Toomey Motor Group Reviews 

3,829
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and highly knowledgeable, making interactions pleasant and productive. Many people highlight the excellent service and customer care, noting efficiency and clear communication throughout their interactions. Consumers appreciate the smooth user experience, with many feeling well-informed and looked after from start to finish. However, some people experienced challenges with communication and after-sales support, reporting difficulties reaching staff and feeling that their concerns were not adequately addressed or that promises were not always upheld.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Users describe positive interactions with service, highlighting excellent, professional, and efficient... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting excellent and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as efficient,... See more

Product

Reviewers mention ambiguous feedback about product, with some expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience! Freddie dealt with the sale from start to finish. Communication was on point whether it be a phone call or emails. We wasn’t pushed into anything but when we decided on the OMODA 7... See more

Company replied

Rated 5 out of 5 stars

Received first class service and professionalism from Connor at Toomey Chery Southend. Him and his manager, Aymane, assistied us greatly following an accident in our new car. Thankfully the new (new)... See more

Rated 5 out of 5 stars

I had a puncture (unbeknown to me as I thought it was a problem with either the valve or the tyre monitoring system!) It transpired it was a double but slow puncture which was not reparable. When Toom... See more

Rated 5 out of 5 stars

Very pleasant and smartly dressed staff, and seen on time. A 'while you wait service' carried out in a reasonable time. Comfortable waiting area. One down side, which is common to so many car dea... See more


Company details

  1. Car dealer
  2. Vehicle Dent Removal Service
  3. Vehicle Parts Shop
  4. Vehicle Repair
  5. Motor vehicle dealer
  6. Used car dealer

Written by the company

New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(3,829)

2,172 reviews in the last 12 months

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Rated 5 out of 5 stars

EXTREMELY SATISFIED CUSTOMER

I WAS MET WITH A VERY POLITE & PROFESSIONAL JAMIE WHO CHECKED ME IN. GRAHAM WAS VERY PROFESSIONAL AND HELPFUL, HE SHOWED ME TO THE COURTESY CAR, MOVED BAGS FROM MY CAR TO COURTESY CAR AND MADE SURE I WAS COMFORTABLE BEFORE DRIVING AWAY. MY SERVICE, MOT & WINDOW REPAIR WERE DONE BY 3.30PM. WHEN I COLLECTED MY CAR JAMIE WAS EQUALLY AS HELPFUL AND MOVED BAGS BACK INTO MY CAR. BOTH JAMIE AND GRAHAM ARE A CREDIT TO THE SERVICE DEPARTMENT AT HYAUNDI :)

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service again from Jamie & service team.

Hyundai made contact well in advance of my MOT & annual service being due. This gave me good opportunity to schedule it in with minimum worry of fitting it in!
The video inspection is a great idea - interesting to see what is actually inspected! & hear feedback as it is found. Thank you Leon
We’ve been dealing with Hyundai Southend for many years now, Jamie Barrett on your service team always gives clear & helpful advice as needed, and has a really pleasant & caring way of dealing with all his customers. He’s a great member of your team.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Malkin was a delight to deal with...

Sarah Malkin was a delight to deal with throughout. From the moment we rang her with our car problems on Friday to arranging to drop the vehicle off the following Wednesday she was the epitomy of understanding.
A pleasure to deal with...
Karen Wilby

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Olivia was very helpful

Olivia was very accommodating and customer service was spot on, what was a lengthy problem, Olivia made it go away, she booked quickly and kept me informed throughout. Fingers crossed its fixed but have no worries if I need to go back as Olivia has said to let her know if I have any further issues she will do her best to get it in ASAP

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Just had a body shop repair on a scrape…

Just had a body shop repair on a scrape on the door on my Tucson due to be being slightly closer to an iron gate than I thought I was! The service I have had from them has been superb, with a courtesy car delivered and my car collected due to my circumstances at the time. Final finish was perfect, couldn't have been better and the service was courteous and informative at all times.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Jamie in the Service Dept of Hyundai

From the start, Jamie in the service dept of Hyundai, welcomed me with a smile, confirmed time for a while you wait service. The time anticipated was beaten by 30mins, much to my satisfaction. Pleasant throughout. Nice experience.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Had new tyres replaced at very short…

Had new tyres replaced at very short notice , very impressed that Jamie booked the car in at short notice and only a short wait for the new tyres, will be using toomeys to maintain my car in the future

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jamie

Excellent service from Jamie. Was easy to get a convenient appointment when I called, online check in was efficient and allowed me to specify exactly what needed looking at and the work was completed really quickly. Will be back for all future servicing.

14 July 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello Daryl,

We're pleased you had a great experience with us! We'll make sure to pass along your kind words to Jamie, and we look forward to serving you again in the future.

Kind regards, Toomey Motor Group.

Rated 5 out of 5 stars

Jamie was more than hopeful and made my…

Jamie was more than hopeful and made my experience there a lot smoother whilst waiting for my car. He was more than helpful and provided a service beyond any expectation. I am so happy that I have chosen toomey. The staff within the showroom were extremely receptive and accommodating as well as the service team who done an amazing job in the repair of my car. I could not recommend them enough.

13 July 2026
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service
Very polite and friendly customer service from Ellie at reception.
My car was cleaned and the service was completed in the agreed time frame.

Thank you

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Sarah was incredibly helpful

Sarah was incredibly helpful. Great service highly recommend 🥰

13 July 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello James,

We're happy to hear that Sarah provided you with great service! Thank you for taking the time to share your positive experience with us.

Kind regards, Toomey Motor Group.

Rated 5 out of 5 stars

Car service

Jamie was friendly and helpful , told me about software & how much time that would add to my wait. I had chosen to wait while car was serviced . Tea and coffee available . It took exactly how long I was told it would take .

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Jamie = 🌟

Jamie is always super helpful and friendly.

13 July 2026
Unprompted review
Toomey Motor Group logo

Reply from Toomey Motor Group

Hello DeeJay,

We're delighted to hear that you had an amazing experience with us! Thank you for sharing your kind words, it means the world to our team.

Kind regards, Toomey Motor Group.

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