I had a very bad experience setting my broadband at home up, Steven was so helpful in all the beaurocratic work (as it's impossibile to do anything by phone) , I got my compensation and will be... See more
Company replied
Location
Switch location3 New Gate Row, Grosvenor Centre, CH1 1EE Chester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... See more
Company replied
Hi, we spoke to the sales advisor Taniya and she was very helpful and very knowledgeable about the product we needed couldn’t do enough for us. Very pleased with assisting us thanks very much for all... See more
Company replied
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not bei... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Chester Grosvenor Centre
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 New Gate Row, Grosvenor Centre, CH1 1EE, Chester, United Kingdom
4.9
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from staff
24 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Phil,
This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Alan was a great help in store today
Alan was a great help in store today. I had a problem with my phone but he got me back up and running. Thanks
23 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Eleanor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Absolutely fabulous customer service.
Absolutely fabulous customer service.
22 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
In store Chester
Terry made our new phone purchase easy , we couldn’t have hoped for a better service
1 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Tanya she’s the best
20 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Steve was very helpful .
Steve was very helpful and explained everything. Explained how to obtain my MAC code and helped me to get it. Overall a good experience.
13 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that our agent Steve was helpful and that you had a good experience. We appreciate you taking the time to share your feedback with us.
Thanks,
Vodafone Social Media Team
Super Service
Steve was really helpful arranging a new phone for my husband and replacement phone tarriff for us both. Great service 👍🏻
13 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that the new phone arrangement and replacement phone tariff worked out well.
Thanks for your review,
Vodafone Social Media Team
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jamie was extremely helpful gave me a…
Jamie was extremely helpful gave me a great deal on my sim plan and transferred all my data to my new phone
10 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hi. We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the helpful assistance you received with your new phone and plan. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alan was a great help today
Great sense of humour, helpful with older clients.
8 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hi. We're happy to hear that our team's humour and assistance were helpful. Thank you for your positive feedback; we appreciate it greatly. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was extremely helpful gave me a…
Jamie was extremely helpful gave me a great deal on my new phone and even transferred all my data from my old phone
4 November 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great customer service from Alan
Great customer service from Alan. I was new to the concept of air time plan having previously bought my phone outright.Everything pertaining to the contract explained clearly in an easy to understand language. The new Apple pro 17 looks amazing.
20 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
I was served by Alan
I was served by Alan. Alan gave exemplary service. Very knowledgeable. Was open and transparent in his review of the options available.
18 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
When we came into store we had a few…
When we came into store we had a few problems we needed help with taniya could not do enough for us she was fantastic and Steve he helped me transfer all my data just for that we will always come back to store
15 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Terri was extremely friendly and…
Terri was extremely friendly and helpful transferring all my data to my new phone I collected today
8 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
A great experience
It was our intention to find another provider as we were being bombarded with good deals for broadband and phones. Instead Jamie convinced us to stay, updating our deals to the latest available, and saving us money. He still managed to part us with money for a device, but we still came out of the store with a great deal. This Jamie did with charm and good humour and we are extremely pleased with the outcome.
6 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jamie was very hepful
Jamie was very hepful, gave me a great deal on my new phone and transfered all my data from my old phone
6 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jamie was extremely helpful gave me a…
Jamie was extremely helpful gave me a great deal on my new phone and transferred all my data from my old phone to my new one
6 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Outstanding Help
The help I received in the Chester branch was outstanding. I am in my eighties and have very little understanding when it comes to technology. Terri spent a great deal of time explaining the kind of phone that might be suitable for my needs. She was very kind, patient and in no way pushy.
25 September 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Jill,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Service from start to finish
Steven was extremely polite, knowledgeable and appreciative of our situation and instantly focused in on what was important for us, in terms of the service package we were looking for.
He took the time to clearly explain how everything was going to work, the associated costs and benefits.
He made it easy and took care of the hard work. It was a breath of fresh air compared to having to do it ourselves on the web or via the phone.
Could not recommend enough
4 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Christopher,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.