Vodafone UK - Barnstaple Reviews 

258
TrustScore 5 out of 5

4.9

Unit 23 , Green Lane Shopping Centre, EX31 1UH Barnstaple, GB


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Rated 5 out of 5 stars

Had a great experience with Vodafone thanks to the lovely Lily who helped me with my phone upgrade today. She was so friendly, personable and incredibly helpful, taking care of everything and making t... See more

Company replied

Rated 5 out of 5 stars

Was in the Vodafone Barnstaple store today with my daughter and the service received from Lily was absolutely fantastic! She was extremely helpful and friendly. Thanks so much Lily. 😊

Company replied

Rated 5 out of 5 stars

The member of staff was extremely helpful and dealt with all my questions very patiently and clearly. I have been very pleased with the service previously as I have been today.

Company replied

Rated 5 out of 5 stars

I had such amazing customer service on 2 consecutive days to solve my phone issues from Lily. She listened to what I needed, found me an excellent package and escalated my ongoing account problem to g... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Barnstaple

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 23 , Green Lane Shopping Centre, EX31 1UH, Barnstaple, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

258 reviews

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4.9

All reviews

(258)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Jack was sound got me a good deal !

10 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Stuart,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan and lily was very informative

Ryan and lily was very informative, knowledgeable and helpful. The whole tram were great.

9 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was kind and helpful his customer…

Jack was kind and helpful his customer service was exemplary!!!

8 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Ian,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect service from jack

Perfect service from jack, very patient

8 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Liz,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

Cameron, Lily, Ryan and Lee were all so helpful. They all spent a lot of time with me and made sure I understood everything that we talked about

7 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Jean,

Thanks for the lovely review and fantastic support for Cameron, Lily, Ryan and Lee.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was great :)

6 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Rowan,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely brilliant and Ryan was…

Absolutely brilliant and Ryan was exceptional.

5 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey John,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

In the Barnstaple store Cameron was…

In the Barnstaple store Cameron was very helpful very talkative and very patient with Me. I would recommend him to anybody

2 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Alison,

Thanks for the lovely review and fantastic support for Cameron. It's always great to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack in the Barnstaple store

Went in today for a new phone and contract for my mum, and Jack was incredibly helpful and patient!
Nothing was a hassle for him, explained everything in a way that my mum understood. Great experience, Jack's a credit to Vodafone! Thank you

2 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Gary,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, very efficient and couldn't have been more helpful. Knows their stuff.

1 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Zara,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lily was exceptionally helpful and…

Lily was exceptionally helpful and advised me so well. Very happy with my new phone

1 May 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey there,

Thanks for the lovely review and fantastic support for Lily. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan has been excellent

Ryan has been excellent. Really helpful, patient and sympathetic to the situation. I can’t rate him highly enough! Thank you.

28 April 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Judi,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was so helpful and friendly

Jack was so helpful and friendly. Excellent service thank you so much.

27 April 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Andy, ​

Thanks for the lovely review and fantastic support for Jack. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan has been extremely helpful he is…

Ryan has been extremely helpful he is definitely asset to the vodafone team in Barnstaple.

26 April 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Janet,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was great and lily

26 April 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Steve,

Thanks for the lovely review and fantastic support for Ryan and Lily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The experience with Ryan was very…

The experience with Ryan was very personal and I fell that he was experienced and I am very satisfied with the service.
Paul lynn

23 April 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Paul,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was really helpful at setting up a…

Jack was really helpful at setting up a new phone contract moving from o2.

19 April 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Becky,

Thank you for your feedback. It's always wonderful to read such kind words about Jack.

If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was excellent!

Jack was excellent and very knowledgeable in helping us select our new devices. Top stuff! Thanks very much! A+++++

19 April 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Jamie,

Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient

19 April 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful and friendly

Jack was really helpful and friendly. Great moustache too 😊

18 April 2025
Unprompted review
Vodafone UK - Barnstaple logo

Reply from Vodafone UK - Barnstaple

Hey Julia,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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