I came in regarding upgrading my phone contract and wanted to speak to someone face to face. Kaitlyn was super helpful and dealt with all my questions professionally and friendly. Very refreshing expe... See more
Company replied
Location
Switch location67/69 Channel Street, TD1 1BN Galashiels, GB
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I came in to get my information transferred to my new phone as I was struggling. Kaitlyn was very patient and got everything sorted for me - very happy with the service and would return again!
Company replied
I came into store with an issue with my phone, staff member called Kaitlyn assisted with this, she gave me confidence that she was able to fix this and reassured me that it was a quick fix, thanks Kai... See more
Company replied
Brilliant experience with setting phone up. Everyone greeted me with a smile, however one lady, I believe her name was Kaitlyn. She helped me set my phone up, explained everything with extreme patienc... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Galashiels
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
67/69 Channel Street, TD1 1BN, Galashiels, United Kingdom
4.9
Excellent
141 reviews
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The team were fantastic from start to…
The Dumfries team were fantastic from start to finish. My elderly mother in law was really concerned about changing her HBB but all plain sailing with no complications at all. Vicky was outstanding and explained every step fully.
27 February 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi there Gail,
Thanks for this great feedback! We're so happy you had such a fantastic experience with Vicky. Thank you for choosing Vodafone.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Newboadband package better than old…
Newboadband package better than old thank you
26 February 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hey there,
Thanks for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Staff very helpful and informative re new phone and helpful today to dort Pps
Happy with service and staff very helpful
26 February 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Judith,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
A very warm welcome from Joy.She has…
A very warm welcome from Joy.She has the patience of a saint.She upgraded my mobile and explained everything.Such a difference to The Gyle,Edinburgh Vidafone Shop.Joy is a real credit and I will certainly recommend the Gala store to anyone.5* service.Thank you.
Margot
McMurdo
23 February 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Margot,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Joy was amazing in the Galashiels…
Joy was amazing in the Galashiels branch.
Best customer service I had in a long time
27 January 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Gareth,
We're pleased to hear about your recent experience. Thank you for taking the time to review and share this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Happy with new phone lower monthly bill
23 January 2024
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Angie,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great team
Helpful, friendly, advisors. My concerns with the billing layout were quickly answered.
13 December 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Graeme,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A good experience
Simon was very good at answering my questions about the different phones and air time plans that I was interested in. He then suggested the best phone and plan for me.
27 December 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Alan,
It's great to hear your feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very good and helpful Simon was
21 November 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Emily. Thank you for your review for Simon. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hamish was great getting me a new phone
15 November 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Dean,
Thanks for taking your time to leave this review for Hamish.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service from Simon and Joy
Great service from Simon and Joy. Very helpful solving a problem.
30 October 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Susan,
Thanks for taking the time to review and share this great feedback, we appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My experience at Vodafone Galashiels…
My experience at Vodafone Galashiels last week was superb! Thanks for helping me get a great deal on my new phone!
19 October 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Michelle
Thanks for taking the time to write such a great review! We're delighted that our Galashiels team were able get you sorted with a great deal. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
App query
Acted very professional and was very clear and understanding 😃. Spoke to Georgia.
25 October 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Peter,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Good
Good, helpful and friendly staff who allowed me to make a well formed decision on my next contract
18 August 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Katie. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service as always from the…
Great service as always from the fantastic team. Keep up the good work!!
22 August 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Fraser,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Friendly and knowledgeable staff
Friendly and knowledgeable staff! Great service will return again
26 August 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Mo,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Galashiels
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff was very friendly and helpful.
13 July 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hey Shayan,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Outstanding service.....
Outstanding service from the boys yesterday and today....
My mobile phone had died and the boys were extremely helpful and spent over 2hrs fixing my issue. They were extremely polite and professional and I cannot thank them enough....
I will be passing this info onto friends and family....
8 July 2023
Unprompted review
Reply from Vodafone UK - Galashiels
Hi Sarah. Thank you for your review. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great new sim plan thanks
7 July 2023
Unprompted review
Reply from Vodafone UK - Galashiels
You're welcome Alan. Hope you're enjoying your new plan.
All the best, The Vodafone Social Media Team
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