Up to yet ok but very disappointed that when your told you get years AA cover after email sent by AA to activate it’s for one roadside visit !! Hoping my hold warranty I’ve purchased is genuine, they... See more
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Over all pleasant service and very affordable prices. The only hiccup was that we where told that keys are low battery but promised by the seller that they just put brand new ones in and when get hom... See more
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Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly a... See more
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Transaction was very nice and smooth. Kept me updated through every process through emails and when I came into the actual building the staff were very friendly. Simon who dealt with the actual tran... See more
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Company details
- #51 of 55 best companies in Used car dealer
- #84 of 90 best companies in Car dealer
- #44 of 45 best companies in Motor vehicle dealer
Written by the company
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contact info
4.0
Great
15k reviews
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Replied to 98% of negative reviews
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Dipesh was very knowledgeable and made…
Dipesh was very knowledgeable and made the process straightforward. He explained everything clearly and didn’t push me to make a decision, which I really appreciated. It all felt very organised, and there weren’t any hiccups along the way. The best part was being able to drive the car home the same day, which was really convenient. I’ll be using their services again in future.
22 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your fantastic feedback! We’re delighted to hear that Dipesh made the process straightforward and took the time to explain everything clearly without any pressure.
It’s great to know everything felt organised and that you were able to drive your new car home the same day. We really appreciate your kind words and look forward to welcoming you back to V12 Sports & Classics in the future! 🚗😊
Car great ,warranty Dodgy
Bought a car last October from the Wolverhampton branch and gave them a good review. I have in recent months changed my opinion but for some reason can't change my review. So here is a new one.
Car was great initially even though the rep was more interested in selling the warranty and paint work protection . Cars are at the top end of market value , well presented until you look closer. They all have an AA check which is a basic one. I had a short test drive and then the sell started. I bought the warranty but not the paint protection, which they then threw in for free ( because they jumped the gun and did it before I had said yes ). Now the issue. Car developed a major steering issue out side of the 3 month warranty so no problem let's use the expensive warranties 2000 warranty I was sold ....gold cover no less.....
Not worth the paper it's printed on. More loop holes than my granny's knitting and they insist you use there chosen garages for the inspection to verify the issue. Where they will then say it isn't covered.
If you do decide to buy a car from V12 just be mindful and don't buy the addons as they are a scam . I did approach V12 about there extended warranty they sold and they said it's nothing to do with them take it up with warranties 2000 . Utter tosh .
18 October 2025
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to share your updated experience. We’re sorry to hear that your opinion has changed since your original review and that you’ve been disappointed with the warranty process.
We understand your concerns regarding the steering issue and the experience you’ve had when trying to make a claim through the extended warranty. We appreciate that this has been frustrating, particularly given the circumstances you’ve described.
Your feedback has been noted and passed to the relevant team for review. We’re sorry that your experience has not met the standards we aim to provide.
I recently purchased a Tesla Model Y…
I recently purchased a Tesla Model Y from V12 Sports and Classics Hinckley. The process started with an easy online enquiry, which was handled quickly. I had a lot of questions about the car during the test drive, and these were answered clearly and helpfully. I had a couple of small issues with small chip on windscreen But was given some money off the sale price to get it repaired. And the car wasnt charged at pick up but again the cost to charge was refunded. The whole experience felt straightforward, and their responsiveness made things move along smoothly.
21 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to share your detailed feedback! We’re delighted to hear that your online enquiry was handled quickly and that our team was able to answer your questions clearly during the test drive.
We’re pleased that we could help resolve the concerns regarding the windscreen chip and charging by offering a contribution towards the repair and refunding the charging cost. It’s great to know that, overall, you found the process straightforward and our team responsive.
Thank you for choosing V12 Sports & Classics Hinckley, and we hope you enjoy your Tesla Model Y! 🚗⚡
Amazing experience
Amazing experience. Everyone was nice and polite and helpful. Test drive was long enough to experience how is car driving. Especially big thanks to Mia and Dean with all process.
27 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your fantastic feedback! We’re delighted to hear that you had an amazing experience and found the team friendly, polite and helpful.
It’s great to know you had plenty of time on your test drive to get a feel for the car. We’ll be sure to pass your special thanks on to Mia and Dean for making the process such a positive one.
Thank you for choosing V12 Sports & Classics, and we hope you enjoy your new car! 🚗😊
Really attentive sales people
Really attentive sales people, not pushy at all and a very speedy process!
23 August 2026
Reply from V12 Sports And Classics
Thank you for your fantastic feedback! We’re delighted to hear that you found our sales team attentive and helpful without being pushy, and that the process was quick and straightforward.
We really appreciate you choosing V12 Sports and Classics and taking the time to share your experience. We hope you enjoy your new car! 🚗😊
Went to purchase a car on 26/8/26
Went to purchase a car on 26/8/26
Great customer service by Josh.
