Victoria's Secret Beauty Reviews 

3,953
TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

I really have to apologize, because I first wrote that this shop is not real, because I waited so long and the page looks kind of shady and I asked at Victoria Secret US and they couldn't find my name... See more

Rated 4 out of 5 stars

Tutto bello tranne la presenza on line di due differenti siti di Victoria's che creano confusione perché non condividono lo stesso catalogo. Non si capisce perché siano due siti.

Company replied

Rated 2 out of 5 stars

I can understand that they are holidays but I placed an order on December 18 and it is December 28 and it has not even been shipped. It's the first time I buy things from Victoria's Secret and I think... See more

Company replied

Rated 3 out of 5 stars

The products are amazing in so many ways, but sorry to have to tell you this, but the app and "chat" function are no good at all. It´s almost impossible to get in contact with them directly.

Company details

  1. Fashion accessories shop

Written by the company

Scopri i migliori prodotti corpo, le fragranze più delicate e i prodotti per la cura delle labbra: gloss, lucidalabbra e burrocacao. Spedizione rapida da Italia. Esplora la seducente collezione di pigiami e lingerie.


Contact info

3.4

Average

TrustScore 3.5 out of 5

4k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.4

All reviews

(3,953)

37 reviews in the last 12 months

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Rated 5 out of 5 stars
Victoria's Secret Beauty logo

Reply from Victoria's Secret Beauty

Gentile cliente,

la ringrazio moltissimo per il suo feedback.
L'occasione mi è gradita per porgerle i miei più cari saluti.

A sua completa disposizione,

Stefania
Victoria's Secret Beauty

Rated 5 out of 5 stars
Victoria's Secret Beauty logo

Reply from Victoria's Secret Beauty

Amable cliente,

Estamos muy contentos de su satisfacción con nuestro servicio y productos. Comentarios como el suyo nos ayudan a seguir dando lo mejor de nosotros.

Alexandra,
Victoria's Secret Beauty España

Rated 4 out of 5 stars

Tutto bello tranne la presenza on line…

Tutto bello tranne la presenza on line di due differenti siti di Victoria's che creano confusione perché non condividono lo stesso catalogo. Non si capisce perché siano due siti.

5 May 2024
Victoria's Secret Beauty logo

Reply from Victoria's Secret Beauty

Gentile cliente,

la ringrazio molto per la sua recensione.

La informo che il link del sito italiano è: www.victoriassecretbeauty.com, mentre quello americano è: www.victoriassecret.com

Resto a sua completa disposizione e la saluto cordialmente.

Stefania
Victoria's Secret Beauty

Rated 1 out of 5 stars

He pedido 19 pieces de underwear

He pedido 19 pieces de underwear, recibí solo 15. Intento llamar a la compañía, no respuesta.
I ordered 19 pieces of underwear but I ve got only 15.
No answer to call o to e-mail

28 December 2023
Rated 2 out of 5 stars

VERY LONG SHIPMENTS

I can understand that they are holidays but I placed an order on December 18 and it is December 28 and it has not even been shipped. It's the first time I buy things from Victoria's Secret and I think it will be the last. If this is the normal procedure for shipping orders, the correct thing would be for them not to charge the amount of the order until the customer receives it. I buy with other brands like CONVERSE or PANDORA and until the customer receives their order they are not charged. This would be correct if shipments are so late.

28 December 2023
Victoria's Secret Beauty logo

Reply from Victoria's Secret Beauty

Hi Esther,

it is possibile to have you order number?

Thank you
Team Victoria's Secret Beauty Italia

Rated 1 out of 5 stars

The order has not reached me and it has been more than 15 days

Hello, good afternoon, I'm writing because I've been waiting for my order since 12/1/23 and I still don't know anything about it when there's supposed to be a period of 6 days.

Please give me a solution, I need the package before the week.

1 December 2023
Victoria's Secret Beauty logo

Reply from Victoria's Secret Beauty

Hi,
we are sorry about what happened.
Can you write the order number?
Thank you
Team Victoria's Secret Beauty Italy

Rated 1 out of 5 stars

No communication, nearly 2 weeks to process or ship order

I placed a large order on November 26th and have received absolutely no communication whatsoever, today is 6th December. No confirmation email either so I rang today and my order hasn’t been picked or shipped yet, I was told over and over “Not to worry” well I am worrying and upset that my daughters teachers will not receive their gifts as there is only 2 days of school left.
For a big fancy company, they should get their butts into gear and get orders out much quicker.
Not happy and won’t ever buy again from the Australian Victoria’s Secret Beauty website again.
Unless you have 3 weeks up your sleeve to wait, you will be disappointed like me.
UPDATE December 11th now and STILL no shipping confirmation or any communication!

6 December 2023
Unprompted review
Victoria's Secret Beauty logo

Reply from Victoria's Secret Beauty

Hi Vicki,

We are sorry for what has happened.

Can you give us your order number? So that we can make all the necessary checks?

We remain at your disposal.
Thank you,
Team
Victoria's Secret Beauty Italia

Rated 1 out of 5 stars

I recently purchased tit tape as I was…

I recently purchased tit tape as I was wearing a a backless dress to a wedding. After wearing it for a short time I was having a severe burning pain. I quickly removed the tape my skin was red, swollen and I had weeping blisters.

25 October 2023
Unprompted review
Rated 1 out of 5 stars

NEVER RECEIVED MY ORDER

I placed an order on this site taking advantage of the discounts and although the shipping was fast I did not receive any package from them. Also it is impossible to contact them. Right now I find myself without my products, without money and without assistance I highly advise against placing orders.

10 July 2023
Unprompted review

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