I had a very bad experience setting my broadband at home up, Steven was so helpful in all the beaurocratic work (as it's impossibile to do anything by phone) , I got my compensation and will be... See more
Company replied
Location
Switch location3 New Gate Row, Grosvenor Centre, CH1 1EE Chester, GB
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See what reviewers are saying
Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... See more
Company replied
Hi, we spoke to the sales advisor Taniya and she was very helpful and very knowledgeable about the product we needed couldn’t do enough for us. Very pleased with assisting us thanks very much for all... See more
Company replied
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not bei... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Chester Grosvenor Centre
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 New Gate Row, Grosvenor Centre, CH1 1EE, Chester, United Kingdom
4.9
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Jamie was extremely helpful sorting out…
Jamie was extremely helpful sorting out my new phone, gave me a great deal and transferred all my data
1 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Steve was fantastic he helped me move…
Steve was fantastic he helped me move all my info over I will co.e back just because of the help he gave me
1 October 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Brian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Alan proveded Excellent customer service an ambassador's the brand
Alan provided great customer service an ambassador to the brand
27 September 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Mary,
Thanks for the lovely review and fantastic support for Alan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by Alan in the Chester…
I was served by Alan in the Chester store. He took the time to find out what was wrong with my account and then saved me money on my contract. Thank you for your help.
26 September 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hi Diane,
Thank you so much for your wonderful review and the amazing support you’ve shown for Chester—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Excellent "old school" Face to face Service
Fantastic service from Steve who explained everything very well and answered all my questions in a way that I was able to understand
8 July 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service
Steven was very helpful and explained everything step by step
17 September 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Alan was really good and very helpful
7 September 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that you had a positive experience and that our team member was helpful. Thank you for your feedback!
Thanks,
Vodafone Social Media Team
Jamie was very helpful transferring all…
Jamie was very helpful transferring all my data my old phone to my new one, made it a painless process.
6 September 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jamie was very knowledgeable gave me a…
Jamie was very knowledgeable gave me a great deal my new phone and transferred all my data from my old phone
5 September 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jamie was extremely helpful and gave me…
Jamie was extremely helpful and gave me a great deal on my new phone, even transfer all my data from my old phone
5 September 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're so happy to hear that you had such a positive experience! It's great to know that you received excellent support and a fantastic offer on your new phone.
Thanks,
Vodafone Social Media Team
Ryan has been very courteous and kind…
Ryan has been very courteous and kind very helpful with my requests about my situation. He spent over 1hr sorting out my mobile phone and explaining my new deal for the portable Mifi thank you very much.
5 September 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Informative and helpful
I was served today by Steve who was extremely knowledgeable, polite and patient.
Steve took the time to talk me through the different types of phones and contracts, and ensured I understood which device would suit me best.
28 August 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Steven was an amazing help
Steven was an amazing help, answered all my concerns with ease.
28 August 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
We needed to upgrade our sim.only…
We needed to upgrade our sim.only contracts after the young man Steve in the Vodafone store Chester couldn't have been more helpful or patient with us .
We explained what we wanted there was no hard sell just good customer service
19 August 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Brett,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent professionalism
Alan was exceptional at his job.His demeanour and personality is excellent,he's a credit to vodaphone thanks
14 August 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alan was very helpful sorting out my…
Alan was very helpful sorting out my new phone,showing how to operate the phone,he was very kind and pleasant.john McDonald.
11 August 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hi John,
Thank you so much for your wonderful review and the amazing support you’ve shown for Alan—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Fantastic…Manager Jonathan at Vodafone Chester
I'd just like to say a massive thankyou to the store manager at Chester Vodafone Jonathan, and his team. As a loyal customer of Vodafone I've been for many years. Have both my broadband and airtime plan with them. When I walked in the store I explained what the issue was and what I hoped to achieve to a member of the team Alan who was really helpful, and spoke with the manager Jonathan. Jonathan went above and beyond to help me, explaining the problem to a person in store like him, as opposed to a person on a call getting passed from person to person was everything. Left the store feeling really made up, and why I remain a customer of Vodafone. Massive thanks again. Rich, Chester vodafone customer
2 August 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Rich,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Steve was a great help and offered lots…
Steve was a great help and offered lots of support
30 July 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Bob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Steve is fantastic at explaining…
Steve is fantastic at explaining everything and showed me ways I could save money I will be back just because of him
15 July 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Joseph,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Steve was so kind and helped me…
Steve was so kind and helped me understand the account and showed me the best deals to think about
23 July 2025
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Jackie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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