My experience today in Barnsley shop was excellent Fiz was calm and very patient with explaining everything with regards our contract and device. He has wide range of knowledge of all products. He... See more
Company replied
15 The Mall, Cheapside, S70 1SB Barnsley, GB
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My experience today in Barnsley shop was excellent Fiz was calm and very patient with explaining everything with regards our contract and device. He has wide range of knowledge of all products. He... See more
Company replied
Went in today to sort internet out for my daughter. Dan was very knowledgeable about the products (even with me being a 3 customer from before the merge). He was professional and definitely made thing... See more
Company replied
Dan at the Barnsley Branch was amazing across 2 days. I originally went into Vodafone to add a device plan to my account as a birthday present, the process was smooth. The following day, I returned to... See more
Company replied
Zak helped me this morning after a rubbish situation of having my phone stolen, I walked in feeling very stressed but Zak made me feel at ease almost immediately. He sorted out moving my phone number... See more
Company replied
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15 The Mall, Cheapside, S70 1SB, Barnsley, United Kingdom
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Today's experience was brilliant Emma was very knowledgeable on what plan was best for me

Reply from Vodafone UK - Barnsley
Emma was very helpful and a pleasure

Reply from Vodafone UK - Barnsley
Ashley was very professional and friendly with sorting out my upgrade

Reply from Vodafone UK - Barnsley
Ashley has been great sorting out my problems, very patient and helpful

Reply from Vodafone UK - Barnsley
Emma was so good and helpful maid update lng my phone very easy

Reply from Vodafone UK - Barnsley
Went in today to sort internet out for my daughter. Dan was very knowledgeable about the products (even with me being a 3 customer from before the merge). He was professional and definitely made things easy. Excellent service

Reply from Vodafone UK - Barnsley
Dan in the store was amazing. He managed to get me and my daughter an excellent deal. Very happy customer. Very good customer service

Reply from Vodafone UK - Barnsley
very patient and took time tonexplain everything in details. you have to have patient to work here but Fiz was Excellent 10/10

Reply from Vodafone UK - Barnsley

Reply from Vodafone UK - Barnsley
Great service by Isabelle explained everything in details and got me good deal

Reply from Vodafone UK - Barnsley
Great service from dan. Everything sorted and explained. Good communication.

Reply from Vodafone UK - Barnsley
I've been in touch store and saw Jane and she gave me all information I needed and I will be back in October
Jane is very kind and helpful

Reply from Vodafone UK - Barnsley
Having emma sort me out with a new phone, been a great time, very funny, bubbly and ways helping

Reply from Vodafone UK - Barnsley
Been in store with my husband for a upgrade seen jane excellent service

Reply from Vodafone UK - Barnsley
Great service by Fiz very helpfull and everything explained very well

Reply from Vodafone UK - Barnsley
My phone was broken and the staff member jane helped me get sorted with a new phone and to retore my settings

Reply from Vodafone UK - Barnsley
Would get a minus if it was possible.Just wanted to clarify what my contract plan includes prior to going to cyprus via the app..not the clearest wording bordering on downright contradictory so made the mistake of calling into a store to speak with a human
Advised that the info on his screen directly contradicts what the app states and tried selling me home broadband whilst in the store.
I then called 191 which was my second mistake ,spent 15 mins banging my head against a wall after finally getting to chat with what i assumed was a real human who then had the nerve to turn the chat into a sales pitch!!!
As soon as i can get out of this contract i will be doing so.Customer support is abysmal .

Reply from Vodafone UK - Barnsley
Was helped in store today by dan, would highly recommend him as he is very knowledgeable and friendly, making the whole process of upgrading my phone easy.

Reply from Vodafone UK - Barnsley
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