Had a great experience with Vodafone thanks to the lovely Lily who helped me with my phone upgrade today. She was so friendly, personable and incredibly helpful, taking care of everything and making t... See more
Company replied
Unit 23 , Green Lane Shopping Centre, EX31 1UH Barnstaple, GB
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Had a great experience with Vodafone thanks to the lovely Lily who helped me with my phone upgrade today. She was so friendly, personable and incredibly helpful, taking care of everything and making t... See more
Company replied
Was in the Vodafone Barnstaple store today with my daughter and the service received from Lily was absolutely fantastic! She was extremely helpful and friendly. Thanks so much Lily. 😊
Company replied
The member of staff was extremely helpful and dealt with all my questions very patiently and clearly. I have been very pleased with the service previously as I have been today.
Company replied
I had such amazing customer service on 2 consecutive days to solve my phone issues from Lily. She listened to what I needed, found me an excellent package and escalated my ongoing account problem to g... See more
Company replied
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Unit 23 , Green Lane Shopping Centre, EX31 1UH, Barnstaple, United Kingdom
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Ryan and lily was very informative, knowledgeable and helpful. The whole tram were great.

Reply from Vodafone UK - Barnstaple
Jack was kind and helpful his customer service was exemplary!!!

Reply from Vodafone UK - Barnstaple

Reply from Vodafone UK - Barnstaple
Cameron, Lily, Ryan and Lee were all so helpful. They all spent a lot of time with me and made sure I understood everything that we talked about

Reply from Vodafone UK - Barnstaple
Absolutely brilliant and Ryan was exceptional.

Reply from Vodafone UK - Barnstaple
In the Barnstaple store Cameron was very helpful very talkative and very patient with Me. I would recommend him to anybody

Reply from Vodafone UK - Barnstaple
Went in today for a new phone and contract for my mum, and Jack was incredibly helpful and patient!
Nothing was a hassle for him, explained everything in a way that my mum understood. Great experience, Jack's a credit to Vodafone! Thank you

Reply from Vodafone UK - Barnstaple
Absolutely brilliant service, very efficient and couldn't have been more helpful. Knows their stuff.

Reply from Vodafone UK - Barnstaple
Lily was exceptionally helpful and advised me so well. Very happy with my new phone

Reply from Vodafone UK - Barnstaple
Ryan has been excellent. Really helpful, patient and sympathetic to the situation. I can’t rate him highly enough! Thank you.

Reply from Vodafone UK - Barnstaple
Jack was so helpful and friendly. Excellent service thank you so much.

Reply from Vodafone UK - Barnstaple
Ryan has been extremely helpful he is definitely asset to the vodafone team in Barnstaple.

Reply from Vodafone UK - Barnstaple
The experience with Ryan was very personal and I fell that he was experienced and I am very satisfied with the service.
Paul lynn

Reply from Vodafone UK - Barnstaple
Jack was really helpful at setting up a new phone contract moving from o2.

Reply from Vodafone UK - Barnstaple
Jack was excellent and very knowledgeable in helping us select our new devices. Top stuff! Thanks very much! A+++++

Reply from Vodafone UK - Barnstaple

Reply from Vodafone UK - Barnstaple
Jack was really helpful and friendly. Great moustache too 😊

Reply from Vodafone UK - Barnstaple
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