Friendly and very helpful. Pleased with service and purchase of vehicle
26 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your lovely feedback! We’re delighted to hear that you had such a positive experience when purchasing your vehicle with us on 26/08/26.
It’s fantastic to hear that Josh provided friendly, helpful and great customer service throughout your visit. We’ll be sure to pass your kind comments on to him.
Thank you for choosing V12 Sports and Classics, and we hope you enjoy your new vehicle! 🚗😊
Absolutely terrible experience with…
Absolutely terrible experience with V12. I dealt with Cameron on 25/08 and was repeatedly told I was approved for finance. I even asked if I was 100% leaving with the car that day before paying £417 for insurance — I was told yes.
I stayed until closing, then returned at 10:30am the next morning, only to be told at midday that I wasn’t actually approved and needed to find an external lender.
A complete waste of my time, and I’m now £417 out of pocket because of the information I was given.
I understand finance can be declined, but the communication and customer service were absolutely shocking. Would not recommend.
26 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to share your experience with us. We completely understand your frustration and appreciate you bringing your concerns to our attention.
Just to clarify, finance being approved in principle is not the same as receiving final approval. All finance applications remain subject to the lender completing their full assessment and final checks, and an approval in principle does not guarantee that the finance agreement will be approved.
We understand that you should not have been given confirmation of the finance being fully approved until the lender had completed its final checks and approval. Our Aftersales Team are currently looking into the circumstances surrounding your experience and will be in contact with you directly to discuss this further.
We really appreciate your patience and the opportunity to look into this for you, and we hope to resolve your concerns as quickly as possible.
Poor after sales and customer service
I was told the car had good service history and will be serviced by the sales representative, however the car only has 1 history and the v12 sports and classic refuse to help me out. I have lost all trust in them. Contacting them is also pointless
9 July 2026
Reply from V12 Sports And Classics
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience and understand your concerns regarding the vehicle’s service history.
Our vehicles are supplied in line with the information available to us at the time of sale, and we appreciate that having clarity around a vehicle’s history is important when making a purchase.
We always advise asking to see what service history the vehicle has whilst you are on site looking at the vehicle.
We are sorry for this experience, if you wish to discuss further please do not hesitate to contact us.
Great car experience
The staff at V12 Sports and Classic Vehicles were polite and knowledgable about their cars and after sales care. They explained various stages of the process in a way I understood.
9 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your lovely feedback! We’re delighted to hear that you found our team polite, knowledgeable and helpful throughout your experience with us.
It’s great to know that the team took the time to explain each stage of the process clearly and made sure you understood everything, including the aftersales care.
We really appreciate you choosing V12 Sports and Classics and taking the time to share your experience. We hope you enjoy your new car! 🚗😊
Dont shop here if you think you will…
Dont shop here if you think you will get any help with there after sales.. they are useless.
Bought a car wrong tyres fitted and they are refusing to say they are wrong even though there AA report shows the wrong tyres. And I got a garage letter saying it but they are in denial. All there responses aint a real person!
16 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for sharing your feedback. We’re sorry to hear that you’re unhappy with your experience and understand your concerns regarding the tyres fitted to the vehicle.
We take matters relating to vehicle safety and specification seriously. Where concerns are raised, these need to be reviewed against the relevant vehicle and manufacturer requirements, along with any supporting information provided, before a decision can be reached.
We appreciate that you may feel frustrated with the process, however our responses are not automated and your concerns are being taken seriously.
We have recently been in contact with you regarding this matter, and our Aftersales Team are continuing to look into the information provided, including the reports you have mentioned, with a view to reaching a resolution.
Thank you for your patience and understanding while we work through this with you.
Absolutely terrible experience
We were told over the phone that the finance had been approved and so I went in and waited for 4 hours. They told me I would have the car that day so was willing to wait. They then said that the funds were just waiting to reach the account, so was told to come in first thing the following morning to collect the car.Arrived 10am was told upon entering that I was declined then spoke to someone else who said approved and to wait for handover of the keys etc.
After spending two days dealing with this, we then found out the finance had apparently been declined after waiting a further 2 hours!!!
The communication has been absolutely shocking. Different information has been given at different stages, and we have been left wasting time and being passed around trying to get a straight answer. Went on test drives and everything literally dangled the car infront of my face.
If the finance had not actually been fully approved, we should never have been told that it was and that the car would be ready to collect. This has caused unnecessary stress and inconvenience.
Would not recommend based on this experience. The way this has been handled has been completely unacceptable.
Waiting for managers response to this as needs to be rectified.
26 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to share such detailed feedback. We completely understand how frustrating it must have been to receive different information throughout the process and to spend so much time waiting for an outcome.
