Ed had a fountain of knowledge and was thorough with explanations in terms of airtime and the plan. Set expectations and covered all options. Friendly and approchable from the off set.
Company replied
Location
Switch location16 Mercer Street,Port Arcades, CH65 0AP Ellesmere Port, GB
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See what reviewers are saying
Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoi... See more
Company replied
Really good experience from the vodfone shop in Ellesmere port, Marc looked after us and helped my son with his first sim contract and had loads of patience with us as we are both useless with tech lo... See more
Company replied
Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Ellesmere Port
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
16 Mercer Street,Port Arcades, CH65 0AP, Ellesmere Port, United Kingdom
5.0
Excellent
447 reviews
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Ed excellent service very knowledgable
15 July 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hi Tony, thank you so much for your wonderful review and the amazing support you’ve shown for Ed, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Marc is ace sorted out everything thing…
Marc is ace sorted out everything thing with politeness
29 June 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Margaret,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed has been fantastic today.His…
Ed has been fantastic today.His knowledge of android phone was exceptional as I did not know passwords etc and he managed to get a great new phone with all my apps on. He then looked for best options for both my phone and my Vodafone broadband. Excellent customer service.You need to look after good staff and Ed is an expert in his field. Thanks Vodafone.
28 June 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Walked in to be greeted cheerfully by…
Walked in to be greeted cheerfully by Marc, who set up my upgrades etc.
Great service.
23 June 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc helped me set up Facebook…
Marc helped me set up Facebook marketplace on my phone
22 June 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Barbara,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ellesmere Port
Hi Iris , thank you so much for your wonderful review and the amazing support you’ve shown for Ed, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Ed has always helped me in the past,and…
Ed has always helped me in the past,and service with a smile.Transferred my stuff at no cost,helped me claim my free gift,all good.
8 June 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Gerry,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mark dealt with me today .I found him…
Mark dealt with me today .I found him very helpful and knowledgeable and dealt with me exceptionally well .
Very easy pleasant experience.
8 June 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Roy,
Thanks for the lovely review and fantastic support for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed was excellent as always and fixed my…
Ed was excellent as always and fixed my problem hassle free.
5 June 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Mike,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ed has helped me out a few times,and…
Ed has helped me out a few times,and this time,saved me £4 a month,with much more free Internet.Mils issue with switchover,but sorted easily!And nice to talk to and very friendly.
3 June 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Rosamund,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lauren sorted my issue with my phone…
Lauren sorted my issue with my phone with a smile. Thank you Lauren.
23 May 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey,
Thanks for letting us know what an amazing job Lauren did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic service by Lauren and the…
Fantastic service by Lauren and the team. Would recommend this phone store to anyone.
23 May 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Marc was incredibly helpful when I went…
Marc was incredibly helpful when I went in to ask for advice about travel costs in Europe. He explained everything clearly, made sure I understood the different options available, and helped me avoid any unexpected charges while abroad.
Really friendly, professional service and a credit to Vodafone - thank you again, Marc!
20 May 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Samuel,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Marc helped with my Vodafone app and…
Marc helped with my Vodafone app and gave me a better deal
19 May 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Marc helped us remove cleaning apps and…
Marc helped us remove cleaning apps and pop ups
14 May 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ellesmere Port
Hey Gillian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great store .Alan the guy deaking with…
Great store .Alan the guy deaking with me was fantastic . Highky recomended . Great guy .
12 May 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Alan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Marc was so so helpful
Marc was so so helpful. I was in a terrible situation with another company where I had received really poor service. It was such a relief to get the service I did in store today.
Thank you.
12 May 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Sharon,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ellesmere Port
Hey Diana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ed is very helpful and knows his stuff…
Ed is very helpful and knows his stuff explained everything, thank you
6 May 2026
Unprompted review
Reply from Vodafone UK - Ellesmere Port
Hey Patricia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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