Three UK Reviews 

Mick has been so helpful and patient helping me choose the right phone and package. He got the price down for me and explained everything, including EU roaming and charges and the best options . Thank you so much for outstanding service, lovely staff and value for money 😊

Walked in, stated what I wanted, advised of options, happy with price. All took, less than 15 mins and saved money.
Paul had assisted me a week earlier to change the account my direct debit was time taken from. All very straight forward. In and out in 5 mins. Today, again, he listened to wgat I wanted, advised the package and no fuss or hassle. Brilliant. Custimer service at its best.

Hi,

Subrata customer service and kindness was over the top, he have value knowledge about all range and productos on the market, great adviser and amazing explanation in detail about all Sim, mobiles, contracts, really professional, thank you highly recommended.

Switched from personal to a business account, was informed by staff at the Edinburgh West Princes Street branch (now closed) there'd be some correspondence but just ignore it, it'll sort itself out. Ended up with a £172 default registered against me personally. Attempted complaining many times, either via their business WhatsApp or in writing, but Three UK have ignored, pretended the personal account number didn't exist. Staff at the branch also tried to resolve, but even they gave up eventually & returned the paperwork to me. Still unresolved some 4 years after it started! Last week I finally rid myself & my business of Three UK...enough was enough!

I'm a long term customer of Three, and I am eager to be rid of them.

They do everything possible to give their current customers a bad deal. You will see different offers (cheaper) on their website to the app (what is offered to you personally) even without new customer clauses.

I've had two brand new device-only contracts with Three, and both times (once in store, once online) they adjusted my current sim-only contract to a worse contract without any obvious statement or just straight up not given a choice. For example, being on a 20GB/month for £15 switched to a 20GB for £21/month even though there are much better offers available on their own site.

Unfortunately due to an emergency device battery failure over a year ago I was forced onto a 1.5 year contract to get a replacement, and after they again gave me a terrible enforced sim contract for no reason I vowed I'd get away from them ASAP and make sure any friends and family abandoned them too.

I think the practices of pushing bad deals to existing customers is just bad.

What once was a great provider with included EU roaming has turned to a money grab with some of the worst deals available.

Do yourself a favour and look at offerings from literally any other provider, Three will generally be beaten with no competition. The only way I believe Three get customers is on-paper lower device-only plans, but then enforcing unusually expensive sim plans that aren't otherwise available on their site. Don't be fooled.

Very helpful, thank you Adrian

sonum was really pleasant and helpful and went above and beyond to ensure I received a great customer experience

As someone who is not confident with technology, Hannah was incredible and made the process of upgrading super simple whilst meeting all of my needs in getting me the best deal for my budget. Also, she was incredibly welcoming and super helpful. I would rate my experience 10 out of 10!

Zamir in Dewsbury was very helpful when looking to take out a 5G router and even went above and beyond to set up the Device, it was a great help and meant I had internet in the first day in my new flat!

Grayson was courteous, efficient, very helpful and explained my options clearly in minimal time. A grest expetience. They were alsp grest to talk to, interesting and clevet. A great ambassador for Thee. Thanks Grayson.

Xavier is very knowledgeable,he is extremely friendly

Folkestone branch, Shree was absolutely amazing and fantastic. What a gem for Three in Folkestone to have such calibre of staff, having Shree serving costumers.

Nathan was very helpful and helped with setting up my new phone. 10/10 service!

Zak and hadil were amazing and very helpful.

Really great advice, explained everything very clearly and got me a great deal. Thankyou Wojtek

I was helped today by Jenny. She was extremely kind and helpful with allowing me to choose the right plan for me! Overall excellent experience.

No rush helped me through my purchase to find the right option

I’m hoping my experience is as good and professional as the sales man in the Guildford branch . Unfortunately no name attached to the sale or emails but he was so helpful.

Special thanks to Ajay for looking after my phone upgrade