To clarify, finance being approved in principle is not the same as the finance agreement receiving final approval. All applications remain subject to the lender completing their full assessment and final checks, and an approval in principle does not guarantee that the finance will ultimately be approved.
We do understand your point that confirmation of the finance being fully approved and the vehicle being ready for collection should only be provided once the lender has completed the necessary checks and final approval has been received.
Our Aftersales Team are currently looking into the circumstances surrounding your experience and will be in contact with you directly regarding this. We appreciate your patience while this is being reviewed and hope to provide you with a clear response.
Great experience buying a pre-owned Tesla!
Daniel made the process of getting my Tesla Model 3 straightforward. Everything was simple, and the steps were easy to follow. Dean was great with helping me complete all the admin procedures.
13 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your fantastic feedback! We’re delighted to hear that Daniel made the process of purchasing your Tesla Model 3 straightforward and easy to follow.
It’s also great to hear that Dean was so helpful with completing all the necessary admin. We’ll be sure to pass your kind comments on to both of them.
Thank you for choosing V12 Sports and Classics, and we hope you enjoy your new Tesla Model 3! 🚗⚡😊
Car broke 1 week after purchase, was resolved at their cost.
I'm leaving this review because I had an issue with a car I bought from them, and you only really get to know what a company is like when things go wrong and you see how they handle it.
We bought a high-mileage Polestar 2. Unfortunately, one week after purchase (we didn't opt for any additional warranty), the car's heating system failed. Aftersales is handled by a third-party warranty company that was quite difficult to get in touch with and slow to respond. They sent me to a garage in Leeds for a diagnosis and told me not to pay them, but the garage demanded I pay the diagnostic fee (£115). I couldn't get through to the warranty company to resolve it on the spot, so I ended up paying.
It then took a few weeks from the initial diagnosis to getting the car repaired. The car was fully repaired, and I had some additional work done at the same time (12V battery changed and reduction gearbox oil changed). On the positive side, the repair was completed at their cost, and the diagnostic refund was applied toward the extra work I requested.
This would be a 5-star review if not for the wait and the difficulty in getting an answer regarding repair approval. However, the garage did right by the law and fulfilled their obligations.
Would I buy a car from them again? Yes. The new car was well-priced (though the trade-in allowance for our old car was a bit undervalued in my opinion), and the salesman wasn't pushy. The experience could have been better, but it's a second-hand car dealer—what do you expect!
26 April 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to leave such a detailed and balanced review. We really appreciate you sharing both the challenges you experienced and the positive aspects of your overall experience with us.
We’re pleased to hear that the repair was ultimately completed and that the diagnostic cost was resolved, and we’re grateful for your understanding regarding the processes involved with aftersales and third-party warranty providers.
We completely appreciate that waiting for repairs and trying to obtain updates can be frustrating, and your feedback regarding communication and response times is valuable to us. We’ll ensure your comments are shared with the relevant teams.
It’s also great to hear that you were happy with the vehicle, found our sales approach comfortable and would consider purchasing from us again. Thank you again for your honest feedback and for giving us the opportunity to put things right.
I advise anyone don’t get a car from…
I advise anyone don’t get a car from v12 Hinckley, firstly I got a bmw 420i on finance, I had the car a couple days and the engine light came on I contacted them directly they said get booked in to a garage I did they changed solenoids and did a oil change which they payed for but problem came back engine light on again they took it to a specialist which they said will cost about 6000 to fix as needs a whole new engine rebuild was either a camshaft and timing issue causing it, they then rufused to pay and swapped my car for a different one, so went up there I picked a Mercedes this time and after 1 day of having it engine light came on, next day I took it straight back and handed the keys to the manager and said I’m rejecting this one as well I don’t get how 2 cars I’ve had both had engine management light on within days of having them, so both going through rejection and having to wait for them to refund the money back to northridge I’ve been waiting like 3 weeks for them to pay the money back but still haven’t Evan sent the money to them I’m constantly emailing and ringing to find out what’s going on, if I cancel the direct debits I’ll get bad credit, I’m sure by law they have to pay the money back within 14days of rejection and it’s been 3 weeks, these past few months have been nothing but stress and money down the drain I advise people not to trust v12 they tried to scam me I would give 0 stars but won’t let me, at this point training standards need to be involved they say all vehicles are checked under AA yet eml light comes on within a day come on
31 May 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear how frustrating this experience has been and appreciate the concerns you have raised regarding both vehicles and the finance process.
We understand that having issues arise so soon after receiving a vehicle, followed by the need to arrange a rejection, can be extremely stressful. We also appreciate your concerns regarding the time taken for the finance position to be resolved.
We would like to reassure you that your comments are being taken seriously. Our Aftersales Team are looking into the circumstances surrounding your case, including the rejection and communication with the finance provider, and will be in contact with you directly to discuss this further and work towards a resolution.
