Had a great experience with Vodafone thanks to the lovely Lily who helped me with my phone upgrade today. She was so friendly, personable and incredibly helpful, taking care of everything and making t... See more
Company replied
Location
Switch locationUnit 23 , Green Lane Shopping Centre, EX31 1UH Barnstaple, GB
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Was in the Vodafone Barnstaple store today with my daughter and the service received from Lily was absolutely fantastic! She was extremely helpful and friendly. Thanks so much Lily. 😊
Company replied
The member of staff was extremely helpful and dealt with all my questions very patiently and clearly. I have been very pleased with the service previously as I have been today.
Company replied
I had such amazing customer service on 2 consecutive days to solve my phone issues from Lily. She listened to what I needed, found me an excellent package and escalated my ongoing account problem to g... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Barnstaple
Written by the company
Contact info
Unit 23 , Green Lane Shopping Centre, EX31 1UH, Barnstaple, United Kingdom
4.9
Excellent
258 reviews
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Jack was extremely helpful and patient
Jack was extremely helpful and patient
13 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Janice. Thank you for your review for Jack. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Barnstaple
Hi Philip. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was polite helpful and sorted my…
Jack was polite helpful and sorted my problem out very quickly
13 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Nick. Thank you for your review for Jack. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack looked after me abs sorres my gone…
Jack looked after me abs sorres my gone out and I'm happy with the service
13 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Lionel. Thank you for your review for Jack. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone Upgrade
Jack was amazing, efficient and considerate. Listened and gave me time to process everything and made sure I understood. Highly recommend.
13 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Toni. Thank you for your review for Jack. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was really helpful
Jack was really helpful, explained everything to me in detail about my phone. Great customer service so thank you:)
10 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Ella.
We're happy to hear that our explanation about your phone was helpful.
Thanks,
Vodafone Social Media Team
Jack was very kind and considerate and…
Jack was very kind and considerate and has a nice attitude
10 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Jeanette.
We're happy to hear that you found our agent Jack to be kind, considerate, and have a nice attitude.
We appreciate your positive feedback,
Vodafone Social Media Team
Excellent
Excellent, really helpful and got me up and running again. Thank you
7 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Karen.
We're happy to hear that our service was helpful.
Thank you for sharing your positive experience with us,
Vodafone Social Media Team
Came in to upgrade my phone and sort…
Came in to upgrade my phone and sort out a commonly sim for my son, customer service from jack was brilliant nothing was to much hassle sorted everything out very promptly
7 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Jason.
We're happy to hear that the upgrade and SIM setup went smoothly!
If you ever need any assistance, find us on Facebook at vodafone.uk/2Fpnah2 or X at vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Great service!
Lee was fantastic! Very personable and great customer service! Will be back for my next upgrade!
7 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Michelle.
We are so happy to hear about the great support you received from Lee.
Thanks,
Vodafone Social Media Team
Jack was very helpful and well explained
Jack was very helpful and well explained
7 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Stella.
We're happy to hear that Jack was helpful.
Thanks,
Vodafone Social Media Team
Lilly was a great help and was very…
Lilly was a great help and was very confident in herself which helped me understand the package I bought.
6 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Pita, it's great to hear about your fantastic recent experience with Lilly. It's good to hear Lilly took the time to explain the package to you. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
The helpful staff went out of their way…
The helpful staff went out of their way to assist.first class young lady lily.
4 June 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Only one word...Jack was…
Only one word...Jack was fantastic...help me a lot
23 May 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Marcio,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was very helpful and knowledgeable
Jack was very helpful and knowledgeable
19 May 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Morag,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, great deal and Jack was super quick and helpful.
19 May 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Matt,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service, friendly and helpful it’s for Lee from Barnstaple
16 May 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Monika,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely fantastic service from Ryan…
Absolutely fantastic service from Ryan today explaining things completely to us about our bill etc absolutely brilliant and also put our screen saver on for my husband.
16 May 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Sue,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Barnstaple
Hey Jakie,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was very friendly and professional
Jack was very friendly and professional
13 May 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Liz,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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