Vodafone UK - Ellesmere Port Reviews 

435
TrustScore 5 out of 5

5.0

16 Mercer Street,Port Arcades, CH65 0AP Ellesmere Port, GB


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Rated 5 out of 5 stars

I went into Vodafone today looking to upgrade my phone and SIM plan and I was greeted by Marc and he couldn’t have been more helpful. He helped me understand my new contract and answered any questions... See more

Company replied

Rated 5 out of 5 stars

Really good experience from the vodfone shop in Ellesmere port, Marc looked after us and helped my son with his first sim contract and had loads of patience with us as we are both useless with tech lo... See more

Company replied

Rated 5 out of 5 stars

Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoi... See more

Company replied

Rated 5 out of 5 stars

Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options... See more

Company replied


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  • 16 Mercer Street,Port Arcades, CH65 0AP, Ellesmere Port, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

435 reviews

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5.0

All reviews

(435)

40,642 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ed was amazing and very helpful as…

Ed was amazing and very helpful as always. I would recommend anytime.

8 August 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

"Hey Cory,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Marc removed pop ups and cleaning apps…

Marc removed pop ups and cleaning apps from my phone

8 August 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Margaret,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went into Vodafone today looking to…

I went into Vodafone today looking to upgrade my phone and SIM plan and I was greeted by Marc and he couldn’t have been more helpful. He helped me understand my new contract and answered any questions I had. I was very pleased with his service and with how helpful he was. Thank you!

4 August 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely Ed

Lovely Ed, above and beyond service .

31 July 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Lisa,

Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed is the greatest.

26 July 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Andrew,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good experience from the vodfone…

Really good experience from the vodfone shop in Ellesmere port, Marc looked after us and helped my son with his first sim contract and had loads of patience with us as we are both useless with tech lol

24 July 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

"Hey Paul,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Served by Marc

Served by Marc - excellent assistance with my renewal, knowledgeable and courteous. Thanks

21 July 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Mike,

Thanks for the lovely review and fantastic support for Marc.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc with a C was very helpful and…

Marc with a C was very helpful and polite to me and my mother

20 July 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

"Hey Donna,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Ed has given excellent service through…

Ed has given excellent service through out and friendly service.

18 July 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Ray,

Thanks for the lovely review and fantastic support for Ed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very friendly and helpful…

Jamie was very friendly and helpful when picking up my new phone, he transfered all the data across for me

16 July 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Carole,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed excellent service very knowledgable

15 July 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hi Tony, thank you so much for your wonderful review and the amazing support you’ve shown for Ed, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Marc is ace sorted out everything thing…

Marc is ace sorted out everything thing with politeness

29 June 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Margaret,

Thanks for the lovely review and fantastic support for Marc.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed has been fantastic today.His…

Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options for both my phone and my Vodafone broadband. Excellent customer service.You need to look after good staff and Ed is an expert in his field. Thanks Vodafone.

28 June 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Walked in to be greeted cheerfully by…

Walked in to be greeted cheerfully by Marc, who set up my upgrades etc.
Great service.

23 June 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Marc helped me set up Facebook…

Marc helped me set up Facebook marketplace on my phone

22 June 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Barbara,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hello Ed thanks for all your help

Hello Ed thanks for all your help

10 June 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hi Iris , thank you so much for your wonderful review and the amazing support you’ve shown for Ed, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Ed has always helped me in the past,and…

Ed has always helped me in the past,and service with a smile.Transferred my stuff at no cost,helped me claim my free gift,all good.

8 June 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Gerry,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark dealt with me today .I found him…

Mark dealt with me today .I found him very helpful and knowledgeable and dealt with me exceptionally well .
Very easy pleasant experience.

8 June 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Roy,

Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed was excellent as always and fixed my…

Ed was excellent as always and fixed my problem hassle free.

5 June 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Mike,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed has helped me out a few times,and…

Ed has helped me out a few times,and this time,saved me £4 a month,with much more free Internet.Mils issue with switchover,but sorted easily!And nice to talk to and very friendly.

3 June 2026
Unprompted review
Vodafone UK - Ellesmere Port logo

Reply from Vodafone UK - Ellesmere Port

Hey Rosamund,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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