I really have to apologize, because I first wrote that this shop is not real, because I waited so long and the page looks kind of shady and I asked at Victoria Secret US and they couldn't find my name... See more
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Tutto bello tranne la presenza on line di due differenti siti di Victoria's che creano confusione perché non condividono lo stesso catalogo. Non si capisce perché siano due siti.
Company replied
I can understand that they are holidays but I placed an order on December 18 and it is December 28 and it has not even been shipped. It's the first time I buy things from Victoria's Secret and I think... See more
Company replied
The products are amazing in so many ways, but sorry to have to tell you this, but the app and "chat" function are no good at all. It´s almost impossible to get in contact with them directly.
Company details
Written by the company
Scopri i migliori prodotti corpo, le fragranze più delicate e i prodotti per la cura delle labbra: gloss, lucidalabbra e burrocacao. Spedizione rapida da Italia. Esplora la seducente collezione di pigiami e lingerie.
Contact info
Via Giorgio e Guido Paglia1/D, 24122, Bergamo, Italy
- 0550541070
- servcli.victoriassecretbeauty@percassi.it
- www.victoriassecretbeauty.it
3.4
Average
4k reviews
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Hasn’t replied to negative reviews
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Order not delivered
Hello,
I ordered a product in 04/11/22, it was mentioned that it will be delivered within 7 working days, unfortunately I didn't received it yet.
Please your support.
Order number:4_00116346
Collier number: 96427798
Best regards.
Salim AASSOUSS
4 November 2022
Reply from Victoria's Secret Beauty
Bonjour, nous sommes sincèrement désolés du retard de votre livraison. Le transporteur a besoin d'indications de votre part et vous a certainement envoyé plusieurs email pour pouvoir finaliser la livraison. Nous vous demandons de bien vouloir vérifier votre poste électronique (dossier SPAM) et trouver le lien de la livraison.
Nous vous avons écrit via courriel pour vous faciliter la procédure.
Nos meilleures salutations
Customer Care Dept.
Claudia
Disappointing message
Hello, i had choose victoria secret because i wanted a bad with a good quality because i wanted to travel with your bag to Italy. I’ve ordered the bag in the end of October and this weekend is my trip so i have travelled with your bag and it was my first time wearing this bag and now in my trip the bag is destroyed by it self. Really i’m very disappointed and it will be my last time with a bag from Victoria secret.
12 November 2022
Reply from Victoria's Secret Beauty
Dear customer, we have already replied to you by email. We have apologized for the incident and asked you for further information. All our products are covered by warranty, of course their use must be appropriate to the product and not be such as to cause damage to the product itself, to objects or to persons. We take this opportunity to wish you a good day
Customer Care Dept.
Claudia
Lo amo
I love their perfumes and cologne they're the best for daily use and super affordable. I always bring one with me whenever I go ♡
17 October 2022
You don't respect the delivery date
You don't respect the delivery date. I placed an order on August 26 and my order has not been shipped yet. I wrote you emails, yet you don't answer. You neither delivered my order nor paid me back my money. What a shame!
30 August 2022
Reply from Victoria's Secret Beauty
Buongiorno, La ringraziamo per aver effettuato il suo ordini Victoria’s Secret. Il suo ordine risulta è in fase di preparazione. Abbiamo sollecitato il nostro magazzino e riceverà a breve un email di avviso di spedizione. Ci scusiamo per i disguidi e la ringraziamo per la pazienza accordataci, Le auguriamo buona giornata!
Very good and easy to navigate
16 August 2022
The website do not accept any voucher…
The website do not accept any voucher discount even the welcome code received by email
Pls get better your website to keep buying to you
BR
PATRICK
10 August 2022
Reply from Victoria's Secret Beauty
Dear customer, please check the voucher you have. It is probably from the American site. Please send a picture to our customer service so that we can check it. Best regards salvatrice
Sent the wrong item
Sent the wrong item. I’ve looked everywhere on how to contact them. No one answers the phones and emails
9 August 2022
Reply from Victoria's Secret Beauty
Dear customer, There has certainly been a mistake, we apologize. We will need to collect the package with the item received in error, in its original packaging and reship your order. We have written to you at your email address. Best regards Salvatrice
Reply from Victoria's Secret Beauty
Chère cliente, toutes les réponses à vos courriels ont été écrites en langue française. Nos meilleures salutations Salvatrice
No parfume inside
13 July 2022
Reply from Victoria's Secret Beauty
Gentile cliente, ci scusiamo per l'accaduto e le comunico che abbiamo già provveduto al rimborso del suo prodotto arrivato danneggiato, essendo purtroppo esaurito, cordiali saluti Chiara
Adding my address almost 7 times was…
Adding my address almost 7 times was frustrating, i was about to give up the purchase. You must consider improving the customer experience in the register process.
22 June 2022
It’s been a week since i paid my order…
It’s been a week since i paid my order but i don’t have any news about when i will receive it
12 June 2022
Excellent service
4 June 2022
I love victoria’s secret products ❤️
24 April 2022
excellent experience and discounts!
4 April 2022
Satisfied...
27 March 2022
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