I really have to apologize, because I first wrote that this shop is not real, because I waited so long and the page looks kind of shady and I asked at Victoria Secret US and they couldn't find my name... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tutto bello tranne la presenza on line di due differenti siti di Victoria's che creano confusione perché non condividono lo stesso catalogo. Non si capisce perché siano due siti.
Company replied
I can understand that they are holidays but I placed an order on December 18 and it is December 28 and it has not even been shipped. It's the first time I buy things from Victoria's Secret and I think... See more
Company replied
The products are amazing in so many ways, but sorry to have to tell you this, but the app and "chat" function are no good at all. It´s almost impossible to get in contact with them directly.
Company details
Written by the company
Scopri i migliori prodotti corpo, le fragranze più delicate e i prodotti per la cura delle labbra: gloss, lucidalabbra e burrocacao. Spedizione rapida da Italia. Esplora la seducente collezione di pigiami e lingerie.
Contact info
Via Giorgio e Guido Paglia1/D, 24122, Bergamo, Italy
- 0550541070
- servcli.victoriassecretbeauty@percassi.it
- www.victoriassecretbeauty.it
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tutto bello tranne la presenza on line…
Tutto bello tranne la presenza on line di due differenti siti di Victoria's che creano confusione perché non condividono lo stesso catalogo. Non si capisce perché siano due siti.

Reply from Victoria's Secret Beauty
He pedido 19 pieces de underwear
He pedido 19 pieces de underwear, recibí solo 15. Intento llamar a la compañía, no respuesta.
I ordered 19 pieces of underwear but I ve got only 15.
No answer to call o to e-mail
I didn’t receive my order and i don’t…
I didn’t receive my order and i don’t know how to track it, you didn’t give me any information.
NUMÉRO DE COMMANDE :
4_00369678
VERY LONG SHIPMENTS
I can understand that they are holidays but I placed an order on December 18 and it is December 28 and it has not even been shipped. It's the first time I buy things from Victoria's Secret and I think it will be the last. If this is the normal procedure for shipping orders, the correct thing would be for them not to charge the amount of the order until the customer receives it. I buy with other brands like CONVERSE or PANDORA and until the customer receives their order they are not charged. This would be correct if shipments are so late.

Reply from Victoria's Secret Beauty
Your website is a disaster and ordering…
Your website is a disaster and ordering from you is impossible. The whole thing looks like a scam

Reply from Victoria's Secret Beauty
The order has not reached me and it has been more than 15 days
Hello, good afternoon, I'm writing because I've been waiting for my order since 12/1/23 and I still don't know anything about it when there's supposed to be a period of 6 days.
Please give me a solution, I need the package before the week.

Reply from Victoria's Secret Beauty
No communication, nearly 2 weeks to process or ship order
I placed a large order on November 26th and have received absolutely no communication whatsoever, today is 6th December. No confirmation email either so I rang today and my order hasn’t been picked or shipped yet, I was told over and over “Not to worry” well I am worrying and upset that my daughters teachers will not receive their gifts as there is only 2 days of school left.
For a big fancy company, they should get their butts into gear and get orders out much quicker.
Not happy and won’t ever buy again from the Australian Victoria’s Secret Beauty website again.
Unless you have 3 weeks up your sleeve to wait, you will be disappointed like me.
UPDATE December 11th now and STILL no shipping confirmation or any communication!

Reply from Victoria's Secret Beauty
I think that 2 sites without connection…
I think that 2 sites without connection is a huge failure for online sales.
I mean Victoria's site and the Beauty
I recently purchased tit tape as I was…
I recently purchased tit tape as I was wearing a a backless dress to a wedding. After wearing it for a short time I was having a severe burning pain. I quickly removed the tape my skin was red, swollen and I had weeping blisters.
Site frauduleux attention
Thank you for voucher Welcome20.
I am very unhappy with the customer…
I am very unhappy with the customer service team. My birthday code BDAY30 doesnt work. Nobody is able to help me with the query.
NEVER RECEIVED MY ORDER
I placed an order on this site taking advantage of the discounts and although the shipping was fast I did not receive any package from them. Also it is impossible to contact them. Right now I find myself without my products, without money and without assistance I highly advise against placing orders.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







