Vodafone UK - Bexleyheath Reviews 

315
TrustScore 5 out of 5

5.0

Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN Bexleyheath, GB


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Rated 5 out of 5 stars

Went into the branch to discuss sim upgrades, as my partners bills were high, and spent time with staff member Wayne, who found offers that dropped the bill to a more manageable monthly price. He g... See more

Company replied

Rated 5 out of 5 stars

Anthonia was very helpful in choosing the type of phone i want to buy and she took her time to make sure I was satisfied. I am very happy coming to vodafone/three thank you.

Company replied

Rated 5 out of 5 stars

On arrival, we were immediately approached by Ridwaan who quickly understood our requirements and ran through the best options available. He organised a new account for my son from sorting out the PA... See more

Company replied

Rated 5 out of 5 stars

Theo’s patience and willingness to explain the different options finally working out what was best for me and our company 3.30 pm on sunday as opposed to Bromley which never had the model we wanted (... See more

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  • Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN, Bexleyheath, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

315 reviews

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5.0

All reviews

(315)

42,866 reviews in the last 12 months

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Rated 5 out of 5 stars

Mihai helped us get much cheaper rates…

Mihai helped us get much cheaper rates on our monthly phone bills and even went and checked things we didnt ask just to help lower the price even further. Great service

12 November 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, really helped me

11 November 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi. We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review. If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Mehmet was very helpful

Mehmet was very helpful, knowledgeable and explained everything very well. He is an asset to your company. Thank you Mehmet for saving myself and my partner money.

2 November 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff have been vsry helpful with my…

Staff have been vsry helpful with my phone and I couldn't be anymore greatful for the help Holly gave me

27 October 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

Hi. We're happy to hear that our staff was helpful with your phone! We truly appreciate your kind words and are so grateful for your positive feedback regarding the assistance you received. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Holly is always great helpfully kind…

Holly is always great helpfully kind i’m very informative

27 October 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

Hi. We're happy to hear that you had such a positive and informative experience. We appreciate you taking the time to share your feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, as I am not good with technology, I found staff helpful with what I needed

27 October 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

Hi. We appreciate your comments. It's great to hear that our team was able to provide helpful assistance, especially with your technology needs. Thanks for the feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant customer service from Holly…

Brilliant customer service from Holly very helpful

25 October 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

Hi. We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding support from a Vodafone star: RYAN!

My experience is always amazing with Ryan as he is extremely helpful, friendly, and reliable. A real credit to the company. I want to thank him so much for every year for all his great work!

18 October 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from ryan

Fantastic service from ryan

14 October 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mihai (Assistant store manager) was…

Mihai (Assistant store manager) was helpful when I came to get new phone contract. He has ability to address effectively. He is a star for your team. Best of luck.

15 September 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I appreciate guidance and support the…

I appreciate guidance and support the assistant store manager Mihai did during the upgrade new phone contract. I admire his ability to offer good customer service to us.

15 September 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

She is a very good lady

She is a very good lady, explained everything well to my understanding. Big thanks to Vodafone for having a wonderful staff like her.🙏

13 September 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was so helpful and patient

Ryan was so helpful and patient. Thanks so much for getting my new phone up and running. What a star.

9 September 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

We're happy to hear that you had such a positive experience. We appreciate you mentioning how helpful and patient our agent Ryan was.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

RIDWAAN,EXCELLENT AGENT

RIDWAAN,EXCELLENT AGENT, PATIENT, SO SO HELPFULL, NOTHING TOO MUCH TROUBLE, LISTENED,ANSWERED ALL MY QUESTIONS & EXPLAINED EVERYTHING HOW MY NEW PHONE WORKS. MOST PROFESHIONAL. HE IS A CREDIT TO VODAFONE, THANK YOU.

6 September 2025
Unprompted review
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Reply from Vodafone UK - Bexleyheath

We're so glad to hear that you had such a positive and helpful experience. We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good speaking 👍

6 September 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ridwaan provided verry good service…

Ridwaan provided verry good service verry caring and helpful and he has helped me with my new update and verry fast forward would recommend him to everyone he is funny too

22 August 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Holly was a very kind member of staff…

Holly was a very kind member of staff she explained the product and listened to my health problems. Very kind and helpful.

15 August 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Experience was quick and smooth

Experience was quick and smooth, Mihai was great and very helpful, overall very happy with my visit today to Vodafone:)

11 August 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Olivia,

Thanks for the lovely review and fantastic support for Mihai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic staff very very helpful and…

Fantastic staff very very helpful and got me everything I required
In store WiFi is terrible needs looking at
Farhim was tha one that dealt with us and was outstanding and Holly helped when a WiFi issue happened, I was in store 2 and a half hours

7 August 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Jennie,

Thanks for the lovely review and fantastic support for Farhim.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Ryan helped me get the perfect deal for my daughter. He was chatty and helpful. So much so i returned to bexleyheath instead of going to eltham branch which is closer.

4 August 2025
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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