Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66k reviews
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Great service from Dean
10 August 2026
Unprompted review
Reply from Three UK
Hi Andrea,
We appreciate you taking the time to leave a review. It’s wonderful to know Dean looked after you so well.
– Three Social Media Team
Great customer service
Great customer service! Sona was great and very helpful. Would highly recommend
10 August 2026
Unprompted review
Reply from Three UK
Arman, thank you for the review. We're overjoyed that Sona made your experience outstanding. It’s great to know you’d recommend us, and we wish you a fantastic day. 😊 – Three Social Media Team
Thanks to Keisha I had a smooth…
Thanks to Keisha I had a smooth experience. Her customer service was good.
10 August 2026
Unprompted review
Blagovestka who helped me was very…
Blagovestka who helped me was very patient and helpful
10 August 2026
Unprompted review
Reply from Three UK
Hi Patrick, thanks for sharing your 5‑star experience ⭐. We’re glad Blagovestka made your visit feel well‑supported. – Three Social Media Team
Nik in Basingstoke went above and…
Nik in Basingstoke went above and beyond to help us out with an upgrade and swap over of phones. He is a phone genius and has the most amazing customer services skills.
10 August 2026
Unprompted review
Reply from Three UK
Thank you so much for the wonderful feedback, Nash! Nik is a credit to our Basingstoke team, and we are so glad he could make your phone swap so easy. Have a great day! ☺️ — Three Social Media Team
Patient and extremely helpful
Ryan was extremely helpful and extremely patient whilst helping my elderly mother and her partner.
Sorted mum out with exactly what she needed and gave us the best deal for her.
10 August 2026
Unprompted review
Reply from Three UK
Your shout-out is WOW 🎯 Latkea. We're delighted Ryan took the time to find exactly the right fit for your mum and helped secure the right offer too. Wishing you lovely moments ahead 🌟
- Three Social Media Team
Thank 😊 you for helping me set up my…
Thank 😊 you for helping me set up my new device
10 August 2026
Unprompted review
Reply from Three UK
Thank you, Theresa. It was my absolute pleasure to help you get your new device all set up and ready to go. 😇 - Three Social Media Team
Stefanie was great to talk to and get…
Stefanie was great to talk to and get my issues ressolved for my broad band needs for the day and to find what suited my beeds and requirements most.
10 August 2026
Unprompted review
Reply from Three UK
Lee, thank you for your feedback. We’re happy to hear that Stefanie made your experience fabulous. Hope you have a wonderful day! 😊 – Three Social Media Team
For great help, Martin's young man!
His witty sense of humour and the fact Martin cleaned up my phone!
He went the extra mile, giving advice on my plan.
Great job and quick too
10 August 2026
Unprompted review
Reply from Three UK
Hi Debs, it’s lovely to hear your phone was taken care of, the plan advice was useful, and Martin brought a personal touch to the experience. We’re glad everything was handled quickly and with care. — Three Social Media Team
Make your move away from Three and you…
Make your move away from Three and you will thank yourself later
They have charged me for over 4 months for the device plan that has been closed and paid in April
They're blaming me for signing a contract with them through 3rd party
They have premeditated this as it is in the T&Cs.
3 August 2026
Unprompted review
Reply from Three UK
Hi Sergiu,
We're sorry to hear this has been your experience. We can understand why you'd be concerned if you've continued to see charges after believing your device plan had been completed and paid off.
As we're unable to access account details on this channel, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. They'll be able to review the charges applied to your account, check the agreement details and explain what's happened. 💜
Jon was awesome as always.
Jon was awesome as always.
Helped me get the best deal on the best device for me and helped me from start to finish.
10 August 2026
Unprompted review
Reply from Three UK
Love this energy 🎉 Sue. We're pleased Jon helped find the device and deal that fit just right 💙
- Three Social Media Team
Thank you
Really happy with the service in store, my phone had started playing up and Sheree was more than happy to sort the issue for me thank you
10 August 2026
Unprompted review
Reply from Three UK
Hey William! Boom! 💥 Sheree totally nailed it today, and we’re so glad she got your phone completely sorted for you! 🙌✨ — Three Social Media Team
Metin was great
10 August 2026
Unprompted review
Reply from Three UK
Hi Dorothy, we’re really glad to hear Metin made your experience smooth and helpful. Thank you for the 5 ⭐ review. - Three Social Media Team
Reply from Three UK
Hey Hamza, thank you for sharing this feedback! We’re thrilled TJ made the upgrade process smooth and easy for you. 😊 – Three Social Media Team
Whenever I come into the Castleford…
Whenever I come into the Castleford store all the staff are very helpful even if it's a little query that I need help with. Saw Karen today who again helped me with my WiFi issue.
10 August 2026
Unprompted review
Reply from Three UK
Thank you, Bob. We're absolutely delighted to hear that our Castleford team always takes great care of you, no matter how big or small the query. It's wonderful to hear that Karen was able to get your Wi-Fi issue sorted out for you today. 🥰 - Three Social Media Team
Miss
Very friendly and very helpful. Currently in training but deserves to work at Three as he knows what he’s doing and explains every tiny detail about their phones and bundles.
10 August 2026
Unprompted review
Reply from Three UK
Thanks so much! We’re delighted you had such a positive experience with us, and your kind words mean the world to our team. 😊 – Three Social Media Team
The customer service was amazig by both…
The customer service was amazig by both nayeem and oumar
Not only sortrd me out with the best trade in offer ona upgrade but also helped me transfer ans set uo new device and watch.
10 August 2026
Unprompted review
Reply from Three UK
Hey Valerie! Thank you so much for ⭐⭐⭐⭐⭐ review about Nayeem and Oumari! Hope you have a wonderful day 🙂 — Three Social Media Team
Taqs in the Aberdeen store was very…
Taqs in the Aberdeen store was very helpful and really friendly to talk to whilst sorting out new SIM cards for us and our kids
10 August 2026
Unprompted review
Reply from Three UK
Your shout-out is WOW 🎯 Jodie. We're delighted Taqs made sorting the SIM cards for the whole family feel easy and enjoyable 💙
- Three Social Media Team
David was so helpful and got us sorted…
David was so helpful and got us sorted with home broadband thank you so much.
10 August 2026
Unprompted review
Reply from Three UK
Hi Karl, good to know your home broadband is now set up, with David’s support helping things run smoothly. We’re glad everything was sorted for you. — Three Social Media Team
Kola was so helpful and offered a…
Kola was so helpful and offered a solution to the issue with my phone .
I must say his customer service was exceptional! I would rather travel to see him at that store than go to my local store.
10 August 2026
Unprompted review
Reply from Three UK
Hi Nicola,
We appreciate you taking the time to leave a review. It’s great to hear Kola supported you so well and got things sorted. Your kind words mean a lot to the team.
– Three Social Media Team
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