unprompted review
Reply from Three UK
Hi there, your fantastic feedback is truly appreciated. We’re delighted to hear that Jake offered top quality support with your new contract and made choosing the ideal deal simple and stress free for you and your mum.
– Three Social Media Team
Del was very helpful and I had a great…
Del was very helpful and I had a great experience, thank you!
8 August 2026
Unprompted review
Reply from Three UK
Hi Daniil,
It’s great to hear Del looked after you and made your interaction enjoyable. Thank you for taking the time to leave a review.
– Three Social Media Team
Zamir was very patient & helpful
Zamir was very patient & helpful. He explained everything for me to make an easy decision.
8 August 2026
Unprompted review
Reply from Three UK
Hey Deborah, thank you for sharing your feedback. We’re really glad to hear Zamir made your experience a positive one. 😊
-Three Social Media Team.
I was served by Kai
I was served by Kai , such a lovely helpful guy , brilliant customer care . Thanks Kai
8 August 2026
Unprompted review
Reply from Three UK
Hi Sarah, your wonderful 5⭐ feedback is truly appreciated. We’re delighted to hear that Kai provided top tier support and created a warm, welcoming experience for you.
– Three Social Media Team
Good knowledge
Jack knows his stuff and very knowledgeable about the products
8 August 2026
Unprompted review
Reply from Three UK
Hi Foulet, thank you for sharing your experience. We are glad to hear that Jack looked after you so well and could share his expertise on our range during your interaction.— Three Social Media Team
Azeem is a great man so helpful
8 August 2026
Unprompted review
Reply from Three UK
Hey Mirac, thank you for sharing your feedback. We’re really glad to hear Azeem made your experience a positive one. 😊
-Three Social Media Team.
excellent customer service
excellent customer service. Samuel was very informative and knowledgable and extremely helpful. Good value for money.
8 August 2026
Unprompted review
Reply from Three UK
Hi Sarah,
Thank you for your lovely feedback. We’re delighted to hear Samuel provided clear, knowledgeable support and helped you feel confident with your choice. We’re glad you found great value too.
– Three Social Media Team
Reply from Three UK
Hi Pertinent, lovely to know you felt well looked after during your visit. — Three Social Media Team
I went into the store to renew my…
I went into the store to renew my contract and ask a few other questions. I received an outstanding service. Connor could not have been more helpful. He went above and beyond. I’m delighted with the deal he was able to get me.
8 August 2026
Unprompted review
Reply from Three UK
Hi Andrew, thanks for the brilliant feedback. We’re happy to hear Connor delivered exceptional support with your contract renewal, assisted with your queries and secured an ideal deal without any hassle.
– Three Social Media Team
I came into three wood Green and Farhin…
I came into three wood Green and Farhin helped me out a lot and gave me a great offer, excellent service from him and all the staff. Would visit again . Thanks farhin
8 August 2026
Unprompted review
Reply from Three UK
Hi Rizwan, thank you for sharing your experience. We are glad to hear that Farhin and the Wood Green team looked after you so well and made sure you walked away with a brilliant deal.— Three Social Media Team
Excellent customer service
Olivia listened to what I was looking for, explained the options in easy jargon-free language and didn't try to push sales. Her customer friendly behaviour led me to return to the store to make a purchase when other places did not match her behaviours. Thank you Olivia!
8 August 2026
Unprompted review
Reply from Three UK
Hi Kate, we’re glad Olivia made everything clear and comfortable for you. Thank you for sharing your experience. – Three Social Media Team
Jacob in store was such a help and very…
Jacob in store was such a help and very knowledgeable about my problem which has now been resolved
8 August 2026
Unprompted review
Reply from Three UK
Hi Susan, thank you for sharing your experience. We are glad to hear that Jacob stepped in with the right expertise to get that matter completely sorted out for you.— Three Social Media Team
Michael was brilliant
Michael was brilliant, very helpful and informative
8 August 2026
Unprompted review
Reply from Three UK
Hi Natalie, we’re glad to hear Michael was helpful and shared everything clearly. Thank you for sharing your experience. – Three Social Media Team
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