Outstanding service. I went in for a separate issue and ended up getting a money off my overall bill. Exceptional service and keep up the good.
Company replied
Location
Switch locationUnit 7 Fairhill Shopping Centre, BT43 6UF Ballymena, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience today buying a new phone. We were served by Thomas who was very helpful.
Company replied
The consultant David was great at answering all my questions. He helped me make my choice and explained the differences. There's a wide selection of models to choose from, and you can see them in pers... See more
Company replied
Called in to the Ballymena branch in NI. Was greeted by Madison who went above and beyond to make the experience as painless as possible. Did not trying to sell me this that or the other, just sorted... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Ballymena
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 7 Fairhill Shopping Centre, BT43 6UF, Ballymena, United Kingdom
4.9
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service!!
17 April 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Maurice,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ballymena
Hey Richard,
Thanks for the lovely review and fantastic support for .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ballymena
Hey Linda
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Peter was fantastic today when myself and son went in to upgrade. He was very helpful and provided a great service! Probably the best service we have ever had as a Vodafone customer. He had a great sense of humour which also made our visit great.
11 April 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Shelly,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben was very helpfully and kind sorting…
Ben was very helpfully and kind sorting out my upgrade to the new pixel and helping bring down my spend for my other contracts on the account.
31 March 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Alan,
We truly appreciate your wonderful review and the incredible support you've shown for Ben.
Should you need any assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Excellent Service
First time visiting Vodafone and have been a loyal EE customer for many years. Dealt with a chap named Ben who was very knowledgeable and made me feel very welcome. Ben was very up to date with the latest tech and spent the time to make sure I fully understood everything.
29 March 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Neil,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Ballymena
Peter at Vodafone Ballymena was fantastic in giving us great advice for our budget.
7 March 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Julie,
Thank you for your review for Peter. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
Thanks,
Vodafone Social Media team
Great service
Peter explained everything to us so we understood the process. He couldn’t have been more helpful.
Not like the Vodafone representative we spoke to on the phone 2 weeks previously.
21 February 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Your representative Peter was very…
Your representative Peter was very helpful and very knowledgeable
21 February 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey John,
Thanks for letting us know what an amazing job John did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very knowledgeable
Very knowledgeable, went out of his way to assist myself and parents with both phone and boardband. Great service.
21 February 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hey Chris,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Answered my question amazingly
3 February 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Brian. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
As always an excellent service with…
As always an excellent service with very helpful and polite staff
29 January 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Michael,
Thanks for taking your time to leave this review, for us. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Peter served me
Peter served me , he was very informative and no question was unanswered, Peter is very polite and really cared about queries and my budget, thoroughly enjoyable experience and I would recommend my friends and family to come into the ballymena branch, Peter is a real asset to your business
23 January 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Mrs Firma,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Made my change over from o2 really easy
Made my change over from o2 really easy
5 January 2025
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Charlie,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Thanks Ben!
Thanks Ben at Vodafone Ballymena for a smooth transition when trading my old phone in for a new device. His help was greatly appreciated today.
17 December 2024
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Erin. Thank you for your review for Ben. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful staff
10 December 2024
Unprompted review
Reply from Vodafone UK - Ballymena
Hello, Ro,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic detailed and relevant advice
Fantastic detailed and relevant advice, giving complete picture of all the pros and cons of all the different options - helped making my choice straightforward.
6 December 2024
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Mark,
Thanks for sharing your fabulous feedback! If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Helpful Vodafone staff!
Peter was very helpful and explained everything in enough detail!
4 December 2024
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Michael,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Very helpful and knowledgeable on the…
Very helpful and knowledgeable on the plans and devices
29 November 2024
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Ciaran,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great service
Great service. Pr9cess of getting phone fun and simple
29 November 2024
Unprompted review
Reply from Vodafone UK - Ballymena
Hi Jonathan,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.