We appreciate your patience while this is being investigated and hope to bring the matter to a satisfactory conclusion as soon as possible.
Visited this store last week and…
Visited this store last week and although I didn’t buy a car I must say the service was absolutely amazing, i couldn’t have been treated any better by the team, I was offered a drink, told all about the car I was interested in and there was no pressure at all! I will definitely be coming back here. Incredible service
21 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for your fantastic review! We’re delighted to hear that you felt so well looked after and enjoyed your experience with the team. Providing a relaxed, welcoming and pressure-free experience is really important to us, so it’s wonderful to hear that this came across.
We’ll be thrilled to welcome you back when the time is right. Thanks again for your kind words! 😊
vish
vish , was great helpful when we attended gave use all details and supported in ensuring car was ready to take away same day, within 2 hours we done everything with his support.
just one down side He couldn’t find the dog bowl for my dog to have some water while we was here :) but also dog friendly which was also great
24 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that Vish was able to make everything so smooth and get you on the road with your new car within just 2 hours. We’ll be sure to pass your kind words on to him!
We’re also really pleased you and your dog enjoyed the dog-friendly experience 🐶 — although we’re sorry Vish couldn’t track down the dog bowl! We’ll make sure we know where it is for your next visit.
Thanks again for choosing us, and we hope you’re loving the new car! 🚗
Rayyn was very good in handover really…
Rayyn was very good in handover really amazing Ash was good asw will come back
24 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that Rayyn made the handover such a great experience and that Ash was also able to help along the way. We’ll be sure to pass your kind words on to them both!
We really appreciate your support and look forward to welcoming you back again in the future. Enjoy your new car! 🚗😊
Aftersales
Unfortunately due to issues that came to light after purchasing my car from V12 Sports And Classics, I can only award one star, mainly for aftersales care. Overall very disappointing.
In reply to your standard answer, you need to be more joined up as a company and communicate with your other departments, especially the after sales, who I'm afraid put maximum profit before customer satisfaction.
15 August 2026
Reply from V12 Sports And Classics
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience following the purchase of your vehicle has left you disappointed, particularly regarding our aftersales service.
We take concerns about vehicle issues and the support provided afterwards seriously. We’d welcome the opportunity to look into what happened and understand where we fell short. Please contact our customer care team with your vehicle details and review information so we can investigate this further and work towards a resolution.
We appreciate your feedback and apologise for the frustration caused.
After sales is very poor
Overall, this was a disappointing experience, mainly due to the poor aftersales service.
During the purchase process, nothing seemed too much trouble. I raised a couple of issues with the vehicle and was assured they would be resolved without any problem. Based on those assurances, I went ahead with the purchase.
A few days later, after having to chase for an update myself, I received a call regarding the agreed repairs. I was offered a single appointment date which I could not attend because I was working away at the time. I asked whether there were any alternative dates available and was very flexible in trying to find a solution that would work for everyone. Unfortunately, I was effectively given a "take it or leave it" option, with no willingness to accommodate an alternative appointment.
What frustrated me most was that the salesperson, the same person who had initially assured me that the issues would be sorted without any difficulty, seemed unwilling to help and took a dismissive approach when I requested alternative arrangements. It got to the point where I had to email the company and remind them of their legal obligations before an alternative appointment was finally offered.
When the appointment eventually arrived, it had been double-booked, leaving me waiting around while staff tried to work out why I was there. The issues were ultimately dealt with, but the process involved an unnecessary amount of hassle and poor communication.
While i am happy with the vehicle, the aftersales service fell well below expectations and left me with a disappointing overall impression of the dealership.
21 July 2026
Reply from V12 Sports And Classics
Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that you’re happy with the vehicle itself, but we’re genuinely sorry that your aftersales experience fell short of the standard we aim to provide.
We understand your frustration regarding the communication, appointment arrangements and the difficulties you experienced when trying to find an alternative date. We also acknowledge that having your eventual appointment double-booked would have added further frustration to an already disappointing experience.
While we’re glad that the issues with the vehicle were ultimately resolved, we appreciate that the process should have been much smoother. Thank you again for your honest feedback, and please accept our apologies for the inconvenience and frustration caused.
Dan took the time to explain everything…
Dan took the time to explain everything about the car and guided me through the process thoroughly. Parvinder was helpful in handling my exchange car. I left with my queries fully addressed.
23 August 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your lovely feedback. We’re delighted to hear that Dan took the time to explain everything clearly and guide you through the process, and that Parvinder was helpful with your exchange.
It’s great to know that all your queries were fully addressed and that you left feeling happy with your experience. We’ll be sure to pass your kind comments on to Dan and Parvinder.
Thank you for choosing V12 Sports & Classics, and we hope you enjoy your new car!
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