Victoria's Secret Beauty Reviews 

Product was not supplied and unhelpful customer service

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Hello,
I recently purchased Victoria’s Secret shimmer fragrance mists in store, but unfortunately the spray mechanism does not work properly.

Instead of producing a fine mist, the nozzle shoots the product in droplets, which stains clothes and wastes the fragrance. Because of this, the product is essentially unusable.

Considering the price paid and the defect in the spray mechanism, I would like to request a refund or a replacement.

I still have the receipt and the products are almost full.
Please let me know how I can proceed.

Thank y

Terrible experience and customer service from such a well known brand which is a shame because they have really nice products but don't care about their customers.
I ordered 3 items on the 31st August - after 10 days and issues, I finally I recieved 1 out of the 3 items but 2 are still missing. I have contacted 'customer service' and only get replies always with the same automated message, asking for my addresd and contact details which I already provided and replied to 3 or 4 times, no personialozed message at all and still no communication on my 2 missing items or tracking information or update.
I would not recommend to use this website for the customer service and delivery courier they use.

Very bed customers services. Missing my order, but customer service chat tell me I not ordered anything

Purchased 4x50ml fragrances on line as part of their buy 2 get 2 free promotion in early Nov 2024. All pricing and items were correct at check out but when my email confirmation came through the 2 free items were missing. I rang within an hour of ordering and was told it would be fixed. One month later, 8 emails (with screenshot evidence of check out) and 4 phone calls later they keep saying I need to register an account (which I have done and sent them evidence). I told them not to ship unless the items were checked and accurate but they did anyway so I have now to pay if I try and return items. Had enough and am now lodging a complaint with consumer affairs and my credit card company. DO NOT expect them to honour an order with promotional items even when you have screenshot evidence. Worst experience I have had from a large online company.

Update 18 Dec 2024: Additional promotional items have now been delivered! Took two more phone calls and my credit card company filing a dispute. Should have been resolved on the day that I placed the order.

Borsa arrivata in anticipo e personale disponibile.

Hello, I am wondering if this site is a scam....

I think it’s a scam website, I can’t enter the website after placing an order

I would not recommend this site I have spoken on chat to people I can not get a answer as to when my order will be shipped. If I had known it would take two weeks before order was even sent off for delivery I would not have ordered at all

Sorry to write this publicly here but the site is just not good. I've made an order for a gift, country = Italy. Info about shipping times? No idea where they are. Maybe there is a page somewhere but I did not find it, so it's bad. Will it take 1 day? 2? 5? It's a damn gift. The transactional mails, super poor. Not even a CTA to get to my account. And on mobile a lot of things not ideal on that site. Guys such a cool brand deserves much more.

The website has many issues.
1. I already had created an account in one of the stores in Paris, received an welcome e-mail with a cupon but the website didn't recognize the account so I had to create a new one.
2. I could not add the cupon and the website don't let me know why.
3. Also, while in the checkout, one section of filling in the address is not clickable but has the * that a choice is necessary, so it doesn't let you continue unless you edit the address going to your profile and leaving the checkout.
4. I created an account in France on the French Victoria Secret website and for some reason I received this review e-mail in italian, bringing me to the italian website.

A very complicate website. It's not Mobile Friendly. Updated

I did not get my package even though I was told that it had been delivered. After I tried to contact you, I did not get any answer from you.

Easy to use.

I ordered wrong and now Victoria secret is not helping me to make it right

First, why is this form in Italian? I bought my items on the French version + got it delivered in France.
Please upgrade your website, so many items have the wrong description or in the wrong language. The store location feature is not user-friendly at all. There are so many bugs, that I almost ended up not buying anything even though I had a gift card. Why can't we sort the items by size? Or by price?

ear Victoria's Secret Customer Service,

I hope this email finds you well. I am writing to express my dissatisfaction with my recent experiences with your service.

Firstly, I placed an order using a gift card that my husband gave me, but unfortunately, the order seems to have been lost in transit. Secondly, upon placing a second order, I received an email notifying me that one of the items I had ordered is no longer available.

Furthermore, it has come to my attention that there are limitations on what can be purchased using the gift card, such as certain items like bras. This restriction has significantly impacted my ability to enjoy the full range of products offered on your

As a loyal customer, I am disappointed with the level of service I have received. I kindly request that you provide some form of compensation to rectify the inconvenience and frustration caused by these issues.

Attached to this email, you will find screenshots of the emails I received from your team, as well as the relevant information regarding my orders.

Thank you in advance for your attention to this matter. I look forward to hearing from you soon.

Warm regards,

Lauren